Conflict Resolution Training

Many people view conflict as something to be avoided. Conflict is an essential part of personal growth and development. For example, think back to when you were choosing a your different study courses at School/University or trying to choose between two jobs. Conflict can become a problem when people involved are unable to work together. This type of conflict can lead to negative energy and hurt feelings. Participants will learn the skills and tools necessary to resolve conflict effectively and achieve a win-win result.

Conflict is a part of everyday life. It is everywhere: in our homes, at work, in our families, and in every establishment or organisation. This is what makes it so special. Conflict Resolution is also an integral part of working well in a team. Learning new skills and techniques, as well as knowledge about how to deal with difficult situations. This course will be a valuable tool to help any workplace surpass current standards. Anyone who wants to learn the art and skill of conflict resolution is a good candidate for this session.

Who is this Conflict Training For?

Anyone in the organisation, from the frontline staff to the managers, will be able to benefit from an expanded knowledge and understanding of conflict management. As a result, participants will be able to make a more effective contribution to helping everyone get along in the workplace. This session can be either focused for internal conflicts or for external conflict.

How This Training Will Help

In life, conflict is inevitable. The same applies to work. No matter how large or small the organisation, conflicts and disputes will always occur. This is why having the knowledge and the skills necessary to quell conflicts in the workplace before they do irreparable damage is vital. This course will demonstrate the importance to detect and tackle the issue in the most effective and professional way possible by using the various techniques and strategies that will be provided by professional facilitators.

How your team handles and resolves conflicts will depend on their knowledge of conflict management techniques and can either have a positive or a detrimental effect on your organisation. Conflict can impact the image and reputation of your company. This training will help your team be more professional when under pressure or stressed.

Suggested Outcomes For Conflict Resolution

What conflict is and how it can escalate.

We define conflict at the beginning so employees how conflict is a normal part of life, and help them build more confidence around the understanding of conflict. We also show how conflict can escalate quickly without appropriate action.

The types of conflict and stages of conflict.

Learning more about the actual stages of conflict and the different types that participants will come across will help build even more confidence when the real world issues occur at the workplace. We use real world examples and make this applicable to the employees in the class.

The five most common conflict resolution styles and when to use them.

What are the five most common conflict resolution styles that you can use when approached with conflict? This session here provides some actionable skills to help in resolving conflict.

How to increase positive information flow through non-verbal and verbal communication skills

Many conflicts within the workplace are due to miscommunication. This session is loaded with many super communication skills to help employees feel at ease when dealing with difficult conversations or emotional situations.

Effective techniques for intervention strategies.

When should you intervene? We provide some examples of situations where staff will need to intervene. In a safe environment we provide real situations that could happen to prepare the team to be ready in the real world. This session will provide proven strategies to be able to take control of conflict in a professional manner.

Ways to manage conflicts to enhance productivity and performance.

We provide some added professional skills in this session to take your employees from basic conflict resolution to advanced. With this session you will see a result in increased performance and confidence in conflicting situations.

More outcomes available

What Topics Are Covered?

Definition of conflict and conflict types
Spontaneous, reflective action
The Johari window
Conflict stages
Conflict resolution style questionnaire
Communication is key to conflict resolution. This includes information about active listening, paraphrasing and asking questions as well as body language.
The conflict/opportunity testing
How to resolve conflict
Helping others in conflict

Summary of Conflict Resolution Training

In the above session, the knowledge, skills, and techniques necessary to resolve conflicts in the workplace in a quick and effective manner before they become an actual threat to the organisation will be provided. Here you and your team will be able to gain new skills and learn new methods that will enable you to take control of otherwise difficult situations and help your organisation grow as a result. The natural byproducts of this specialised training will include your team feeling more empowered, less stressed, and more confident and able to approach conflicts and disputes in the workplace. The end result this course is a team that will have the ability to resolve conflict almost as soon as it starts and be able to focus on propelling the organisation forward and to greater heights instead of squabbling over smaller, less important issues. This session can be tailored to suit your team.

Offering professional training in Melbourne, Parramatta, Gold Coast, Brisbane, Sydney, Adelaide, Canberra, Perth, Darwin plus more.

Conflict Resolution Outline

Introduction to the Course

To kick off the day we will start by getting to know the participants and discussing the agenda for the workshop. Students will also have a chance to express their learning goals.

