About this Course

Advanced Interpersonal Skills: Communication Training

Advanced Interpersonal Communication training sessions can be tailored to suit your specific requirements.

This Advanced Interpersonal Skills Session is designed to help your team members, management and all staff communicate effectively with respect, build rapport, interact professionally and control their emotions for better business relations.

Advanced Interpersonal Commnications are a requirement today to work closely as teams and with other people. This session is designed to carefully address any areas of concern and help individuals increase their awareness of their interpersonal skills, including any unintended communications they may be making. This session provides a greater understanding of non-spoken communication, and allows a much improved level of interpersonal communications to be implemented in the company, improving management to staff and interdepartmental relationships, which also leads to greater productivity, happier staff, and a much higher standard of customer service provision.

It is extremely important that employees know how to effectively communicate with each other. Any negative communication received by a coworker can negatively impact the overall productivity of the team. In addition, if a business owner is having difficulty achieving an effective level of communication in their workplace, they should consider hiring a communication coach. Our Communication coaches are trained to provide businesses with the tools necessary to improve interpersonal skills. Our role is to help employees understand their own communication styles and how these communication styles can help them reach their own personal and professional goals.

One of the best ways to train your team mates and develop interpersonal skills is to have a formal training program. The trainer can then instruct individuals on a step-by-step program. When a business chooses to work with an outside trainer, they will receive the best professional training available. Have this training tailored to suit your team in Melbourne, Canberra, Parramatta, Perth, Sydney, Adelaide, Brisbane, Gold Coast, Darwin plus anywhere across Australia.

Interpersonal Skills Training Outcomes

How to control your emotion

Being in control of your emotion is a benefit to you and your workplace. Learn how to be able to change your mood, attitude and perception at the drop of a hat.

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How to use questioning techniques

Questioning techniques will assist you in both control and information gathering. Learn how to quickly change a subject, motivate others and communicate more effectively using communication techniques.

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How to build rapport by mirroring

Rapport is about similarities and connections. We show participants how to connect with others more with simple and effective mirroring techniques.

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Body Language signals: How to read effectively and use

Reading body language will come in use throughout your life. We develop this area and discuss how participants can take advantage of this form of communication.

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How respect is shown within your business

What is respect? How is it shown? Is it earned or built? We discuss respect and provide information on how to show it actively.

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Creating a Positive Mindset

A positive mindset will move mountains. Everything will seem easier and you will feel empowerment with a positive outlook. Learn how to create the mindset for optimum performance and feel great when you need.

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Behavioral Tools and Techniques

More behavioral tools for the participants here as we develop some techniques to improve on existing behavior.

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Social Categories and Personalities

learn about the four social categories and how to improve on your social category if you feel you need. We also discuss personalities and provide insight into why you do many of the things you do. This section also teaches you about others and their needs around you in the workplace.

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Plus much more

We have a large range of modules and content. Please contact us if you have specific objectives for your team. Our editing team can create something suitable for you.

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More information on the course outline

During this training will teach participants:

-What conflict is and the way that it is able to escalate
– The five most common conflict resolution styles
– How to raise favorable information flow through nonverbal and verbal communication
– Some effective techniques for intervention
– How to strengthen staff morale and trust
– How to be more confident of their ability to handle conflict

Defining Conflict

In this session, participants will be given an opportunity to explore some assumptions about conflict, also touch on the positives and negatives of conflict.

Kinds of Conflict

This session will cover three major kinds of conflict: internal, interpersonal, and group. We’ll also look at open conflict vs. concealed conflict.

Spontaneous and Impulsiveness

People who are impulsive are more likely to jump the gun and revert to shouting and arguing when under stress, then regretting their choice of words and actions. This session investigates action that is reflective and impulsive.

Johari Windows

The Johari Window is a way of looking at our self-awareness and our ability to inquire comments of others. We will examine the Johari Window in detail through case studies and examples.

Phases of Conflict

In this session, we’ll look at some possible consequences of conflict and two models of the conflict process, and strategies for coping with this.

Win as Much as You Can

This fast, fun exercise gives participants a break and helps them learn about conflict results.

Conflict Resolution Style Questionnaire

Participants will independently complete a questionnaire to help them identify their style of conflict resolution. Then, they are going to work in little groups to further examine their style.

The Function of Communication in Conflict Resolution

Active listening, paraphrasing, questioning, and body language are only a few of the tools that we can use to resolve conflict. We’ll look at all these theories in detail through lectures and role plays.

Seven Steps to Ironing Things Out

There are seven simple things which you can do to start resolving conflict. We’ll explore each approach briefly in this small session.

The Clash/Chance Test

Using a role play, this session will give participants some questions that can really help them identify the advantages of a battle.

Conflict and Its Particular Resolution

This session will look at a couple of procedures that we can use to recognize and resolve conflict.

Facilitating Conflict

Facilitation abilities have become a basis of many leadership models. This session will look at facilitation and how it could be applied to conflict. Participants will practice facilitation skills in a role play.

