Anger Management Training for Workplaces
This Anger Management is a popular training session in workplaces due to the level of skills provided within it. If you wish to address this topic and provide real solutions to manage anger in the workplace then this session is for you. This Anger Management Training is great for those looking to take control of their emotion or to help manage the effects of anger. Ideal for those in roles who require additional help in managing other people’s emotion or anger also.
Everyone experiences anger from time to time, it’s quite natural to have this universal experience. Whether in personal or business life we are all faced with expressions of anger from ourselves or our colleagues. The “Understanding Anger Method” involves looking from the other perspective and thinking in a structured and orderly manner. This training option will provide you with the tools and techniques for dealing with anger in your place of work, and implementing solutions for a calm and tranquil atmosphere in the workplace.
Anger management is an important process of learning how to recognize symptoms of anger quickly and taking appropriate action to calm oneself down, as well as address the issue in a constructive manner. Anger is a powerful emotion, which can originate out of feelings of frustration, irritation, disappointment, or pain, or even hurt.
These skills training courses can help a person deal with their anger issues more effectively. Skills training often includes assertive communication, managing anger at the right time, changing unhealthy behaviors, improving interpersonal relationships, accepting help from others, avoiding risky situations, and developing a positive mindset. Other skills include improving judgment and impulse control, improving self-esteem, avoiding alcohol and other substance abuse, and developing a positive attitude about life. Our anger management programs can also be geared towards helping individuals cope with stress, depression, and other workplace issues.
By confronting individual employees about negative attitudes and workplace anger, you are able to increase your team’s ability, and success in minimising destructive conflicts. Even in customer service, the employee that can defuse the customer’s anger is one who will be able to gain respect, sales and even a loyal customer. We can give your organisation the edge with a customised session to suit your Workplace Anger Management needs.
Anger Management Outcomes
Recognise how anger affects your body, your mind, and your behaviour
People can handle anger differently. Some recognise the anger and work to remove it. We go through and illustrate what anger does to your body and mind. How it affects your outcomes. Learning how it affects you is the first step to then breaking it down.
Use the five-step method to break old patterns and replace them with a model for assertive anger
This session here discusses how our natural behaviour may not be the best reaction. We demonstrate how assertive anger can be a new model and new tool that each participant can learn.
Control their emotions when faced with other peoples’ anger
When other people enter into our anger equation, we may feel we are no longer in control. We show participants how to take control of their own emotions and also how to change others also.
Identify ways to help other people safely manage some of their repressed or expressed anger
There may be areas here we can discuss with participants as we identify a few more tools to manage repressed or expressed anger.
How stress may be a contributing factor and how to identify
Is there an underlying areas to the anger you are experiencing? We can help participants identify if this is an area they need to be aware of.
Manage stress more effectively
Of course the Anger Management training session would not be complete if we didn’t provide some solutions on managing stress.
The standards within the workplace
What are the standards of conduct within your workplace? Learn more about the standards that most workplaces have. We can include your own and adapt this for any team training also.
How to become more effective with the use of professional communication skills
Many people get angry also when they find they are unable to express themselves effectively. This session provides some interactive and fun communication techniques to assist.
More modules available for team training
Describe the reasons for anger in co-workers and employees, and review a broad array of techniques for addressing those problems.
Explain the mental, social and biological reasons for anger as well as the strategies used by counsellors to handle the underlying causes in an effort to diffuse the build-up of anger in individuals
Understand the myths of anger.
Greater understanding about the relationship between anger and emotional as well as physical health
Comprehend anger dynamics.
Better communication and conflict resolution abilities
Describe how anger problems could be addressed through the use of cognitive behavioural counselling
The difference between healthy and destructive anger
Methods to inoculate yourself against pressure accumulation
Understand the wrong and correct ways of dealing with anger.
Comprehend hot buttons and private anger dynamics with people that are furious.
Discuss the nature and scope of anger including psychological and physical indications.
The Five Myths about anger that everyone has to understand
Three invaluable techniques for disarming criticism
Discover some productive ways for “blowing off steam”
Identify methods to support customers seeking anger management services
Learn about helpful and unhelpful ways of dealing with anger
Increase insight into the “fight or flight” reaction that activates anger
Express position or a feeling using I-messages.
Working on the problem
Solving the problem
Understand techniques in controlling anger.
Separate the people from the issue
See differences between objective and subjective language.
To make a disagreement constructive.
Improved treatment strategies for helping clients and patients master their uncontrolled anger.
Gaining Control in anger
Understand the realities of anger
Learn how to enhance home and work life by better managing anger
A better comprehension of why aggression and anger are on the increase
Master strategies for gaining control of fury in all situations
Enriched personal safety in potentially dangerous circumstances
Understand the change, prevent and accept response to fury.
