Problem Solving & Decision Making Training

This course is available anywhere in Australia. Including Sydney, Brisbane, Adelaide, Perth, Canberra, Parramatta, Melbourne, Geelong, Gold Coast.

Are your company employees in need of the necessary tools and skills for problem solving? If that is the case, then this training course can give you a great deal of help since it has all that you need. The Problem Solving & Decision Making Training was developed for those who want to think out of the norm. It tackles the main areas of problem solving, provides tips on how to increase productivity and guides participants in making sound decisions. This program includes activities that reflect what really happens in the workplace and apply the tools they gained once they get there. This training offers various delivery styles and options and is ideal for all teams in all types of industries. We also offer personalised tools and material customisation to cater certain needs and preferences.

All workplaces have their own fair share of problems and challenges. These cases and situations need quick responses and solutions. Through this session, employees will be provided with skills and methods on how to make accurate decisions and master the art of problem solving. These problem-solving techniques will provide them the capability to easily deal with difficulties and gain a clearer vision on certain things and situations.

Creativity and innovation are important factors to a company’s growth. They can be learned too. Our training session can teach participants how they can develop rational thinking systems and methods that can aid in correct decision making and other aspects of business development. These tips and skills that we offer in our training program will help employees greatly in becoming experts in problem solving.

Problem Solving Outcomes

Increased awareness of problem solving steps and problem solving tools

By increasing awareness to the steps of problem solving participants are more effective in using the problem solving tools and more effective in finding solutions.

Distinguish root causes from symptoms to identify the right solution for the right problem

Many people think a symptom is a problem however on deeper inspection it could be a root cause that is causing the issue. By providing participants with information on the difference between symptoms and causes, we can help you solve issues more effectively.

Improve problem solving and decision making skills by identifying individual problem solving styles

Your problem solving style could be a huge advantage and skill. We provide participants with their very own problem solving styles and an explanation on how they would use it.

Think creatively and work towards creative solutions

Creative thinking can assist in solving problems and making effective decisions. What makes a good decision better than another? Learn more about the skills in this session for more creative solutions.

Recognize the top ten rules of good decision-making

There are some rules to make good decisions. In this session we go through the top ten rules and help your team become better at problem solving and decision making.

More modules available for custom team training

Assessing alternatives
Recognize the need to achieve a long term solution and achieve a win-win-win
The value of management decision making
Recognize the top ten rules of good decision making.
Differentiate root causes from symptoms to identify the right option for the right difficulty.
Obstacles to creativity
Measures to effective, open dialogue and conflict resolution
Learn how to develop and maintain open communications
Three components of creativity
Develop a strategy for following up on decisions, evaluating, and implementing
Identifying alternative solutions
Better use problem-solving measures and problem-solving tools.
Analyse advice to describe difficulties
Tools for understanding complex scenarios
Think creatively and work towards creative options.
Principles for good decision making
Efficiently listening to understand the real issue
Understand methods for decision making that is successful for assembling facts
Considering the impact of decisions and the big picture
The best way to set the tone for a successful problem solving session
Select the best approach for making determinations
Use problem solving toolkit and model
Apply problem solving tools and steps
Strategies for building up your problem solving toolbox
Handling tough issues and managing an ultimatum
Improve difficulty-solving and decision-making skills by identifying individual problem-solving styles.
Acquire skills that will enable you to lead creative brainstorming sessions
Make decisions that are timely and right
Alternate styles of decision making
Learn how to isolate and assess options for solving problems
Prevent common decision-making mistakes
Step by step handling of decision making
Use swot analysis
Comprehending the essential barriers to open conversation
Learn the best way to maintain poise during the development of a trouble
Identifying underlying issues and motivations behind difficulties
Evaluating options
Learn to inspire ideas and creatively brainstorm and solutions
Learn to identify optimal solutions through rating and scoring options
Executing solutions while maintaining open communications and originality
Gathering tips
Inherent personal traps
Learn to present your thoughts in a fashion that is clear and persuasive
Plan and organize
Think and be a contributing member of problem
Measures and considerations for effective decision making
Setting targets
Understand problem solving
Selecting the best alternatives
Learn the importance of making decisions that are good as well as the long-term impact
Collecting all tips (from all sources and facts)
Conceptual blocks to imagination
Variables which help successful decision making
Understand the best way to handle tough situations via alternative alternatives and understanding optimal
Securing a win-win-win solution (short and long-term conclusions and options)
Preserving open communications during the decision making procedure
Identify solutions that are appropriate
Types of thinking blocks
Learn the value of efficient listening during the decision making procedure
Make good group conclusions
Understand various styles for handling decision making
Picking the best choice
Comprehension when action is required (difficulty versus no problem)
Present your ideas persuasively
Analyse and choose options
5 c’s of decision making

More information on the course outline

Introduction and Course Review

In this session we spend the first portion of the day getting to know participants and discussing what is going to take place during the training. Employees will even have the opportunity to identify their personal learning objectives and gain personal skills as we work through the session.

