Anger Management Training
Anger Management Training for Workplaces
🔥 Anger Management Training for the Workplace
Build Emotional Resilience, Defuse Conflict, and Foster a Calmer Work Environment
Anger is a natural emotion—but when it goes unmanaged in the workplace, the effects can be costly. Whether it’s tension between colleagues, a breakdown in communication, or rising frustration under pressure, unresolved anger can lead to disrupted teams, poor morale, and long-term performance issues.
That’s why our Anger Management Training is specifically designed to help professionals at all levels recognise their emotional patterns, manage difficult situations with control, and respond to conflict with greater confidence and empathy.
Delivered by experienced facilitators, this interactive training offers the tools and techniques needed to create calmer, more collaborative workplace environments—where emotions are acknowledged, respected, and effectively managed.
💼 Why Anger Management Is a Business Essential
In any professional setting, emotional intelligence is just as valuable as technical skill. The ability to respond calmly during a heated discussion, de-escalate tension with clients, or support a colleague through frustration can have a significant impact on team cohesion and business results.
Our Workplace Anger Management Sessions are built to help individuals:
Spot the early warning signs of frustration and stress
Understand their own emotional triggers and responses
Communicate assertively without causing confrontation
Support others dealing with visible or repressed anger
Replace reactive habits with constructive behavioural strategies
This training doesn’t just address surface-level issues—it gives people lifelong tools for managing difficult moments with professionalism and calm.
🧠 What the Course Covers
Based on our proven Understanding Anger Method, this course provides both practical techniques and a deeper emotional framework to help individuals respond thoughtfully rather than react impulsively.
Participants will learn how to:
Recognise how anger affects the mind, body, and behaviour
Use a five-step model to interrupt negative patterns and regain control
Apply professional communication strategies to defuse tension
Understand how stress contributes to frustration in the workplace
Set and maintain respectful boundaries with customers and colleagues
Identify and challenge unhelpful thought patterns or habits
Manage the emotional demands of customer service and team leadership
Reduce workplace conflict and improve overall wellbeing
Every strategy taught is practical, applicable, and tailored to fit a modern workplace environment.
👥 Who Should Attend?
Our Anger Management Training Courses are ideal for:
Team leaders, supervisors, and managers
Customer service and support staff
Employees handling stressful, fast-paced workloads
HR professionals supporting emotional wellbeing
Organisations facing cultural change or workplace tension
Staff dealing with stress, burnout, or interpersonal challenges
Whether you’re looking to improve one individual’s responses or roll out a wider workplace wellbeing initiative, we offer customised training solutions to suit your team’s needs.
🧘 Personal Development, Professional Results
This isn’t simply a workplace seminar—it’s a transformative learning experience that empowers individuals to take greater responsibility for their emotional wellbeing.
Participants leave with practical tools that help them:
Respond thoughtfully in difficult conversations
Avoid unnecessary conflict or escalation
Improve relationships with colleagues and clients
Reduce stress and regulate their emotions under pressure
Set a professional tone of calm, clarity, and respect within their teams
With options to include modules on Assertive Communication, Managing Difficult Conversations, and Workplace Behaviour, this course can be tailored to support broader professional development goals.
Anger Management Outcomes
People can handle anger differently. Some recognise the anger and work to remove it. We go through and illustrate what anger does to your body and mind. How it affects your outcomes. Learning how it affects you is the first step to then breaking it down.
This session here discusses how our natural behaviour may not be the best reaction. We demonstrate how assertive anger can be a new model and new tool that each participant can learn.
When other people enter into our anger equation, we may feel we are no longer in control. We show participants how to take control of their own emotions and also how to change others also.
There may be areas here we can discuss with participants as we identify a few more tools to manage repressed or expressed anger.
Is there an underlying areas to the anger you are experiencing? We can help participants identify if this is an area they need to be aware of.
Of course the Anger Management training session would not be complete if we didn’t provide some solutions on managing stress.
What are the standards of conduct within your workplace? Learn more about the standards that most workplaces have. We can include your own and adapt this for any team training also.
Many people get angry also when they find they are unable to express themselves effectively. This session provides some interactive and fun communication techniques to assist.
Describe the reasons for anger in co-workers and employees, and review a broad array of techniques for addressing those problems.
Explain the mental, social and biological reasons for anger as well as the strategies used by counsellors to handle the underlying causes in an effort to diffuse the build-up of anger in individuals
Understand the myths of anger.
