Why Resilience Training Is Important Resilience training then is a good supplement to the usual treatments that experts offer for mental ill health. Evidence-based therapies such as cognitive behavioural therapy are excellent for overcoming current symptoms, reducing stresses in the here-and-now, and helping people to respond to immediate issues. But resilience techniques go beyond that: […]
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Your Minute Taking Time Has Come! The moment will surely come, whatever department of government, community group, charity or private company you find yourself working for. There has to come a time, if not actually at the start of your career, then at some point along the way, when you will be asked to take
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Minute Taking Techniques for Board Meetings Minute taking is a very important and useful function of any board meeting, but not all board member enjoy it and not all will be any good at it. Board meetings have to be recorded. If they are not, they basically don’t exist at all, in any meaningful sense of
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What is Customer Contact? Customer Contact is the process of having a question done by a customer before, during and after buying the product or service. It is the process of dealing with a problem of the customer and providing a friendly solution for them based on some wonderful call center services. The call centre
What is a Cyber Attack and Scam Awareness ‘Cybercrime’ also understood to be computer crime involves a wide range of criminal activities that are carried out by using and/or targeting a computer or related system especially illegally to access, transmit or manipulate data. Some cybercriminals conduct cybercrime through the dark web but it is not
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Anger; A Positive and Negative Emotion We feel different emotions throughout the day. Some emotions are positive, some are negative, others are a mix of positive and negative (though we a lot of the time don’t experience them that way, either at the time we have them or because they are not, or at least are
Understanding and Managing Your Anger Read More »
Process Strategy and Skills for Conflict Conflict is part of any work environment. The point that conflict exists isn’t the issue, but having an effective conflict resolution strategy to solve that conflict if it begins to impact the business is key for any manager. While conflict can be a creative fuel that helps teams compete
Conflict Resolution; Process, Strategies & Skills Read More »
How to Prevent Change Management Failure In order to survive change, set up a system to what is broken. Remember what are you trying to achieve and why is that goal so important? How will the change benefit your organisation, people and processes? After you set up your organisation’s big picture objective, you can benefit
Reasons Why Change Management Fail Read More »
Stress Management For Sales: Health Risks and Coping Skills There are plenty of stressful jobs out there but if you’re in sales and believe your profession is uniquely stress inducing, there’s data to back that up. Sales is one of the harder roles especially if you are working on commission. Why is it so stressful?
Stress Management; The Ultimate Guide Read More »
The Goodness in Active Listening Being a good listener is a valuable workplace skill – and arguably for leaders and managers especially where the role for those functions is shifting from ‘micro-managing‘ (decreeing what people should do, how they should do it, and sometimes when) to more ‘coaching’ your people at work and ‘developing other
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Why is body language important? What about that fidgeting you do with your body language? Chances are just like me good friend, you’ve probably never given it a second thought. If you’re like most small business owners, you’re likely under a sizable pile of burning issues. Whether it’s finances or marketing, headcount or innovation, worrying
What is a crisis? Usually an event that creates an interruption or a blockage in an organisation’s normal functioning, a crisis can be upstream, happening in the supply chain, or downstream, affecting the end consumer of products sold by a company. A crisis can affect a company’s sales, both because consumers are focused on more
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