Six Ways to Approach a Verdict

In this part of the training, participants are going to learn about the six thinking hats, and they will practice using the hats during a problem solving dialogue. DeBono is well known for the development of this thinking process and is used in organisations across the world today.

Decision Making Case Study

The next step of the training will be spent working on problems with the Peerless Data Corp. Participants will work in small groups to solve five different difficulties, and will be rewarded based on the quality of their judgments. This is an interactive activity helping participants to use many of the skills discussed.

What’s Problem Solving?

Participants will investigate precisely what decision making and problem solving means. We’ll also look at the difference between data and facts, various kinds of conclusions, and common decision making snares. We also empower employees to be more creative and work towards creative options.

Thinking Outside the Box

Participants will discuss methods to support creative thinking, including the random word technique and brainstorming. We provide new strategies for thinking outside the box. Participants can practice using some of the skills with further activities.

Quake!

This exercise will ask participants to imagine that they’re in a disaster situation. It’ll give them a framework to solve the issue and also make determinations. As we do this activity in small groups we come back together and compare outcomes to the activity, increasing the effectiveness of the problem solving activity.

The Problem Solving Toolkit

This session will look at eleven basic problem solving tools and two complex tools (the gradients of agreement and fish-bone analysis). Subsequently, participants will apply these tools to a case study in a group discussion with the whole team. We raise knowledge of problem solving steps and problem solving tools.

The Problem Solving Model

During this session, participants will learn about a three-stage model that they’ll apply to most issues. They will also have a chance to use the model to two scenarios. We are able to help participants also differentiate root causes from symptoms to identify the proper solution for the problem that is right.

Problem Solving Styles

Participants will work in small groups how to make use of that knowledge to become better problem solvers, and to identify their strengths and weaknesses. By identifying individual problem solving styles, we enhance problem solving and decision making skills.

Training Session Wrap-Up

Recognize the top ten rules of good decision-making. At the conclusion of the day, employees will have an opportunity to ask questions and fill out an action plan.

Tailor Made Problem Solving

We can create and tailor our training to suit your team. Find out why Paramount Training & Development is a worldwide leader when it comes to innovative training and the Impact System that ensures a magnificent and useful training experience to all participants.

For more details and other requests, feel free to contact us on 1300 810 725.

Problem Solving & Decision Making Training Outline

This Course can allow you to teach participants how to:

  • Apply problem solving measures and tools
  • Examine information to clearly describe problems
  •  Identify appropriate solutions
  • Think creatively and be a contributing member of a problem solving team
  •  Select the best approach for making decisions
  • Produce a strategy for implementing, Assessing, and following up on decisions
  • Prevent common decision-making mistakes

Course Overview

We Discuss what’s going to occur during the course and produce a few areas of concern with the group. Students will also have a chance to identify their personal learning goals.

Definitions

To start, participants will explore what problem solving and decision making means. They’ll also learn the eight essentials to defining a problem and apply these theories to a simple case study.

Making Decisions

Next, Participants will learn about different kinds of decisions, the distinction between facts and data, and common decision making cubes.

Getting Real

Next, Participants will examine their pre-assignment. This will help them evaluate how they solve problems.

The Problem Solving Model

During This session, participants will learn about a three-phase model which they can use to most issues. They will also have a chance to apply the model to two case studies.

The Problem Solving Toolkit

This Session will look at seven fundamental problem solving tools and two innovative tools (the levels of service and fishbone analysis). Creative thinking procedures, such as brainstorming and brainwriting, are also discussed.

Aspirinia

Next, Participants will work through a case study which will help them internalize and apply the concepts learned so far.

Swotting Up

Solving Business problems can be somewhat different than regular issues, so this session will show participants how to use SWOT analysis within their own organization.

Making Good Group Decisions

Next, Participants will learn about a few things that are crucial for group problem solving.

Analyzing and Selecting Solutions

This session will consider the second stage of the problem solving model: making a determination.

