Generation Gap Training

Ideally, the workplace is one which caters to various perspectives, ideas, beliefs and ideologies. Employees often reach out to one another to make various ends and gaps meet. However, there is another kind of gap which may be harder to bridge than sexuality, religion or citizenship, and this is one of generation. Generations, both old and new, offer various perspectives based on their historical and cultural backgrounds. However, disagreements can arise as the newer generation might think that older ideas are obsolete and the older generation might think that these new ideas are too foreign or eccentric. Consequently, both generations have to figure out how to get rid of their differences and prejudices and tap into each other for inspiration, wisdom and experiences. Our training session caters to this exact purpose.

Here, employees will figure out some of the reasons why prejudices even arise between both generations and how to communicate between generations more effectively and efficiently. Whether you are young, in your mid-life or later years, this training session will help you learn about the value of exploring perspectives throughout generations.

Sample Objectives:

Develop understanding of where the generation gap issue surfaces, and the impact it has on the modern workforce

Our trainers develop the Generation Gap program by discussing the need for different generations to be in the workplace and how they benefit each other. We also discuss some of the areas where communication and understanding may fail, and also how values can change our motives and actions.

Understand and apply language that is specific to each generation currently in the workplace

When speaking with different cultures, or different generations, we need to apply our own communication skills differently to connect. Learning more about how to adapt our communication to help others understand our message will assist with a clearer more effective communication effort.

Explore Organization Strategies that Overcome Gap Issues

There are a range of organizational strategies that will help workplaces overcome the generation gap issue. Our trainer discusses this area with participants so they are able to learn from real examples.

Evaluate the Need and Effectiveness of Recruiting, Retention and Succession Plans in Context of the Generation Gap

Many workplaces will realize the importance of having a diverse workforce. This part of the session assists all to understand how an organisation will look the generation gap when hiring staff.

Tailor To Suit Your Team

You may also customise this session to cater to your various needs.  We can provide you samples of this session and work to bring you a training package that will suit your main objectives and goals. If you need further assistance, please let us know. We hold training sessions in Gold Coast, Parramatta, Darwin, Adelaide, Sydney, Canberra, Melbourne, Perth and Brisbane.

Generation Gap Training Outline

Lesson One

Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Lesson Two


  • What Generations Exist in the Workplace
  • What Defines a Generation?
  • What This Way in Our Workplace?

Lesson Three


  • Their Background
  • Their Characters
  • Their Working Style

Lesson Four

Baby Boomers

  • Their Background
  • Their Characters
  • Their Working Style

Lesson Five

Generation X”s

  • Their Background
  • Their Characters
  • Their Working Style

Lesson Six

Generation Y”s (Millennial)

  • Their Background
  • Their Characters
  • Their Working Style

Lesson Seven

Differentiations Between Generations

  • Background
  • Attitude
  • Working Style
  • Life Experience

Lesson Eight

Finding Common Ground

  • Adopting A Communication Style
  • Creating an Affinity Group
  • Sharing Knowledge

Lesson Nine

Conflict Management (I)

  • Younger Bosses Managing Older Workers
  • Avoid Turnover with a Retention Plan
  • Breaking Down the Stereotypes

Lesson Ten

Conflict Management (II)

  • Embrace the Hot Zone
  • Treat Each Other As A Peer
  • Produce a Succession Plan

Lesson Eleven

The Power of 4

  • Benefits of Generation Gaps
  • How to Learn From Each Other
  • Embracing the Unfamiliar

Lesson Twelve

Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
Additional Modules and Sample Sections

Develop understanding of where the generation gap issue surfaces, and the impact it has on the modern workforce

The generation gap can be a very complex issue in the workplace and various other problems may arise from this if it is not managed carefully. For starters, the differences in preferences might interfere with a team’s desire to work with each other as teammates may criticise each other with the way they dress up, for example. There may also be significant differences in values and therefore ideologies they grew up in. Lastly, there may even be differences in how these generations approach modern technology. However, for all of these separate differences, there are serious benefits in bridging these gaps. On the one hand, younger people may find it extremely helpful to ask older people for advice, as the latter have obviously lots to tell about their experiences in life. On the other hand, older people may find it easier to adapt as they are introduced to newer ideas, technologies and concepts. In fact, the list only starts here. For this training session, you will learn how to promote effective understanding and communication between generations, ensuring a fruitful work experience.