Setting Norms

Standards are a set of rules that a group agrees to act by. Establishing norms during a conflict situation can help members stay focused on the trouble, and calm, rational.

Making an Intervention

Leaders often find themselves in a situation where they must intervene to help a group resolve conflict. This session will explore a few methods to intervene efficiently.

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Tailored Training

Training sessions can be structured for Teams, Management Staff, Customer Service Representatives, indeed all staff can benefit from this session. By training and education of staff at all levels, your Company standards, Customer Service standards, and productivity of your company will increase!
For more information on this training session and a free custom outline please call 1300 810 725 or contact us here.

Outline

Advanced Interpersonal Skills: Communication Outline

How to control your emotion

Being in charge of your own emotion is a benefit to you and your office. Learn the way to have the ability to change your mood, attitude and perception in the drop of a hat.

How to use questioning techniques

Questioning techniques will aid you in both control and data gathering. Find out how to quickly change a topic, inspire others and communicate more efficiently using communication methods.

How to build rapport by mirroring

Rapport is about connections and similarities. We show participants how to connect with others with easy and effective mirroring methods.

Body Language signs: How to read efficiently and use

Reading body language will arrive in use throughout your lifetime. We develop this area and discuss how participants can benefit from this kind of communication.

How respect is revealed in your business

What’s respect? How can it be shown? Can it be earned or built? We discuss respect and supply information to show the best way best to increase its effectiveness.

Developing a Positive Mindset

A positive mindset will move mountains. Everything will seem easier. Find out how to make the mindset for optimal performance and feel great once you require it.

Behavioral Tools and Techniques

More behavioral tools for the participants as we develop some strategies to improve existing behaviour.

Social Categories and Personalities

Find out about the four social classes and how to improve in your social situations. In addition, we discuss personalities and offer insight into why you do lots of the things you do. This section also teaches you about their needs around you at the office.

Inhouse/Customised

Customised Training Session For Teams (Included No Charge)

We offer full customisation options to clients requesting team training free of charge. Put our team of workbook editors to work and have them customise the workbook and courseware to suit your needs. We believe no two businesses are the same and this is why we also believe that no 2 workbooks should ever be exactly the same. Book in your team training and have it customised to your needs today!

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

Want to run a course for your team but nothing quite suits your needs? This is where our creation service comes in. With a dedicated team of enthusiastic writers and editors, we can custom develop a unique outline that suits your needs and create the manual from scratch to your specifications. Contact us now for a quote!

Public Courses

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

We can provide instructor led training sessions online. Simply book below with our staff and we’ll gladly take care of the rest. Coordinate with others to conduct online group sessions to increase effectiveness and work in concert with other learners from across different timezones and territories. Rest assured that apart from possible issues that may arise from the local connection, these sessions are conducted to the same standards that Paramount’s work is known for.

Book Now

Online Self Paced

Download Certificate of Completion $69 Inc GST
Printed and Posted Certificate of Completion $89 Inc GST

This material is accessible online, on the go, anywhere in the world. Learn at your pace and pause your progress whenever you wish. Interact with our content. With a huge learning resource full of videos, content sections and questions areas, it is full training in a small package! You can opt in also for a certificate (extra fee) to help show you have completed the training Course. Develop your skills and learn new ones today with our online self paced learning. Experience the difference!

Book Now

Public Workshop at a Venue

Details:

  • Time: 9:00 AM – 4:00 PM
  • Small Number of participants per workshop, average 5 people, max 12
  • Lunch and refreshments are included

Details:

  • Pay on Invoice or by Credit Card
  • Professional Grade Certificate of Completion Provided
  • Comprehensive courseware and materials

Please scroll Horizontally to see course dates:

LocationDate 1Date 2Date 3
Sydney
Level 1, 111 Harrington Street Sydney NSW 2000 		Oct 10
1 day course
$495.00
Book Now		Jan 09
1 day course
$495.00
Book Now		Apr 12
1 day course
$495.00
Book Now
Perth
Level1 Cloisters, 863 Hay Street Perth WA 600		Oct 10
1 day course
$495.00
Book Now		Jan 09
1 day course
$495.00
Book Now		Apr 12
1 day course
$495.00
Book Now
Brisbane
24/215 Adelaide Street, Brisbane QLD 4000		Oct 10
1 day course
$495.00
Book Now		Jan 09
1 day course
$495.00
Book Now		Apr 12
1 day course
$495.00
Book Now
Melbourne
123 Queen Street, Melbourne VIC 3000 		Oct 11
1 day course
$495.00
Book Now		Jan 09
1 day course
$495.00
Book Now		Apr 12
1 day course
$495.00
Book Now
Adelaide
19 Young Street Adelaide SA 5000		Oct 10
1 day course
$495.00
Book Now		Jan 09
1 day course
$495.00
Book Now		Apr 12
1 day course
$495.00
Book Now
Canberra
4 National Circuit Canberra ACT 2600		Oct 10
1 day course
$495.00
Book Now		Jan 09
1 day course
$495.00
Book Now		Apr 12
1 day course
$495.00
Book Now

Get Information or Quotation For Your Team

Request Information Here

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