Frontline Management Training

This training session can be delivered Australia wide including Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra, Parramatta, Geelong.

Leadership is an important aspect of the workplace; a proper leader is one who gets people together under one objective, allows for the establishment of actual bonds, and maintains the direction within the company. However, it can often be very difficult especially within the context of frontline customer service. For one thing, the stresses of leadership can often weigh down those who have recently been promoted, and clear disparities can often be seen as they find themselves unable to go beyond the quotas they used to make prior to promotion. Understandably, this can heavily affect self-esteem and worse of all, it can spread throughout the team and even the company, ultimately affecting productivity and profit. Fortunately, leaders are never born; they are made, and our facilitators are all too willing to show participants the fundamentals of proper frontline management. For this training course, we will help participants learn self-help techniques, proper communication, time management, task delegation and critical thinking skills in order to help them assess situations and ultimately solve problems through superior organisational, critical and logical thought. By the end of this training course, prospective leaders will not only be able to maintain productivity, but ultimately lead their colleagues to greater heights.

Frontline management is never an easy task; it can feel as though the weight of an entire company and team is in your hands. However, with such responsibilities come endless possibilities for improvement and perfection. In fact, the positive effects are such that if the leader improves, so does everyone else. In a sense, therefore, “first among equals” is a non-term, because everyone becomes first with a great leader. This is the ultimate goal of our training course. Through our topics on organisational skills, logical communication and critical thought, we are confident of our ability to create great leaders. Lots of people have already succeeded as leaders from this leadership training. More than that, we also facilitate the creation of customised training sessions to allow you and your team to focus on more specific needs. If you wish to know more about our services, please contact us and we’ll be happy to lead you and your team to the best possible educational experience.

Frontline Management Training Outline

Self-help techniques

The first aspect of leadership is not that of leading others; that part always tends to come later. Rather, it is that of leading oneself. Often, the fear of leadership can take any leader away from this ideal and every doubt seems to lead them further away from their goal of ultimately serving everyone to the best of their abilities. This doubt, in turn, can spread across teams and ruin everyone else’s morale. As such, our role is to help prevent this by teaching prospective leaders important self-help measures such as breathing techniques and other stress management skills in order to help them keep their composure, be it before or during any task. We help participants learn how to get the leadership mindset.

Task Delegation

A leader is not someone who simply orders around like a tyrant. Rather, a true leader empowers their coworkers by allowing them to fulfill their tasks to the best of their potential. Doing this is a matter of knowing your team’s strengths, weaknesses and even various psychological quirks which might prevent them from doing certain tasks; some of them might be more adept at speaking and enjoy conversation, for example, while others prefer the tasks of writing and research, and others still may have more technical knowledge as opposed to emotional knowledge and vice versa. Knowing this skill will allow leaders to put participants precisely where they should be: on top. Once this much is done, leaders will not only secure the best for their team, but also the company. We will show participants how delegation that is don’t effectively will help them become a better leader.

Time Management

Leadership is also about being able to properly create goals, assessing how quickly members are able to finish it at their very best or at their worst and create compromises based on these. As such, leaders need to be able to plan on both long-term and short-term goals. Failure to do so often leads to serious problems in productivity and, as this is about frontline customer service, a general lack of customer engagement. Accordingly, participants will be asked to make charts and other graphical representations of the paths they intend to create and how quickly they can get there. What’s more is that all of this will be done through teamwork via interactive activities. By the end of this training course, each leader will not only be able to accomplish tasks on time, but will also possess a greater general organisational skills for more complex situations.

Proper Communication Techniques

One of the first obstacles of any leader is how to properly communicate orders. After all, if an order is poorly-written or stated in bad taste, it can really ruin team cohesion, damage morale and even create needless confusion that could prevent teams from working properly, together, and coherently. In contrast, mastery of communication will allow leaders to not only relay orders properly, but know exactly what to say in whatever situation. Accordingly, this skill often involves a very honest assessment of the situation, transparency and mediation in language. These skills shall therefore be the aim of this training session. Through our trainer, participants will be able to express their thoughts eloquently and without fail, allowing them to take leadership to an entirely new level.

Critical Thinking Skills

Aside from organisational skills and logical cohesion in communication, worthy leaders must have an equal amount of critical thought, as this will allow them to properly judge any situation and assess the implications of whatever orders they’re about to give to team members. Will this policy be detrimental to my team, or do we need to raise quotas even higher, seeing as how no one’s having a hard time? The answers to these are but examples of critical thought in action. In other words, our goal is to create a leader that possesses an absolute understanding on all of these three skills, allowing them to become first among equals, capable of leading others with prudent judgment. We show participants the need for Critical thinking.

Customised Training Session For Teams (Included No Charge)

Customise your content the right way (at no cost). We provide a full customisation service to make sure you are 100% satisfied with the workbook or manual before conducting the session. We can swap content, change modules, improve areas to make them more industry specific and include relevant images and questions too. By customising your training session, you are getting a training package that is a better fit for your team. We include this service with all team training sessions and work to keep you happy. Contact us for more details.

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

Our courseware creation service is designed to help you get a training session that suit your team exactly. If there are fields, modules or content that we don’t have in an existing manual, let us know. We can build content to suit your objectives and needs. If you wish to own the courseware we can also create a manual that you own the rights to. Learn more about getting your own courseware for your team today. Contact us for pricing and further details.

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

We provide this course as an online assisted course. You provide the date and time, we provide the trainer and material. Great for regional business or employees that are at multiple premises. The benefits of booking an online assisted or instructed led training session is you don’t have to wait for a specific date or course to come up. We book in a time available to you. Same course as a workshop but just for you and online instead.

Get Information or Quotation For Your Team

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