Understand and apply language that is specific to each generation currently in the workplace

The first step to creating a workplace that is capable of bridging the generation gap is to facilitate communication between these generations. By this, we mean understanding each other’s “language” so to speak. As individual people live out their place in history, people often find themselves using terms which only their specific generations and cultures understand at a great degree. These messages can cover everything from food, drinks, modes of transportation, products, tools and more importantly, the workplace. These differences in terms can affect not only how we conduct meetings and how ideas are understood, but what to say to each other, as various terms can lead to confusion or worse, a violent tussle. In other words, being able to understand these various terms will allow you to not only communicate between various generations, but still retain that efficiency and even strengthen yourselves as members of both your company and community. To that end, you will learn various terms and other modes of communication that can help you bridge gaps and work seamlessly.

Explore Organization Strategies that Overcome Gap Issues

Another way to help bridge the generation gap is through organisation and delegation. Each of these generations have different strengths and weaknesses which make them suitable for several kinds of tasks and ineffective or lacking at others. For example, older people might be able to tap into their historical knowledge to find pitfalls which might affect their team’s current plans, younger people might be faster on a keyboard and able to produce more content at a much quicker pace for the company and so on. Learning how to organise people according to their generational skills and looking at everything from a “bird’s eye view” so to speak will not only allow you to conquer the generation problem but even promote a further sense of unity. In that regard, we will provide real life examples of different generational problems and various organisational strategies which can help overcome these problems. Students will even be allowed to try and bridge these examples for themselves through fun-filled and stimulating activities.

Evaluate the Need and Effectiveness of Recruiting, Retention and Succession Plans in Context of the Generation Gap

It’s true that the differences between generations can make recruiting, retention and succession very difficult. If handled poorly, companies may find themselves hiring short-term employees. They may also find it difficult to retain even the most loyal and senior of these employees. Lastly, company culture might work against various generations especially if it is resistant to change. On the other hand, if companies are able to exploit the advantages associated with these 5 generations, not only will they be able to keep every employee happy, they can increase their profits and keep themselves afloat for literally hundreds of years. In other words, how these matters are handled can mean the difference between a vibrant, enduring company and being one step closer to filing for bankruptcy. This training session will help employees by teaching them how workplaces deal with the generation gap and holding discussions on how they themselves can help on the matter.

Generation Gap Training Summary

The generation gap is often tricky and difficult to solve within the workplace. Even worse, there are currently 5 of these generations that exist within the present time. As such, established companies often have to find innovative ways to not only deal with the problem of succession caused by the retirement of Baby Boomers, but an ever-changing world. This training course is designed to help employers and employees adapt to each generation by exploring the history and reality of the generation gap. It also discusses the relevant philosophical ramifications of our actions. Should we only focus on the merit of employees and simply produce a culture that ignores generations? Do businesses adapt the same way people do throughout reality? These and many other questions will be answered once you book in.

Customised Training Session For Teams (Included No Charge)

Customised content impacts your employees more. By Having relevant images, questions, content and also objectives, your team are able to understand the reason for your training and learn more effectively. Customising your content, your way, means that you get the workbook that you want for the session and not a generic workbook that has been used for other companies. Learn more about having our team customise your next training session to make it more effective.

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

Create your very own workbook with the help of our team. We have a team of researchers, designers and content writers who are here to assist you with your content and training package. If for some reason we don’t have your content or modules in our exisiting library, we can create content to suit. We can even build you a full workbook that you can keep and reuse. Learn more about the courseware and content creation service we provide today. Contact us for prices and for further details.

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

Online assisted is really the way to go if you are unable to attend a workshop or can’t organise team training. We conduct the same session, going through the same material and teach the same techniques with the only difference being it is conducted via online video feed. With another optional extra of having a certificate posted to you upon completion, this is a great alternative session.

Online Self Paced

Download Certificate of Completion $69 Inc GST
Printed and Posted Certificate of Completion $89 Inc GST

The self-paced training option offers the sort of training a lot of us have been sorely needing throughout our lives: no homework, no pressure, no time constraints. You can even have a Professional Grade Certificate printed using the Printed Certificate Option. Book in your online self paced training today and experience the Paramount difference.

Get Information or Quotation For Your Team

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