Topics covered in this course

Understanding Conflict

During this part of the training participants will delve into our assumptions about conflict. Explore both its negative aspects.

Different Categories of Conflict

This session will cover three types of conflict; conflicts that arise within individuals conflicts between individuals and conflicts within groups.

Open Conflict vs. Hidden Conflict

Next we will examine conflict that’s easily noticeable as well as conflict that may not be immediately apparent or hidden from view.

Spontaneous and Thoughtful Actions

In this session participants will analyse both reactions. Deliberate responses through a concise lecture.

Exploring the Johari Window

The Johari Window offers insights into our self awareness and our capacity to seek feedback from others. Participants will engage in exercises and case studies to grasp this concept better.

Stages in Resolving Conflict

In this session participants will explore two models that outline the stages of conflict resolution. We’ll also discuss outcomes of conflicts and strategies for managing them.

Achieving Win Win Solutions

Finally, this part of the session, participants will get the chance to put their knowledge into practice by analysing a real life case study.

Conflict Resolution Style Questionnaire

Each participant will individually complete the Conflict Resolution Style Questionnaire, which will help them determine their approach, to resolving conflicts. They will then collaborate in groups to explore and delve deeper into their conflict resolution styles.

The Role of Communication in Conflict Resolution

In the session we will focused on the Role of Communication in Conflict Resolution participants will have the opportunity to examine the communication chain and discuss barriers that can hinder communication. Furthermore they will gain insights into the concept of intent.

Active Listening Skills

Moving forward participants will develop listening skills through an Active Listening Skills session.

Paraphrasing Skills

The Paraphrasing Skills session aims to equip participants with techniques for paraphrasing. Participants will have opportunity to learn and practice these skills during this session.

Powerful Questions

Participants can look forward to engaging in a Questions session where they will receive a set of questions along with proven techniques aimed at enhancing their conflict resolution abilities.

Body Language

Exploring how body language plays a role in resolving conflicts is at the heart of the Body Language session. Participants will uncover how nonverbal cues can positively contribute towards conflict resolution.

Pre-Assignment Review

Prior to attending this program participants were asked to complete a benchmark survey assessing their effectiveness, in managing conflicts. During the Pre Assignment Review session attendees will revisit their survey responses.

The Conflict/Opportunity Test

Including role playing scenarios The Conflict/Opportunity Test presents participants, with thought provoking questions that aim to help them recognise the outcomes that can arise from conflicts.

Conflict and Its Resolution

Lastly the session called “Conflict and Its Resolution” examines processes. Provides participants insights into effectively identifying and addressing conflicts.

Assisting Others, in Conflict Resolution

Facilitation skills are now considered crucial in leadership approaches. In this session participants will explore how facilitation, coaching and group norms can be used to address conflicts. Moreover participants will have the opportunity to practice these skills through engaging in role play activities.

Workshop Summary

Towards the end of the course participants will have an opportunity to seek clarification using question and answer and creating action plan.

Learning Outcomes

Customised Training Session For Teams (Included No Charge)

Customised content is better content. Your employees will enjoy a better course with more fitting examples and case studies relevant to your team. While many training organisations charge for customised content, we offer it for free. The reason for this is we want to be a better match for training and rather than retrain, we want the initial training session to have better retention. Customised training does just that. Contact us today for more details on how we can customise a training session for you.

In-House Customised training benefits:

Creating Content (Contact us for Quotation)

Creating your very own courseware may be a better choice again as this will help you build exactly the modules and content to cover your needs and objectives perfectly. We have a group of people dedicated to creating courseware material and you can become the very new owner of your own training material. Contact us for more details on how we can create a manual to suit your team and build content for modules that you need instead of a generic focus. We are here to help.

Instructor Led 1 on 1 Workshop

Choose your course and book in with one of our expert trainers. 4-6 hrs on a date specific to you. No need to wait for a date. Conducted online with Zoom. Duration 4-6hrs

1 Hour Instructor Led Session

Meet with one of our expert trainers and discuss any module, course or workplace skill. Great to upskill and for downtime at work. Conducted online with Zoom. Duration 1 hr.

Self Directed Online Course

These courses are prerecorded with multiple activities, assessments and learning videos. Can be completed at your own pace.

What's Included?

Add Certificate

Classroom Booking 1 Hr

Book in a 1hr session with one of our trainers

$110.00 AUD (per session)

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Conflict Resolution Training