How can you attract customers? What is it that makes customers choose you over other companies? How can you convert prospects to customers? These are all part and parcel of the customer acquisition process. To attract customers, it is important to first understand your target audience’s needs. These needs can be identified and then products or services designed …
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The Value of Sales Training Because sales is the lifeblood for a business, it is vital to have good sales training. A sales team that is well-trained will be able to outsell their competitors and create relationships for future business. If they weren’t trained, we wouldn’t hire a lawyer, accountant or tradesperson. Sales is equally …
What is Negotiation? Negotiation refers to a method of settling disputes and reaching agreements between multiple parties. Negotiation is a process where both sides make concessions for everyone’s benefit. Negotiation occurs when two or more people or groups disagree about the solution to a problem, the goal of a project or contract. Successful negotiations require …
What is Inclusiveness? Workplaces must ensure that all employees have access to the benefits and opportunities available. No one should be excluded or left behind because of differences, no matter what they may be. Employers must reach out in every possible way to ensure everyone has equal opportunities, benefits, and is treated equally. Promoting ideas …
What is Inclusiveness? What does inclusive workplace mean? A workplace that is inclusive includes people with disabilities and all types of differences. This workplace offers people with disabilities, both visible and hidden, equal opportunities to advance as their coworkers. It’s also a safe place for people to disclose their invisible disabilities. Examples of Inclusion Create a team …
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What is resilience? Resilience refers to the ability to adapt to life’s challenges and to achieve success, particularly through mental, emotional and behavioral flexibility, as well as adjustment to external and internal needs. There are many factors that influence how people respond to adversity. The most important of these are the way they view the …
Boosting Self Esteem There are times in our lives when we feel low self-esteem and lack of confidence. Low self-esteem can lead to a serious mental illness and can cause problems in our daily lives. Self-esteem refers to how you feel about yourself or what your opinion is about yourself. Everybody has moments when they …
What are Generational Differences? Let’s first define generational differences. A generation is an association of people who were born during a specific time period. These generations often have similar ideas, values, and attitudes because they share common experiences. A generation gap is a chasm between the beliefs and behavior of members from different generations. A …
Key Presentation Skills The ability to communicate information effectively and in a engaging way to various audiences can be described as presentation skills. Presenting skills include using body language, organising time, selecting the right presentation material, answering questions and encouraging participation from the audience. Good presentation skills can help you get the results that you …
What is Assertive Behaviour? Certain behaviours and ways of speaking your mind are examples of assertive behaviour. These behaviours include speaking up in a calm, confident, and respectful way… as well as setting boundaries. This skill is crucial for expressing your thoughts, feelings and needs, communicating your expectations of fair treatment, and earning respect. Healthy …
What is Assertiveness? Assertiveness is the ability to communicate clearly and firmly your feelings without disrespecting or undermining other people. Being assertive is a healthy behavior that allows you to communicate in a positive manner. People who are assertive communicate their opinions in a direct, positive and firm manner. They communicate their opinions with persistence, in the hope …
What is Conflict? Conflict is something we all have a lot of experience with, but also something we are afraid of and lack the skills to manage. We tend to think of conflict in a negative way. This article will help us see the positive sides of conflict and encourage us to think about how …
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