Conflict Resolution Training

Many people view conflict as something to be avoided. Conflict is an essential part of personal growth and development. For example, think back to when you were choosing a your different study courses at School/University or trying to choose between two jobs. Conflict can become a problem when people involved are unable to work together. This type of conflict can lead to negative energy and hurt feelings. Participants will learn the skills and tools necessary to resolve conflict effectively and achieve a win-win result.

Conflict is a part of everyday life. It is everywhere: in our homes, at work, in our families, and in every establishment or organisation. This is what makes it so special. Conflict Resolution is also an integral part of working well in a team. Learning new skills and techniques, as well as knowledge about how to deal with difficult situations. This course will be a valuable tool to help any workplace surpass current standards. Anyone who wants to learn the art and skill of conflict resolution is a good candidate for this session.

Who is this Conflict Training For?

Anyone in the organisation, from the frontline staff to the managers, will be able to benefit from an expanded knowledge and understanding of conflict management. As a result, participants will be able to make a more effective contribution to helping everyone get along in the workplace. This session can be either focused for internal conflicts or for external conflict.

How This Training Will Help

In life, conflict is inevitable. The same applies to work. No matter how large or small the organisation, conflicts and disputes will always occur. This is why having the knowledge and the skills necessary to quell conflicts in the workplace before they do irreparable damage is vital. This course will demonstrate the importance to detect and tackle the issue in the most effective and professional way possible by using the various techniques and strategies that will be provided by professional facilitators.

How your team handles and resolves conflicts will depend on their knowledge  of conflict management techniques and can either have a positive or a detrimental effect on your organisation. Conflict can impact the image and reputation of your company. This training will help your team be more professional when under pressure or stressed.

Suggested Outcomes For Conflict Resolution

What conflict is and how it can escalate.

We define conflict at the beginning so employees how conflict is a normal part of life, and help them build more confidence around the understanding of conflict. We also show how conflict can escalate quickly without appropriate action.

The types of conflict and the stages of conflict.

Learning more about the actual stages of conflict and the different types that participants will come across will help build even more confidence when the real world issues occur at the workplace. We use real world examples and make this applicable to the employees in the class.

The five most common conflict resolution styles and when to use them.

What are the five most common conflict resolution styles that you can use when approached with conflict? This session here provides some actionable skills to help in resolving conflict.

How to increase positive information flow through non-verbal and verbal communication skills

Many conflicts within the workplace are due to miscommunication. This session is loaded with many super communication skills to help employees feel at ease when dealing with difficult conversations or emotional situations.

Effective techniques for intervention strategies.

When should you intervene? We provide some examples of situations where staff will need to intervene. In a safe environment we provide real situations that could happen to prepare the team to be ready in the real world. This session will provide proven strategies to be able to take control of conflict in a professional manner.

Ways to manage conflicts to enhance productivity and performance.

We provide some added professional skills in this session to take your employees from basic conflict resolution to advanced. With this session you will see a result in increased performance and confidence in conflicting situations.

More outcomes available

What Topics Are Covered?

  • Definition of conflict and conflict types
  • Spontaneous, reflective action
  • The Johari window
  • Conflict stages
  • Conflict resolution style questionnaire
  • Communication is key to conflict resolution. This includes information about active listening, paraphrasing and asking questions as well as body language.
  • The conflict/opportunity testing
  • How to resolve conflict
  • Helping others in conflict

Summary of Conflict Resolution Training

In the above session, the knowledge, skills, and techniques necessary to resolve conflicts in the workplace in a quick and effective manner before they become an actual threat to the organisation will be provided. Here you and your team will be able to gain new skills and learn new methods that will enable you to take control of otherwise difficult situations and help your organisation grow as a result. The natural byproducts of this specialised training will include your team feeling more empowered, less stressed, and more confident and able to approach conflicts and disputes in the workplace. The end result this course is a team that will have the ability to resolve conflict almost as soon as it starts and be able to focus on propelling the organisation forward and to greater heights instead of squabbling over smaller, less important issues. This session can be tailored to suit your team.

Offering professional training in Melbourne, Parramatta, Gold Coast, Brisbane, Sydney, Adelaide, Canberra, Perth, Darwin plus more.

Conflict Resolution: Getting Along in the Workplace – Outline

Lesson 1

Course Overview

  • Learning Objectives
  • Personal Objectives

Lesson 2

Defining Conflict

  • What is Conflict?
  • Positives and Negatives Conflicts

Lesson 3

Types of Conflict

  • Inner Conflict
  • Interpersonal Conflict
  • Group Conflict

Lesson 4

Open Conflict vs. Hidden Conflict

  • Exploring Open Conflict and Hidden Conflict

Lesson 5

Spontaneous and Reflective Action

  • Brief Lecture of Spontaneous and Reflective action

Lesson 6

The Johari Window

  • Understanding the Johari Window
  • Case Study

Lesson 7

Stages of Conflict

  • The Five Stages of Conflict
  • Another Version of the Conflict Process
  • Conflict Outcomes
  • Strategies for Dealing with Conflict

Lesson 8

Creating the Win/Win

  • Applying What you have Learn

Lesson 9

Conflict Resolution Style Questionnaire

  • Identify Your Style of Conflict Resolution
  • Scoring
  • The Conflict Grid

Lesson 10

The Role of Communication in Conflict Resolution

  • The Communication Chain
  • Barriers of Communications
  • Establishing Positive Intent

 

