About this Course

Critical Elements of Customer Service

What are Critical Elements of Customer Service? Have you ever wondered why many organisations fail when it comes to providing even the basic customer service they should? If you have a team who need to provide a standard in Customer Service then this session is perfect. We not only provide techniques and skills within this session, we are also able to provide additional information on the standard you require for the team. This Customer Service Session named “Critical Elements” is a great session to learn about the critical requirements to provide customer service setting a standard to follow.

Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organisational goals to strive for? If you responded yes to any of the above questions, this training session will be of benefit to you. As we develop the material in this interactive session we provide guidance throughout on your specific industry and business needs.

This session can be customised to suit. We are also available to add modules from any of our training sessions which will then benefit you in creating a unique training session. Would you like to know more about Paramount Training & Development’s Guarantee? We provide the IMPACT system which enables you to know exactly what type of training to expect.

Contact us today for any training requirements or needs. Our team are available to help and can provide sample material for you to view. We also can put together a full workbook for you to view the content before conducting the training. So you know what to expect and to guarantee you are 100% satisfied. Customised training for companies and workshops in Gold Coast, Sydney, Brisbane, Melbourne, Darwin, Perth, Parramatta, Canberra, Adelaide and Parramatta. Australia Wide.

Outline

Critical Elements of Customer Service Outline

Recognize that service delivery is an individual response value

In this section we provide real examples to participants about individuals responses within customer service. We bring out the points of individual responsibility within their team or organisation. Our trainers will assist with helping participants understand their importance and role.

Understand how an individual’s behaviour impacts the behaviour of others

We develop the above point more by discussing how behaviour can impact reactions and also become contagious within the workplace. Learning how to improve behaviour will assist the team to be more positive and engaging in customer service.

Develop more confidence and skill as a problem-solver

We provide some personal skills to the participant to help them actively solve issues when they are presented. Becoming adaptable is important in a customer service role. We demonstrate how to become resourceful also.

Communicate more assertively and effectively

Assertive communication is key to an effective message. Our trainer will provide insight into increasing assertiveness and becoming super communicators.

Make customer service a team approach

This session we discuss the overall customer service that is provided by a team environment. By bringing this objective at the end will assist with an action plan and motivation to work together.

Inhouse/Customised

Customised Training Session For Teams (Included No Charge)

Your choice is important to us here at Paramount. That’s why here, you can modify your training course your way! Customise your training course with all manner of choices, all at your disposal. If you want to change the course objectives, the material, or even the scheduling, don’t be afraid to let us know. We will always make it right, and we’ll keep working on it until all the modifications are to your liking. Book a course with Paramount today to control how you learn!

In-House Customised training benefits:

Flexible length – You choose the length of the session
Highly Effective Team/Industry Specific
Certificate of Completion (Professional Grade)
Create a Team Building environment
Cost effective – Group rate discount
Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

Here at Paramount, when you want an training course, we make it your way! If you want a particular topic for your training course, and we don’t already have it in our online library, our team will be more than happy to make it for you! We have a diligent and skilled team of writers, editors, and researchers ready to turn your training course from dream to reality. We create courses upon request. Please don’t hesitate to ask us for it! Ask us how we can create content for you.

Public Courses

Instructor Led Online or Customised for Teams Available Only

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

Do you want a one-on-one session without restricted time slots, going to a physical classroom or any sort of waiting time? Don’t worry; you’re having just that with our new online trainer-assisted mode. Now, you can just send us your preferred date and time and get your training and materials just as promptly. Training sessions will be worth your time and investment as you’re about to meet Paramount Trainers willing to give you the best training experience!

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