Attracting Customers to your business

How to attract customers and provide good customer service

How can you attract customers? What is it that makes customers choose you over other companies? How can you convert prospects to customers? These are all part and parcel of the customer acquisition process. To attract customers, it is important to first understand your target audience’s needs. These needs can be identified and then products or services designed …

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How do you promote inclusiveness in the workplace?

What is Inclusiveness? What does inclusive workplace mean? A workplace that is inclusive includes people with disabilities and all types of differences. This workplace offers people with disabilities, both visible and hidden, equal opportunities to advance as their coworkers. It’s also a safe place for people to disclose their invisible disabilities. Examples of Inclusion Create a team …

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What is a Generational Gap?

What are Generational Differences? Let’s first define generational differences. A generation is an association of people who were born during a specific time period. These generations often have similar ideas, values, and attitudes because they share common experiences. A generation gap is a chasm between the beliefs and behavior of members from different generations. A …

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What are the 7 presentation skills?

Key Presentation Skills The ability to communicate information effectively and in a engaging way to various audiences can be described as presentation skills. Presenting skills include using body language, organising time, selecting the right presentation material, answering questions and encouraging participation from the audience. Good presentation skills can help you get the results that you …

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What are Assertive Behaviours?

What is Assertive Behaviour? Certain behaviours and ways of speaking your mind are examples of assertive behaviour. These behaviours include speaking up in a calm, confident, and respectful way… as well as setting boundaries. This skill is crucial for expressing your thoughts, feelings and needs, communicating your expectations of fair treatment, and earning respect. Healthy …

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What are some benefits of being assertive?

What is Assertiveness?   Assertiveness is the ability to communicate clearly and firmly your feelings without disrespecting or undermining other people. Being assertive is a healthy behavior that allows you to communicate in a positive manner. People who are assertive communicate their opinions in a direct, positive and firm manner. They communicate their opinions with persistence, in the hope …

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