Greater understanding about the relationship between anger and emotional as well as physical health
Comprehend anger dynamics.
Better communication and conflict resolution abilities
Describe how anger problems could be addressed through the use of cognitive behavioural counselling
The difference between healthy and destructive anger
Methods to inoculate yourself against pressure accumulation
Understand the wrong and correct ways of dealing with anger.
Comprehend hot buttons and private anger dynamics with people that are furious.
Discuss the nature and scope of anger including psychological and physical indications.
The Five Myths about anger that everyone has to understand
Three invaluable techniques for disarming criticism
Discover some productive ways for “blowing off steam”
Identify methods to support customers seeking anger management services
Learn about helpful and unhelpful ways of dealing with anger
Increase insight into the “fight or flight” reaction that activates anger
Express position or a feeling using I-messages.
Working on the problem
Solving the problem
Understand techniques in controlling anger.
Separate the people from the issue
See differences between objective and subjective language.
To make a disagreement constructive.
Improved treatment strategies for helping clients and patients master their uncontrolled anger.
Gaining Control in anger
Understand the realities of anger
Learn how to enhance home and work life by better managing anger
A better comprehension of why aggression and anger are on the increase
Master strategies for gaining control of fury in all situations
Enriched personal safety in potentially dangerous circumstances
Understand the change, prevent and accept response to fury.
Pulling everything together
Determine the character and scope of fury control services in society.
A fresh ‘toolbox’ of powerful strategies for dealing and calming down
Information about the consequences of anger on our thoughts and bodies
Get a better understanding of the anger cycle that is natural and wrath
Discuss anger management techniques and managing violence
Consider anger management problems for individuals with mental health issues that are special and to diffuse violent outbursts.
Comprehension into what triggers your own anger – and how to control it
Dealing with Angry People
Evaluate a situation where anger is going to be a problem and determine an appropriate path to follow in response to the issue.
Methods to diffuse potentially violent situations
When identifying the problem perceive a solutions
Taking Control
We’ll look at some methods to help participants take control of themselves. Our trainer will also build a scenario with the participants and show them how to use the skills of emotional control to improve on their results. The session will help participants control their emotions when facing with other peoples’ anger also. We will discuss with participants how to productively confront a team-mate about negative attitudes and minimise the chance of a negative confrontation. The employees will also identify ways to help other individuals safely manage some of their anger that is expressed or repressed.
What exactly is Anger?
Learn more about how anger can affect your friends, your family, and others around you.? What are the five stages of anger? We discuss these stages with participants. After this part of the session participants will know how anger affects their behaviour, their thoughts, as well as their body.
The customer service agent who can defuse a customer that is angry will not only keep the customer loyal but can make his/her own day less problematic. We are able to make use of the six-step method to break old patterns and replace them with a model for assertive anger.
Behaviour Types
As we work in small groups to discuss manipulative passive, assertive, and aggressive behaviours, participants will learn how to manage and work with these different behaviours. There are skills in this part of the session that is vital for dealing with difficult people.
Communicating Better
Generally people who are angry are people who haven’t developed their communication abilities to the level they’d like, and as a result they feel frustrated and misunderstood. Swearing and bad language can be a result of these frustrations. We show participants how they can change the style of communication for clearer more effective assistance.
Our trainer will highlight a Four-point message, listening skills, questioning skills, and three keys participants may use to unlock the greatest in other people.
The Anger Procedure
There are two events which leads to anger, and there are particular coping strategies that we can utilise to lessen the effect of those occasions. Our trainer will assist participants identify strategies and those occasions through private anger logs plus a case study. There are four particular ways anger can impact your thinking and we highlight these to participants in the session.
Managing Anger
Anger is a universal experience. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. There are several special verbal, physical, and mental strategies participants could use to cope when a person starts to get angry. During this session, we discuss these strategies and help employees customise them to find their own way of dealing with anger. We also show staff how to utilise the five-step strategy to break old patterns and replace them with a model for assertive anger. After this part of the session participants are able to understand how anger affects our bodies, our thoughts, as well as our conduct.
Tailored for Your Organisation
At Paramount Training & Development, we understand that every workplace is different. That’s why we offer tailored delivery and content that reflects your team’s challenges, goals, and industry.
Whether you want to support a high-pressure frontline team, upskill managers with better emotional regulation tools, or address rising workplace tension, our facilitators will work with you to design the right approach.