Pulling everything together
Determine the character and scope of fury control services in society.
A fresh ‘toolbox’ of powerful strategies for dealing and calming down
Information about the consequences of anger on our thoughts and bodies
Get a better understanding of the anger cycle that is natural and wrath
Discuss anger management techniques and managing violence
Consider anger management problems for individuals with mental health issues that are special and to diffuse violent outbursts.
Comprehension into what triggers your own anger – and how to control it
Dealing with Angry People
Evaluate a situation where anger is going to be a problem and determine an appropriate path to follow in response to the issue.
Methods to diffuse potentially violent situations
When identifying the problem perceive a solutions
More information on the course outline
Taking Control
We’ll look at some methods to help participants take control of themselves. Our trainer will also build a scenario with the participants and show them how to use the skills of emotional control to improve on their results. The session will help participants control their emotions when facing with other peoples’ anger also. We will discuss with participants how to productively confront a team-mate about negative attitudes and minimise the chance of a negative confrontation. The employees will also identify ways to help other individuals safely manage some of their anger that is expressed or repressed.
What exactly is Anger?
Learn more about how anger can affect your friends, your family, and others around you.? What are the five stages of anger? We discuss these stages with participants. After this part of the session participants will know how anger affects their behaviour, their thoughts, as well as their body.
The customer service agent who can defuse a customer that is angry will not only keep the customer loyal but can make his/her own day less problematic. We are able to make use of the six-step method to break old patterns and replace them with a model for assertive anger.
Behaviour Types
As we work in small groups to discuss manipulative passive, assertive, and aggressive behaviors, participants will learn how to manage and work with these different behaviours. There are skills in this part of the session that is vital for dealing with difficult people.
Communicating Better
Generally people who are angry are people who haven’t developed their communication abilities to the level they’d like, and as a result they feel frustrated and misunderstood. Swearing and bad language can be a result of these frustrations. We show participants how they can change the style of communication for clearer more effective assistance.
Our trainer will highlight a Four-point message, listening skills, questioning skills, and three keys participants may utilize to unlock the greatest in other people.
The Anger Procedure
There are two events which leads to anger, and there are particular coping strategies that we can utilise to lessen the effect of those occasions. Our trainer will assist participants identify strategies and those occasions through private anger logs plus a case study. There are four particular ways anger can impact your thinking and we highlight these to participants in the session.
Managing Anger
Anger is a universal experience. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. There are several special verbal, physical, and mental strategies participants could use to cope when a person starts to get angry. During this session, we discuss these strategies and help employees customise them to find their own way of dealing with anger. We also show staff how to utilise the five-step strategy to break old patterns and replace them with a model for assertive anger. After this part of the session participants are able to understand how anger affects our bodies, our thoughts, as well as our conduct.
Tailor The Training
With anger management you may require a different set of skills or training. Depending on your team needs, we are able to tailor the training and material to suit the mood or group. All styling, delivery and content can be changed to suit your objectives. We create and customise training anywhere in Australia including Adelaide, Canberra, Sydney, Parramatta, Gold Coast, Perth, Brisbane, Darwin, Melbourne. Call us today.
Anger Management: “Understanding Anger” Outline
Lesson 1
Course Overview
- Learning Objectives
- Personal Objectives
Lesson 2
What is Anger?
- About Anger
- How it Affects our Lives
Lesson 3
Costs and Pay-Of
- The Costs of Anger
- What Anger Pay-Offs?
Lesson 4
The Anger Process
- How Pain and Trigger Thoughts Combine
- Understanding Trigger Thoughts
- Manage Anger
Lesson 5
How Does Anger Affect Our Thinking?
- Types of Distorted Thinking
- How to Manage Thought and Behaviour
Lesson 6
Understanding Behavior Types
- Aggressive Behavior
- Manipulative or Passive-Aggressive Behavior
- Passive Behavior
- Assertive Behavior
Lesson 7
Managing Anger
- Coping Strategies
- Relaxation Techniques
Lesson 8
Communication Tips and Tricks
- Asking Good Questions
- How to Listening Well
- Assertive Formula
Lesson 9
Workshop Wrap-Up
- Personal Action Plan
- Recommended Reading List
- Course Evaluation
- General Evaluation
Recognise how anger affects your body, your mind, and your behavior
Individuals may handle anger differently. Some recognise the anger and work to remove the emotion. We go through and illustrate what anger does to your body and mind. How it affects your results. Learning how it affects you is your first step to then breaking it down.
Use the five-step approach to break old patterns and replace them with a model for assertive anger
This session here discusses how our normal behaviour might not be the best response. We demonstrate how assertive anger may be new version and new tool that every participant can learn.
