Generation Gap Training
Generation Gap Training
The workplace is a hub of diverse perspectives, but generational gaps can complicate this environment. Despite their unique historical and cultural differences, it’s important that both the new generation and the old come together to understand each other in order to efficiently accomplish goals while respecting different values. Bridging these generational divides must be done with consideration for everyone involved so as not to sideline any set of beliefs or opinions; ultimately allowing all employees an equal opportunity at productivity. It’s essential that generations work together to bridge gaps, build collaborations, and grow from each other. Through this session we provide a platform for both older and younger individuals to share perspectives, cultivate understanding between one another, and gain the intelligence they need to reach new heights of growth.
At this interactive session, we’ll work to bridge the generational divide by understanding how prejudices can arise and discovering practical ways of communicating between generations. Here, you will learn about the importance of listening and appreciating different points of view across all ages – no matter where you are in life!
Understand the differences. Find the common ground. Lead a more connected team.
Today’s workforce is more diverse than ever—especially when it comes to age. From Traditionalists to Gen Z, organisations are made up of individuals who bring different perspectives, communication styles, and values to the table. And while this mix can create incredible strength, it also brings challenges.
That’s where the Generation Gap Training comes in.
This practical, people-focused workshop helps leaders, managers, and team members understand the differences between generations—and, more importantly, how to use those differences to build stronger teams, improve collaboration, and reduce friction in the workplace.
Why This Training Matters
You’ve probably seen it before: younger employees frustrated by outdated processes, seasoned staff struggling to adapt to fast-changing tools, or teams where misunderstandings seem to pop up out of nowhere.
These aren’t just personality clashes—they’re often signs of a generation gap.
By recognising the values and expectations that shape each generation, your team can move from confusion to cooperation, and from conflict to collaboration.
This training offers real tools to do just that—grounded in research, guided by reflection, and built for real-world workplaces.
What to Expect
We’ll kick off the day with a chance to get to know each other and share what we want to get out of the session. Then we’ll walk through the dynamics of today’s multigenerational workforce—from how each group came to be, to what they value, how they work, and how they prefer to communicate.
This isn’t just about understanding others—it’s also about recognising your own generational lens and how it shows up in your leadership or communication style.
Topics Covered
📜 The History Behind the Generation Gap
We’ll explore what defines a generation and how world events, technology, and cultural shifts have shaped the expectations and values of each age group.
🧬 Who’s in the Workplace?
Meet the five generations you’re most likely working alongside today:
Traditionalists (born before 1946)
Baby Boomers (1946–1964)
Generation X (1965–1980)
Millennials / Generation Y (1981–1996)
Generation Z (1997–2012)
Understand what motivates each group, how they like to communicate, and what they often bring to the table.
🤝 Understanding the Differences
We’ll break down the core differences between generations—attitudes toward authority, technology, work-life balance, and more. You’ll learn how to bridge those differences rather than letting them divide your team.
🧩 Finding Common Ground
In this session, we focus on what connects us. Learn how to:
Adjust your communication style for better impact
Share knowledge across age groups
Encourage cross-generational collaboration through affinity groups and mentoring
🔥 Managing Intergenerational Conflict
It’s natural for tensions to arise—but they don’t have to escalate. This workshop segment focuses on tools to reduce misunderstandings, defuse assumptions, and mediate conflict with empathy and skill.
Wrapping Up the Day
We’ll close the session with space for open discussion and personal reflection. Participants will be supported in creating an action plan tailored to their team’s needs and their own leadership goals—so they leave ready to apply what they’ve learned.
Who This Training Is For
This course is ideal for:
Team leaders and managers
HR professionals and workplace trainers
Cross-functional teams
Anyone working in a multigenerational environment
If you lead or work in a team that spans across age groups, this training will help you reduce friction, improve collaboration, and bring out the best in everyone.
Learning Outcomes
By the end of the session, participants will:
✔️ Understand the defining traits and values of each workplace generation
✔️ Recognise how generational dynamics affect communication, decision-making, and collaboration
✔️ Identify personal biases and generational blind spots
✔️ Develop strategies for reducing conflict and building rapport
✔️ Learn how to turn generational differences into an advantage
✔️ Build a more inclusive and respectful team culture
Additional Objectives:
Our trainers develop the Generation Gap program by discussing the need for different generations to be in the workplace and how they benefit each other. We also discuss some of the areas where communication and understanding may fail, and also how values can change our motives and actions.
