Employee Dispute Resolution Training (Peer Review)

Disputes are never fun to deal with in the workplace. For employees, it can interfere with productivity and morale as some of them might find it distasteful to even have to work with each other. Management teams often have to be on the lookout to prevent these disputes from escalating into actual physical violence. As such, when disputes do occur, arbitration teams often need to be there to resolve these cases quickly and rationally. If you are in need of more advice about dispute resolutions, then this might be the training course for you. This training session will equip you with the necessary tools and methods that you can use to not only stop disputes, but promote productivity and boost confidence within your teams.

Learning Objectives or Outcomes:

What the Peer Review Process Is

The peer review provides a rational, unbiased process to employees to solve workplace disagreements. Our trainer will discuss the benefits of a peer review process for dispute resolution.

How employees file grievances and how management should respond

As we develop this training session we provide information to participants on how employees can file grievances and the normal process for management to respond.

How a Facilitator and a Panel is chosen

Our trainers help participant to learn that the facilitator is the key contact for the peer review pane. They have a significant role in choosing the panel. How do you choose a good facilitator? We provide more information on how to select someone who is honored in the organization as they will be vital to the success of the process.

What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process

We discuss the process and how the panel may review information before the hearing etc. BY providing information on the process in a step by step method employees understand how the peer review can add value to the resolution process.

What Responsibilities and Powers a Panel Should Have

We provide information and authority to the powers that a panel will have in the review. Each responsibility is illustrated to the participants.

Questioning Techniques

Questions are useful tool if used correctly. Our trainer shows employees how questioning techniques can add value to the process.

Why Peer Review Panels Fail and How to Avoid Those Pitfalls

Peer review panels can fail from time to time. We list the common issues and provide workplace examples. Our trainer also provides solutions for those pitfalls.

Your Learning, Your Way!

We also provide customised training sessions to suit your company’s needs. If you are looking to supplement this training course with other sessions or looking for another session entirely, please contact us. We have a wide range of training selections for you to choose from and a team of expert trainers willing to provide you with the best educational experience possible. Our editing team can also create specified training modules for you if we do not have them available. For further information, please contact us and are more than happy to help.

We provide group training for companies and businesses throughout Darwin, Perth, Adelaide, Melbourne, Parramatta, Canberra, Brisbane, Gold Coast and Sydney. Australia Wide.

Employee Dispute Resolution Training (Peer Review) Outline

Lesson One

Course Overview

We Spend the first part of the day getting to know participants and discussing what will take place during the session. Participants will also have an opportunity to identify their personal learning objectives.

Lesson Two

What is Peer Review?

To Begin, participants will discuss what the peer review process is and is not.

Lesson Three

Initiating the Process

This Session will consider the first three phases of this procedure: submitting a grievance, notifying the defendant, and obtaining witness statements.

Lesson Four

The Peer Review Panel

During This session, participants will learn who must be on the peer review panel.

Lesson Five

Asking Questions

Next, Participants will hone their questioning and probing skills.

Lesson Six

The Peer Review Process

This Session will introduce participants to the remainder of the peer review process: preparation, the hearing itself, and the decision making process.

Lesson Seven

Panel Walkthrough

The Majority of the afternoon will be spent job playing a peer review scenario.

Lesson Eight

Why Does the Process Fail?

To Wrap things up, participants will explore common reasons why the peer review process fails and how to prevent or solve these problems.

Lesson Nine

Workshop Wrap-Up

At The end of the day, students will have a chance to ask questions and fill out an action plan.

Additional Modules and Sample Sections

What the Peer Review Process Is

Two of the most effective innovations of civilisations throughout history are the method of arbitration and rule of law. While the business world does not apply these in such grand scales (i.e, society-wide), these two things are the main inspirations for the peer review process. This process promotes an unbiased method of resolving conflict by checking each party’s concerns, disposition on the matter, details on how these problems started and work on a rational resolution. Our trainer will tell participants about how this process works and what the benefits are both in the short and long terms.