Control their emotions when confronted with other peoples’ anger
When other men and women enter our anger equation, we may feel we’re not in control. We show participants how to take charge of their own emotions as well as how to change others too.
Identify ways to assist other people safely handle some of the repressed or expressed anger
There can be areas here we could discuss with participants since we identify a few more tools to handle repressed or expressed anger.
How pressure may be a contributing factor and the way to spot it
Are there inherent areas to the anger you’re experiencing? We can help participants identify if this is an factor they need to know about.
Manage stress more effectively
Obviously the Anger Management training session wouldn’t be complete if we did not offer some solutions on managing stress.
The criteria within the workplace
What are the standards of conduct in your workplace? Find out more about the criteria that most offices have. We can include your business needs and adapt this for any team.
The best way to become more efficient with the use of specialist communication skills
Lots of individuals get angry even when they discover they are not able to express themselves effectively. This session provides some interactive and enjoyable communication methods to help.
One of the most common reasons why many individuals attend anger management training courses is because they want to overcome their aggressive behaviors and angry feelings. Sometimes, people are unable to handle their negative emotions and physical responses to others until they attend an anger management course. The instructor will help you learn how to deal with your emotions and make better choices as well as understanding what triggers your outbursts. With this help, you can learn how to face your problems instead of hitting out in frustration.
Customised Training Session For Teams (Included No Charge)
Looking for something a little more focused on your team? We offer full customisation options to clients where we can not only change and adapt the presentation but also the content and styling of the manual too! This way we keep the Paramount Training quality as high as possible and deliver you a session based around your team and not a generic outline. Contact us for more details for your next customised session!
In-House Customised training benefits:
- Flexible length – You choose the length of the session
- Highly Effective Team/Industry Specific
- Certificate of Completion (Professional Grade)
- Create a Team Building environment
- Cost effective – Group rate discount
- Printed courseware (No need to download or use an App to read)
Creating Content (Contact us for Quotation)
Not finding what you and your team need? Contact us for a fully unique created workbook just for you! With our team of professional writers and editors, we are able to fully create a manual covering your specific points. All we need is a little guidance and we can have the draft outline to you within a few days.
Instructor Led Online
Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST
We provide this course as an online assisted course. You provide the date and time, we provide the trainer and material. Great for regional business or employees that are at multiple premises. The benefits of booking an online assisted or instructed led training session is you don’t have to wait for a specific date or course to come up. We book in a time available to you. Same course as a workshop but just for you and online instead.
Online Self Paced
Download Certificate of Completion $69 Inc GST
Printed and Posted Certificate of Completion $89 Inc GST
Online self paced training with a pre-recorded trainer. You can pause the couse at any stage. It is self paced and interactive. This option is cost effective and available so you can learn at anytime of the day. Logins are provided straight away and you can choose a Printed Certificate option where we post you a Professional Grade Certificate.
Contact us now for your Self-Paced training session and outlines!
Public Workshop at a Venue
Details:
- Time: 9:00 AM – 4:00 PM
- Small Number of participants per workshop, average 5 people, max 12
- Lunch and refreshments are included
Details:
- Pay on Invoice or by Credit Card
- Professional Grade Certificate of Completion Provided
- Comprehensive courseware and materials
Please scroll Horizontally to see course dates:
| Location | Date 1 | Date 2 | Date 3 |
|---|---|---|---|
| Sydney Level 1, 111 Harrington Street Sydney NSW 2000 | Oct 08 1 day course $495.00 Book Now | Dec 31 1 day course $495.00 Book Now | Apr 10 1 day course $495.00 Book Now |
| Perth Level1 Cloisters, 863 Hay Street Perth WA 600 | Oct 08 1 day course $495.00 Book Now | Dec 31 1 day course $495.00 Book Now | Apr 10 1 day course $495.00 Book Now |
| Brisbane 24/215 Adelaide Street, Brisbane QLD 4000 | Oct 08 1 day course $495.00 Book Now | Dec 31 1 day course $495.00 Book Now | Apr 10 1 day course $495.00 Book Now |
| Melbourne 123 Queen Street, Melbourne VIC 3000 | Oct 09 1 day course $495.00 Book Now | Dec 31 1 day course $495.00 Book Now | Apr 10 1 day course $495.00 Book Now |
| Adelaide 19 Young Street Adelaide SA 5000 | Oct 08 1 day course $495.00 Book Now | Dec 31 1 day course $495.00 Book Now | Apr 10 1 day course $495.00 Book Now |
| Canberra 4 National Circuit Canberra ACT 2600 | Oct 08 1 day course $495.00 Book Now | Dec 31 1 day course $495.00 Book Now | Apr 10 1 day course $495.00 Book Now |
Get Information or Quotation For Your Team
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