Planning and Organizing

To complete the course, participants will learn how to successfully finish the third stage of the problem solving model. Topics will include organizing and planning a solution, finishing a follow-up analysis, assessing results, adapting with change, and celebrating achievement.

Course Wrap-Up

At The end of the program, students will have a chance to ask questions and Complete an action plan.

Additional Modules and Sample Sections

Increased awareness of problem solving steps and problem solving tools

To make employees more efficient in making use of problem solving tools, we provide them with a step-by-step guide on problem solving.

Distinguish root causes from symptoms to identify the right solution for the right problem

A lot of people believe that the problem is a result of a symptom. But with a more thorough investigation, there may be something else that causes the problem. We will teach employees the distinction between symptoms and causes so they will be able to solve arguments more easily and efficiently.

Improve problem solving and decision making skills by identifying individual problem solving styles

Your way of problem solving is a valuable skill and asset. In our program, we give employees problem solving styles they can call their own and details on the proper way of using them.

Think creatively and work towards creative solutions

Through creative thinking, participants will be able to make sound decisions and solve problems easily. Do you know what makes a certain decision more favorable than the other? The skills needed for that will be taught in this part of the program.

Recognize the top ten rules of good decision-making

To make good decisions, rules should be followed. This part of the training will cover the top ten rules employees should live by to guide them in proper decision-making and problem solving.

Customised Training Session For Teams (Included No Charge)

Our training course content is always ready for customisation upon request. This customisation service is absolutely free of charge, and is always available at any time within the day’s working hours. The service extends particularly to the learning materials provided as content in the training course, such as workbooks, presentations, and certificates of proficiency. Our team can customise anything on them to suit the needs of the client. It could be logos, styling, aesthetic design, or even word choice. Book a course with us today, and customise your training course content!

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

One of our strong points as a company is how we are always ready to respond to the requests of our clients. One of those requests is for a service that lets them create training course content with the company. If it so happens that our clients do not find their desired course subject in our comprehensive library of topics, they can request such a course to be made entirely free of charge. When a customer lets our team know about a specific topic, we get right to work creating that training course content for our client. We can even sell courseware to you so complete control is provided to you. Call us for details.

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

We provide this course as an online assisted course. You provide the date and time, we provide the trainer and material. Great for regional business or employees that are at multiple premises. The benefits of booking an online assisted or instructed led training session is you don’t have to wait for a specific date or course to come up. We book in a time available to you. Same course as a workshop but just for you and online instead.

Online Self Paced

Download Certificate of Completion $69 Inc GST
Printed and Posted Certificate of Completion $89 Inc GST

Online self paced training with a pre-recorded trainer. You can pause the couse at any stage. It is self paced and interactive. This option is cost effective and available so you can learn at anytime of the day. Logins are provided straight away and you can choose a Printed Certificate option where we post you a Professional Grade Certificate.

Public Workshop at a Venue

Details:

  • Time: 9:00 AM – 4:00 PM
  • Small Number of participants per workshop, average 5 people, max 12
  • Lunch and refreshments are included

Details:

  • Pay on Invoice or by Credit Card
  • Professional Grade Certificate of Completion Provided
  • Comprehensive courseware and materials

Please scroll Horizontally to see course dates:

LocationDate 1Date 2Date 3
Sydney
Level 1, 111 Harrington Street Sydney NSW 2000
Sep 10
1 day course
$495.00
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Dec 11
1 day course
$495.00
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Mar 13
1 day course
$495.00
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Perth
Level1 Cloisters, 863 Hay Street Perth WA 600
Sep 10
1 day course
$495.00
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Dec 11
1 day course
$495.00
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Mar 13
1 day course
$495.00
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Brisbane
24/215 Adelaide Street, Brisbane QLD 4000
Sep 10
1 day course
$495.00
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Dec 11
1 day course
$495.00
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Mar 13
1 day course
$495.00
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Melbourne
123 Queen Street, Melbourne VIC 3000
Sep 10
1 day course
$495.00
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Dec 11
1 day course
$495.00
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Mar 13
1 day course
$495.00
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Adelaide
19 Young Street Adelaide SA 5000
Sep 10
1 day course
$495.00
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Dec 11
1 day course
$495.00
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Mar 13
1 day course
$495.00
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Canberra
4 National Circuit Canberra ACT 2600
Sep 10
1 day course
$495.00
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Dec 11
1 day course
$495.00
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Mar 13
1 day course
$495.00
Book Now

Get Information or Quotation For Your Team

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