How employees file grievances and how management should respond

One of the greatest aspects of human nature is how we are wired to seek for the safest options before resorting to violence. We often find ourselves thinking about whether there is a more non-harmful way to achieve our goals. While this may not necessarily be out of compassion, it is because no one wants to put themselves in harm’s way. This is no less true in the business world. Employees often find themselves filing their grievances before any such conflict can occur and it is the duty of the management to prevent things from escalating any further. However, there are more efficient means to reach a more peaceful end. As such, our trainer will provide tips and tricks on how to file grievances in an organised manner and how management teams should react to varying complaints.

How a Facilitator and a Panel is chosen

An effective peer review panel can only be gathered together with the help of an equally effective facilitator. As such, there must be clear requirements for companies and teams to figure out who should facilitate the arbitration process. These requirements might even vary at times depending on the situation. To that end, our trainer will provide trainees with tools and methods to figure out the most effective facilitator as the situation demands. They will also be taught how to choose the members of a peer review panel should they become facilitators themselves.

What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process

All conflict resolutions must not just have effective arbitrators, but an effective process from which they can assert their unbiased authority. To this end, meetings are typically held to gather information about the circumstances behind the dispute, followed by the hearing which actually displays the conflict between the two parties and finally, a decision process that holds either party (or both) accountable via a verdict reached upon fairly and rationally. This training session will provide further, more specific information about the steps of an effective hearing process.

What Responsibilities and Powers a Panel Should Have

An effective hearing process often has to work from a top-down perspective; that is to say that panels need to have certain powers over both parties, with the latter understanding that this is a democratic process aimed at reaching a reasonable end. These powers, just as in law and in constitutions, must be as clear as possible in order to prevent any ambiguities that may be exploited either by the panelists or the employees themselves. To this end, our trainer will educate participants about the responsibilities and powers an effective panel should possess within the hearing process and ways to resolve any ambiguities that may exist within the arbitration system.

Questioning Techniques

To gather all the information needed, questions must be delivered precisely, concisely and effectively. There must also be clear objectives for these questions. For example, if you ask employees for personal information, it must be in light of the specific case and nothing more. Questions must also not be obnoxious so as to not draw the ire of both parties and remove any existing sense of confidence in the arbitration process. In addition, these questions must be unbiased and must be framed in that manner, otherwise both parties might clamor for a replacement panel. The importance of questioning within the conflict resolution process cannot be understated and must be approached with meticulous attention to detail. As such, we will provide you with tips on how to deliver questions more effectively.

Why Peer Review Panels Fail and How to Avoid Those Pitfalls

Unfortunately, peer review panels can often fail due to certain pitfalls. Sometimes, they fail because of bias among the panelists, or that the process has become too cumbersome and is taking unreasonably long. There are many other circumstances besides these two that we can provide. To avoid these pitfalls in the future, our trainer will provide various scenarios that may contribute to the failure of peer review panels and hold discussions on how each of these circumstances can be prevented.

Customised Training Session For Teams (Included No Charge)

Here at Paramount, you’re not only a valued client, you’re also in charge. In our customisation service, you can tell us to modify content on your behalf without incurring extra charges. We will change modules and images or content, including the activities, questions, delivery style, to even how the workbook is written on the overall. We will also coordinate with you to create an overall evaluation for your employees, allowing for a more dynamic, fun-oriented training session based on your employees’ personalities. We will do all of these to make you and your team as comfortable as possible while receiving the full Paramount experience.

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

Not only are you able to modify content to your heart’s content, you can even create entirely new ones to suit your training tastes more precisely! At your command, we will integrate as many things as necessary for your new content including personalised styling, addition of your company logo, statistical data from your company, case studies and other scholarly literature. We can even create new, bilingual training manuals, so no employee will ever be left behind. Take ownership of the material and get your very own unique courseware. Contact us for pricing and more details.

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

This session is a great alternative not only to individuals looking for training but also to businesses that need someone trained in a certain area but can not send them off site for this training. The online trainer assisted session is a 1 on 1 session via online video feed with one of our professional trainers. They will work with you through the material, activities and discussions to assist you in your course of choice. Book in your online assisted session now!

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