Frontline Management Training
Frontline Management Training
This training session can be delivered Australia wide including Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra, Parramatta, Geelong.
Leadership is an important aspect of the workplace; a proper leader is one who gets people together under one objective, allows for the establishment of actual bonds, and maintains the direction within the company. However, it can often be very difficult especially within the context of frontline customer service. For one thing, the stresses of leadership can often weigh down those who have recently been promoted, and clear disparities can often be seen as they find themselves unable to go beyond the quotas they used to make prior to promotion. Understandably, this can heavily affect self-esteem and worse of all, it can spread throughout the team and even the company, ultimately affecting productivity and profit. Fortunately, leaders are never born; they are made, and our facilitators are all too willing to show participants the fundamentals of proper frontline management. For this training course, we will help participants learn self-help techniques, proper communication, time management, task delegation and critical thinking skills in order to help them assess situations and ultimately solve problems through superior organisational, critical and logical thought. By the end of this training course, prospective leaders will not only be able to maintain productivity, but ultimately lead their co-workers to greater heights.
Frontline management is never an easy task; it can feel as though the weight of an entire company and team is in your hands. However, with such responsibilities come endless possibilities for improvement and perfection. In fact, the positive effects are such that if the leader improves, so does everyone else. In a sense, therefore, “first among equals” is a non-term, because everyone becomes first with a great leader. This is the ultimate goal of our training course. Through our topics on organisational skills, logical communication and critical thought, we are confident of our ability to create great leaders. Lots of people have already succeeded as leaders from this leadership training. More than that, we also facilitate the creation of customised training sessions to allow you and your team to focus on more specific needs. If you wish to know more about our services, please contact us and we’ll be happy to lead you and your team to the best possible educational experience.
Frontline Management Training Outline
The first part of this session, we’ll break the ice and get to know each other while exploring our workshop’s objectives. This is a chance for us all to openly share what we hope to gain from this experience so that everyone can leave with something valuable!
Topics covered in this course
Self Care Techniques
During this session participants will have the chance to learn self care practices such, as breathing exercises and stress management methods that can empower them in their day to day lives whether its before or during any task.
This session offers an opportunity to explore how great leaders inspire their team members helping them reach their potential.
Effective Time Management
In this session we’ll focus on refining skills that will enable you to tackle even the most challenging tasks efficiently and quickly. You’ll unlock an ability to handle situations with ease. All, in one go!
Enhancing Communication Skills
Participants will gain confidence. Become leaders through this session enabling them to make a lasting impression and achieve their highest potential.
Developing Critical Thinking Abilities
Throughout this workshop participants will enhance their leadership abilities like never before.
After completing the workshop participants will acquire the knowledge and abilities to distinguish themselves as individuals deserving of respect. This will enable them to lead by making decisions.
Concluding the workshop students will have an opportunity to have their questions addressed and develop a plan that will assist them in pursuing their objectives.
Customised Training Session For Teams (Included No Charge)
Need the perfect fit for your team training? Look no further- our full customisation service offers you an effective, tailored experience with absolutely zero extra cost. Swapping content, tailor-making modules and injecting relevant questions to make things as industry specific as possible – we’ve got it all! And best of all – satisfaction guaranteed every time: because at [Company Name], making sure you’re happy is always top priority. For more information get in touch today!
In-House Customised training benefits:
Creating Content (Contact us for Quotation)
Let us help you craft the perfect training program for your team. Our courseware creation service can build content to meet any objective or need, creating a manual that is tailored exactly to you and owned exclusively by you. Discover how we can construct an experience that will enable real growth today: inquire now about pricing and further information!
Instructor Led 1 on 1 Workshop
Ready to make the most of your professional development? With our expert trainers, book a customizable course online with Zoom and take charge of your learning. Choose from 4-6 hour sessions suited for any date that works best for you – no more waiting!
1 Hour Instructor Led Session
Upgrade your professional skillset with our expert trainers! Take an hour of downtime in the workday to engage on any module, course or workplace skill you’d like. Zoom conferencing allows convenient and secure online access – join us now for a rewarding learning experience.