When speaking with different cultures, or different generations, we need to apply our own communication skills differently to connect. Learning more about how to adapt our communication to help others understand our message will assist with a clearer more effective communication effort.
There are a range of organisational strategies that will help workplaces overcome the generation gap issue. Our trainer discusses this area with participants so they are able to learn from real examples.
Many workplaces will realise the importance of having a diverse workforce. This part of the session assists all to understand how an organisation will look the generation gap when hiring staff.
Tailor To Suit Your Team
We are pleased to offer a training experience tailored to your specific needs and goals. With samples available and ten locations nationwide, our highly experienced team is ready to serve you with an exquisite package that will meet all of your objectives. For extra support during the process please don’t hesitate in contact us.
Generational differences don’t need to divide us—they can strengthen us. With a little understanding, open communication, and the right tools, your team can turn the generation gap into a growth opportunity.
📍Book your Generation Gap Training today.
Because when generations work together, everyone wins.
Generation Gap Training Outline
Course Overview
We’ll kick off the workshop by getting to know one another and setting a productive tone for the day. We will then review our planned activities, giving students an opportunity to articulate their own personal objectives as part of this exciting learning experience!
Topics covered in this course
History
This session will discuss the following topics as they relate to the generation gap in the workplace:
- What generations exist in the workplace
- What defines a generation
- What affect will this have on the workplace
What Generations Exist in the Workplace
In this session, participants will discover the distinctive generations that make up today’s dynamic and ever-evolving workplace. Get to know the history, characteristics and working styles of each one – all essential information for managing an eclectic workplace!
Differences Between
Understand the complexities between generations. In this session, participants can gain insights into age differences and how best to bridge them for optimal communication.
Finding Common Ground
In this session, participants will learn the following:
- Adopting a communication style
- Creating an affinity group
- Sharing knowledge
Conflict Management
This workshop aims to arm participants with the tools they need for successful intergenerational conflict management and mediation, providing them a better understanding of how to reduce or even avoid future confrontation.
Workshop Wrap-Up
As the day draws to a close, participants will have an opportunity for reflection and dialogue; exploring what questions they need answered in order to draw up their own tailored action plan.
Learning Outcomes
- Understand the history behind generation gaps
- Know who Traditionalists are
- Know who Baby Boomers are
- Know who Generation Xs are
- Know who Generation Ys are
- Know who Generation Zs are
- Understand the differences between each generation
- Find common ground among the generations
- Understand conflict management
- Leverage the benefits of generation gaps at work
Customised Training Session For Teams (Included No Charge)
Boost the impact of your next training session with customised content tailored to match your team’s needs. By having relevant images, questions as well as objectives, you can ensure that all participants understand not only what is expected from them but why it’s important for their and the business’ success – rather than opting for a generic workbook common among other companies. Learn more about how our experienced team can help create an effective yet unique learning experience at your organisation!
In-House Customised training benefits:
- Flexible length – You choose the length of the session
- Highly Effective Team/Industry Specific
- Certificate of Completion (Professional Grade)
- Create a Team Building environment
- Cost effective – Group rate discount
- Printed courseware (No need to download or use an App to read)
Creating Content (Contact us for Quotation)
Our team of experts is ready to get you started on your customised workbook. From researchers, content writers and designers – our resources are here for the taking! If there’s something we don’t have in store already, no problem; Our creatives will create it from scratch just for your project’s needs. And once done, feel free to keep this piece as a re-usable asset – so you’re good with future demands too! To find out more about what services and courseware creation options are available — contact us now for prices & details.
Instructor Led 1 on 1 Workshop
Our expert trainers are ready to help you reach your goals with a personalised course tailored just for you. No need to wait around – book in the date of your choice and join us online via Zoom for up 4-6 hours of focused training!
1 Hour Instructor Led Session
Our expert trainers are ready to upskill you with the latest in professional development. Whether it’s a module, course or workplace skill – gain the competitive advantage from one of our interactive sessions conducted securely online via Zoom! Invest just 1 hour in your career and propel yourself forward.
Self Directed Online Course
Our tailored courses equip you with the necessary knowledge and skills, allowing you to work through them at your own pace. Every course includes multiple activities, assessments and learning videos for an immersive experience that leads to lasting understanding of material.
What's Included?
- Reference Material
- Recording For 1 on 1 Available
- Professional Trainers
- Certificate Option Available
- Post Course Email Support
Classroom Booking 1 Hr
Book in a 1hr session with one of our trainers
$110.00 AUD (per session)
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