Courses are available across Australia, with delivery options including:
📍 Onsite training
💻 Virtual or hybrid sessions
🧠 Private workshops or group development programs
We work with businesses in Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Parramatta, Gold Coast, Darwin, and beyond.
📞 Ready to Build a More Emotionally Intelligent Workplace?
Unmanaged anger can hold back even the most talented professionals. But with the right support, it can become a powerful catalyst for clarity, calm, and growth.
Let’s equip your team with the tools to manage pressure, communicate respectfully, and create a more positive, resilient workplace culture.
Anger Management: Understanding Anger Outline
Course Overview
Join us this morning session as we dive into introductions and uncover the agenda ahead! You’ll also have an opportunity to share your goals and make the most of this workshop experience.
Topics covered in this course
What is Anger?
As we embark on this journey participants will explore the concept of anger unraveling its essence and examining its impact on their lives.
Costs and Rewards
Next discover the balance, between the costs and benefits of anger in our lives.
The Anger Process
Take a dive into a captivating exploration of the relationship between pain, triggering thoughts and anger in this session. Explore your triggers in depth and master effective techniques for managing fury through an empowering anger log exercise. Get ready to be captivated and empowered on this journey.
How Does Anger Influence Our Thinking?
Moving forward individuals will delve into understanding distortions. Learn strategies to navigate their thought patterns and actions amidst moments of intense anger.
Understanding Behaviour Types
Uncover the mysteries, behind behaviour as we explore the four key personality archetypes in this captivating session. Gain insights that will not soothe your anger but also assist you in navigating the intricacies of interpersonal interactions, with finesse.
Managing Anger
Unveil the secrets to mastering your emotions in this session, where you will learn coping strategies and calming relaxation techniques that empower you to control the beast of anger within.
Communication Tips and Tricks
Explore the art of communication to defuse situations. This session provides knowledge on listening and curious questioning techniques. Embrace the power of communication mastery for enhanced professional interactions.
Workshop Conclusion
After completing the course participants will have the opportunity to address their inquiries and develop a personalised strategy, for success.
Learning Outcomes
- Recognise how anger affects your body, your mind, and your behaviour.
- Use the five-step method to break old patterns and replace them with a model for assertive anger.
- Use an anger log to identify your hot buttons and triggers.
- Control your own emotions when faced with other peoples’ anger.
- Identify ways to help other people safely manage some of their repressed or expressed anger.
- Communicate with others in a constructive, assertive manner.
Customised Training Session For Teams (Included No Charge)
Seeking a tailored experience for your team? We provide comprehensive customisation solutions for our clients, ensuring that not only the presentation but also the content and style of the manual are specifically adapted to your team’s needs. Experience the highest quality training with Paramount Training, designed exclusively for your team. Get in touch to explore the possibilities for your next personalised session!
In-House Customised training benefits:
- Flexible length – You choose the length of the session
- Highly Effective Team/Industry Specific
- Certificate of Completion (Professional Grade)
- Create a Team Building environment
- Cost effective – Group rate discount
- Printed courseware (No need to download or use an App to read)
Creating Content (Contact us for Quotation)
Are you on a quest to find the perfect workbook tailored to your team’s unique needs? Look no further! Our skilled team of writers and editors can craft a masterpiece specifically designed to address your learning objectives. A sprinkle of your guidance and, presto! Your bespoke workbook outline will be ready in just a few days.
Instructor Led 1 on 1 Workshop
Embark on an exciting learning journey tailored just for you! Select your desired course and secure a spot with our highly skilled trainers. Enjoy a personalised 4-6 hour session on a date of your preference without any waiting time. Experience seamless learning through our online platform, Zoom. Don’t miss the chance to level up your knowledge!
1 Hour Instructor Led Session
Elevate your skills and transform your work downtime into a valuable learning experience by joining our expert trainers for an engaging, online session on Zoom. Immerse yourself in an interactive discussion covering a diverse range of modules, courses, or workplace skills, all designed to help you thrive professionally. Embark on an hour-long journey toward self-improvement and enhance your abilities today!
Self Directed Online Course
Dive into an enriching learning experience with our dynamic courses! Packed with engaging videos, interactive activities, and thorough assessments, these self-paced modules offer the flexibility and convenience to master new skills at your own rhythm.
What's Included?
- Reference Material
- Recording For 1 on 1 Available
- Professional Trainers
- Certificate Option Available
- Post Course Email Support
Classroom Booking 1 Hr
Book in a 1hr session with one of our trainers
$110.00 AUD (per session)
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