Lesson 11

Active Listening Skills

  • Basics of Active Listening
  • Becoming a Better Listener

Lesson 12

Paraphrasing Skills

  • What is Paraphrasing?
  • Demonstrating Paraphrasing Techniques

Lesson 13

Powerful Questions

  • Useful Questions
  • Proving Techniques

Lesson 14

Body Language

  • How body Language can Help Resolve conflict

Lesson 15

Pre-Assignment Review

  • Re-visiting your Answer on the Effective Managing Conflict Survey

Lesson 16

The Conflict/Opportunity Test

  • Identify the Benefits of a Conflict Using Role Play

Lesson 17

Conflict and Its Resolution

  • Visualizing Conflict
  • Conflict Resolution Process

Lesson 18

Helping Others Through Conflict

  • Preparing for Conflict
  • Conflict Resolution with Facilitation
  • Coaching Through Conflict
  • Group Of Norms

Lesson 19

Workshop Wrap-Up

  • Personal Action Plan
  • Recommended Reading List
  • Course Evaluation
  • General Evaluation
  • Final Thoughts
Additional Modules and Sample Sections

How their attitudes and actions impact others

How employees conduct themselves in the workplace is important when it comes to conflict resolution. The way employees act and react to certain situations can be crucial in building or impacting the image of your business. In this part of the course, some bad and good examples will be provided so that participants may learn how certain scenarios can go either way depending mostly on their attitudes and actions.

New and effective techniques for dealing with difficult people

It can be a difficult task having to deal with difficult people. This part of the course will help by covering many of the standard techniques that can be applied to solve issues with difficult people. New psychological techniques developed by researchers based on their studies will also be discussed to further supplement standard techniques.

Coping strategies for dealing with difficult people and difficult situations

Participants will be provided with a diverse range of skills in order to be able to effectively cope with difficult interactions. In this part of the course, a large range of skills will be provided so that participants may be able to choose their favorite way to deal with a difficult situation.

How to identify times when they have the right to walk away from a difficult situation

Even in a customer relations intensive business, there are certain situations in which an employee may be allowed to end a phone call or to walk away from a difficult person or situation. This part of the course will help you in determining and deciding which situations to walk away from to diffuse a difficult situation instead of adding fuel to the fire.

Techniques for managing and dealing with anger

Here we will go through the various techniques that can be used to manage and deal with anger. This not only includes controlling your own anger. Techniques and solutions for working with external anger will also be discussed in this part of the course. Here we will learn how anger is created in general and how it can be controlled before it wreaks havoc in the workplace.

Customised Training Session For Teams (Included No Charge)

Customised content is better content. Your employees will enjoy a better course with more fitting examples and case studies relevant to your team. While many training organisations charge for customised content, we offer it for free. The reason for this is we want to be a better match for training and rather than retrain, we want the initial training session to have better retention. Customised training does just that. Contact us today for more details on how we can customise a training session for you.

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

Creating your very own courseware may be a better choice again as this will help you build exactly the modules and content to cover your needs and objectives perfectly. We have a group of people dedicated to creating courseware material and you can become the very new owner of your own training material. Contact us for more details on how we can create a manual to suit your team and build content for modules that you need instead of a generic focus. We are here to help.

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

Our company only ever hires professional trainers to assist our clients in learning from their online training course’s materials. We have a high standard to be accepted in the company as an online assistant, and we hold them to similarly high standards of customer service. Our online assistants are always polite, professional, diligent, and enthusiastic. They are ready any hour of the working day to assist with your training needs and guide you towards proficiency in your chosen training course topic. Book in now!

Online Self Paced

Download Certificate of Completion $69 Inc GST
Printed and Posted Certificate of Completion $89 Inc GST

The client is the great determiner of many things when it comes to our online training courses. Besides being able to customise most of the course details, they can also customise the pace at which the course is undertaken. Our course pacing is client-based, so they can dictate when and where they wish to take the course, as long as they are online. We like to think that if the client can take the course when they are comfortably available, they can succeed and learn at it much more proficiently. Book a course today, and pace it your way!

Public Workshop at a Venue

Details:

  • Time: 9:00 AM – 4:00 PM
  • Small Number of participants per workshop, average 5 people, max 12
  • Lunch and refreshments are included

Details:

  • Pay on Invoice or by Credit Card
  • Professional Grade Certificate of Completion Provided
  • Comprehensive courseware and materials

Please scroll Horizontally to see course dates:

LocationDate 1Date 2Date 3
Sydney
Level 1, 111 Harrington Street Sydney NSW 2000
Aug 24
1 day course
$495.00
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Nov 26
1 day course
$495.00
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Feb 26
1 day course
$495.00
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Perth
Level1 Cloisters, 863 Hay Street Perth WA 600
Aug 24
1 day course
$495.00
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Nov 26
1 day course
$495.00
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Feb 26
1 day course
$495.00
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Brisbane
24/215 Adelaide Street, Brisbane QLD 4000
Aug 24
1 day course
$495.00
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Nov 26
1 day course
$495.00
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Feb 26
1 day course
$495.00
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Melbourne
123 Queen Street, Melbourne VIC 3000
Aug 24
1 day course
$495.00
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Nov 26
1 day course
$495.00
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Feb 26
1 day course
$495.00
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Adelaide
19 Young Street Adelaide SA 5000
Aug 24
1 day course
$495.00
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Nov 26
1 day course
$495.00
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Feb 26
1 day course
$495.00
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Canberra
4 National Circuit Canberra ACT 2600
Aug 24
1 day course
$495.00
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Nov 26
1 day course
$495.00
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Feb 26
1 day course
$495.00
Book Now

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