Receptionist Skills Training

Receptionist Skills Training

Available as a webinar workshop: Sydney, Brisbane, Adelaide, Melbourne, Perth, Canberra. In-house Australia wide.

The Receptionist is the first person who deals with any calls or business for the company and as such, should be provided the tools and solutions they need for them to enhance their performance as well as skills when it comes to dealing with customers both personal or over the phone.  Part of the training include mastering body language and emotions, perception, recollection of names and even faces, as well as dealing with stress.

You will learn valuable skills that are in high demand today in the modern office.  This course will teach you the basics of office management and help you to be a professional receptionist. You will become a competent receptionist in today’s tech-driven offices as you go through each lesson. Students can also gain the professional skills necessary to navigate the rapidly-growing world of modern office technology.

Who Should Attend A Receptionist Skills Training Course?

The Receptionist Skills Training Course is designed to equip those working in reception with the skills and behavior to give exceptional customer service. It will make a good first impression. This course will teach students the fundamentals of staff and managerial support, as well as soft skills for receptionists.

Receptionist Learning Outcomes:

Learn how to connect with clients almost instantly with mirroring techniques and some quick tweaks with the first impression statements.

Screening calls is an important skill. It can save employee time and effectively over time, save expenditure of wages for that time lost.

Do you know how to leave an effective message? Professional answering messages are a great way to leave an impacting statement and improve on your organisational image.

There is an effective way to receive and make a call. We look at current scripting and improve on wording and flow within the messages provided.

There are some call operators where you are stunned by their lack of professionalism. There are also others that make you say “wow”. Learn how to become one that stands out professionally.

This is a skill that is important for those who deal with difficult people, or complaints in their roles. Five easy statements that will disarm any customer conflict.

Do you take an effective message? Did you know there are ways to improve message retention and note taking? This session discusses these skills here.

Communication is key. Many workplaces have issues arising from poor communication. Learn how to become a more effective communicator with these tips and tools.

How important is sounding your best? The words and your tone are vital to delivering your message. Learn more about these tools in this session.

Receptionists have certain duties and responsibilities. We discuss how the role of Receptionist is not only important, yet their role is vital to many in the workplace.

What do you do in case of emergency? Do you know the reception area may be the first point of contact in an emergency? Learn what to do in this area.

This discussion is to provide extra tools to Receptionists. It will assist in increasing personal skills in areas of organising and delegation.

Questions are used to gain information, however you can also use questions for control in a conversation. Learn more about the deeper questioning techniques available.

Learn how you can exceed on customer expectations and deliver an amazing service.

The telephone can be a productive tool if used correctly. Learn how to become better at using this tool and increase your ability over the phone.

Of course no session is complete without covering the basics of the Receptionist role.

If you are conducting face to face conversations also, this session will discuss how to read signals from clients.

Tailored Solutions

The position of the Receptionist is an important role in a company and can also be a source of stress at times. In this session, we will help you develop attitude, communication skills, handling of irate and complaining customers, controlling emotions, and other skills that all receptionists must have. You will also be given the training on how to manage difficult people, learn the art of multi-tasking efficiently, and other aspects that are necessary in a Receptionist. If your company is in need of a super receptionist then this training or workshop is for you.

Every business is different and when it comes to the reception role, your processes may be different to most. We are able to tailor the modules, content and delivery of this session to suit your receptionist. Call us today to view sample material and to learn why we are a leading training provider.

Receptionist Skills Training Outline

Course Overview

This course is designed to equip those working in reception with the skills and behavior to give exceptional customer service. It will make a good first impression. This course will teach students the fundamentals of staff and managerial support, as well as soft skills for receptionists.

Topics covered in this course

Greeting/building rapport within seconds

You will learn how to use mirroring techniques in order to build rapport with customers within seconds with lessons on how to tweak your approach with your first impression statements.

How to screen calls correctly

This training will teach you how to screen calls effectively in order to save time and wages due to time lost.

Answering machines methods

Part of the training is to learn how to deliver an effective message that has a strong statement that can aid in improving the company’s image.

Receiving and making calls

Our trainers will review the current script of the company and tailor fit the wordings and flow of the message for the receptionist to be more efficient in receiving and making calls.

Professional telephone skills

This training is designed to teach receptionists on how to stand out professionally with regards to their telephone skills

Complaint handling/ disarming clients

It is important for a receptionist to be able to disarm or handle irate customers. Learn how five easy statements can diffuse a tense situation.

Collecting messages correctly

In this session, you will be trained on how to effectively collect messages through retention and note taking.

Communicating in the workplace

This training will provide you with the tools and tips you will need to become an expert communicator to reduce any issues because of miscommunication.

Vocal use/word importance

How you deliver a message through the use of words and tone is vital. This training will teach you how.

Responsibilities and duties

The Receptionist plays a vital role in a company which this training will provide you with information on the duties and responsibilities covered by the job.

Participate in workplace safety procedures

In case of emergencies, the reception area will always be the first place that will be contacted. Learn the skills to needed for this kind of situation.

Process and maintain workplace information

In this discussion, you will receive additional tools that will aid you in improving your personal skills with regards to organizing and delegation in the workplace.

Deliver a WOW service to customers

You will learn how to meet and exceed your customer’s expectations by providing them with an excellent service.

Questioning techniques

Questions need to be asked to gain information. This training will teach you how to use proper line of questioning to direct conversations.

Telephone essentials- Tips to increase performance

The telephone is a useful tool in a receptionist’s arsenal. This training will teach you how to use it an efficient manner.

Essential reception skills

This training will still cover the basics of what the Receptionist is all about.

Body language signals

In this training, you will be taught how to read body signals which can help you respond better when dealing with customers face to face.

Workshop Wrap-Up

At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

Learning Outcomes

Customised Training Session For Teams (Included No Charge)

This content customisation experience will allow you absolute power over our designing team. Your way of delivery and other aspects of it modified and restructured at any time with not even an extra dollar from your budget as it is free. Now, you’ll have access to our team of artists and designers and get to watch as we deliver quality customised work on all fronts: workbook style, deliver style, certificate colour, and activities.

In-House Customised training benefits:
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Creating Content (Contact us for Quotation)

We can also add everything you need for your completely unique work of art (training manual) including company logo, images, illustrations, graphs, charts, statistics and research materials among others. With your guidance, we will deliver a unique course designed for you. We can build you your very own course or workbook materials. Contact us for details on how our team can work for you.

Instructor Led 1 on 1 Workshop

Choose your course and book in with one of our expert trainers. 4-6 hrs on a date specific to you. No need to wait for a date. Conducted online with Zoom. Duration 4-6hrs

1 Hour Instructor Led Session

Meet with one of our expert trainers and discuss any module, course or workplace skill. Great to upskill and for downtime at work. Conducted online with Zoom. Duration 1 hr.

What's Included?

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