Being a vibrant world of differing ideas and perspectives, the workplace can sometimes naturally attract disputes. Left unresolved, these disputes can weaken team cohesion and productivity might be lessened as a result. In turn, this can result into a weakened morale as negativity starts to affect the perceptions of coworkers. The absolute worst effect of workplace disputes however is that it can result in actual physical violence and destruction of property. As a result, workplace disputes should never be ignored and must always be approached judiciously. By this, we mean there must be an arbitration process which tries to look at both sides and understands the arguments in their strongest possible forms. Therefore, the aim of this training course is to help professionals learn how to deal with in-office conflict and their own rights should they end up becoming part of it.
Disputes are often frowned upon, but they can and do arise due to the varying perspectives we may have about the world, how our respective teams should work, certain personal misunderstandings and so much more. The goal of this training session therefore is to teach participants the basics of any conflict from how they start, what to do when they’re caught in the crossfire and how to reach the best possible outcome. To this end, our session will provide various interactive activities that will help participants form the right questions, elect proper peer review panels and ultimately formulate action plans that will help in every possible conflict. We also offer a wide variety of other courses that are specifically aimed to address your team’s needs. If you need help with how to create a customised training session or simply need further information on how to book in, please contact us. We’re here to help you and your team become the best.
Our training is delivered Australia Wide and includes Parramatta, Sydney, Brisbane, Adelaide, Perth, Melbourne, Parramatta, Geelong and the Gold Coast.
Dispute Training Outline
Know What the Peer Review Process Means
In any civilised society, disputes are often settled through legal means or, if this isn’t available, small scale third parties who are able to look at both sides of an incident or problem from a biased standpoint. Similarly, businesses often possess a peer review process which is the option to have an unbiased peer review panel which aims to study the preconditions of the conflict, synthesizing opposing narratives and figuring out a way to resolve conflicts in the most amicable outcome possible. The ultimate aim of this is not only to address the rift between two employees, but to regain the sense of trust that they might have had before the conflict and reestablish team-wide morale. Aside from this, our trainer will also talk about other benefits of conflict resolutions both in the short and long terms.
Understand the Dynamics of Grievances
The most amazing aspect of a civilised society is its natural aversion to violence; humans understand that resorting to violence can have dire consequences on their own personal safety. In the workplace, this effect is doubled due to the fact that violence can leave a permanent mark on one’s own record both legally and within the business; in most cases leading to instant dismissal. We then must put our faith in the process of reporting grievances and problems to our superiors. When such cases happen, the management must step in to try to address the conflict in a highly unbiased manner. Therefore, since there is a desire for mutual gain and resolution on both sides, both the employees and the management must know more efficient ways of settling conflict decisively. Here, you will learn how to file grievances and how to react on office-wide conflicts as they occur.
Know the Basics of a Peer Review Panel
A peer review panel is what often helps decide a conflict when both participants are too frustrated to see each other eye to eye. As a result, an effective peer review panel must naturally inspire confidence and instill a sense of authority by looking at conflicts in the most rational manner possible. Knowing more about what makes an effective peer review panel means knowing how they are chosen from within your office’s ranks, how to act should you become a peer review panellist yourself and what responsibilities and powers you may have upon which you can assert high levels of authority. By the end of this training course, you will be equipped with the means to personally resolve conflicts within the business and, as these tips are highly useful in any context, literally anywhere conflict and issues arise.
Understand Proper Processes
Even the most frustrated of people understand that conflict resolution can be quite a long process, but even so, it is necessary to know what the processes are. Of course, filing grievances is the first step, but after filing a grievance, preliminary meetings may be conducted so as to examine the disposition of the participants, the full context they are currently in and other information which might be presented before the actual hearing. This training course will therefore also tackle the basics and importance of properly conducting meetings and actual hearings.
Ask the Right Questions
The right questions are not necessarily just those which immediately go to the heart of the matter. After all, being too direct with questions could make them unwilling to take further questions, lose confidence in your logical capabilities and ultimately increase their frustration. The questions must also not be obnoxious and must be carefully framed so to make the participants feel that you’re just the sort of person to solve a mutual problem. One goal of this training course therefore is to teach professionals how to frame their questions and defuse whatever frustrations the participants might have so they can participate in questioning.
Know What Not to Do as Facilitators/Peer Review Panellists
Conflict resolution is always an urgent matter as it decides how well teams can go along and the strength of their attachment to the company. Handled improperly, conflict resolution processes can become very cumbersome and time-consuming for both sides, resulting in serious escalation and a complete loss of morale. As such, conflicts must be handled decisively and efficiently. This training course will therefore discuss some of the possible pitfalls of any peer review panel and how to avoid them, ensuring harmony and efficient conflict resolutions within the office.
Customised Training Session For Teams (Included No Charge)
Simply pick a training course from our vast selection, and if there is something you want customised, we would be more than happy to assist. The customisation can range from simple things like font, to more advanced things like word choice, module selection and images or questions. Whatever you need customised in your training courses, Paramount will see to your needs. We want your course to be more effective than a generic training outline. The customisation option delivers this better fit for your organisation. Best of all we include this free with all our team training sessions.
In-House Customised training benefits:
- Flexible length – You choose the length of the session
- Highly Effective Team/Industry Specific
- Certificate of Completion (Professional Grade)
- Create a Team Building environment
- Cost effective – Group rate discount
- Printed courseware (No need to download or use an App to read)
Creating Content (Contact us for Quotation)
We specialise in preparing training courses for both the learning employee, and the senior administrator. Our team are geared toward raising the quality of its most valuable resource: the employees. Our company creates workbooks and courses with your interests in mind. This improves the connection employees have with the content and helps you deliver a session more suitable. If we don’t have the content we will create it. We have a range of team members such as researchers, developers, designers and writers dedicated in creating unique and amazing workbooks. As long as you inform us of the topic or modules you want for a training course, our team will develop it. We can include Australian based content and focus on local case studies and examples. If you have a training session that needs to be created, then look no further than our workbook creation services.
Instructor Led Online
Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST
For this session, you choose the time, date and course that best suit your needs and provide the trainer and material that suit your specifications the best. This 1 on 1 online assisted session covers the full outline and material of your choosing and with an optional extra, you can have a professional certificate of completion sent to you upon completing the session!
Get Information or Quotation For Your Team
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