Knowledge Management Training

Australia Wide: Including Sydney, Brisbane, Adelaide, Perth, Canberra, Geelong, Parramatta, Melbourne.

The flow of information in a company is its lifeblood; it literally cannot function without it. However, just like an actual circulation system, the information that flows from one point of the company to another must be regulated a certain way as it is passed along. As blood is oxygenated before returning to the rest of the body, so must knowledge be managed and regulated before it gets to other members of the company. All knowledge and information in a company has to be regulated a certain way in order to achieve company objectives. This training course is therefore set to train team members to manage company knowledge to the best of their ability.

This training course is essential to crafting a flowing, comprehensive communication system in the office, and a structured informational flow to supply the team with necessary knowledge. This pairs well with sessions about communication, company information, and archiving. If you wish to know about our other training courses and services, please contact us. We’re helping teams and companies become their very best selves, and your team could be next. Book in now!

Knowledge Management Training Outline

Lesson 1

Course Overview

  • Getting To Know
  • About the Workshop
  • Learning Objectives
  • Personal Objectives

Lesson 2    


  • Definition of Knowledge
  • Difference Between Tacit Explicit Knowledge
  • Meaning and History of Knowledge Management

Lesson 3   

The Business Case for Knowledge Management

  • Reducing Costs
  • Growing Sales
  • Business Case

Lesson 4         

The Knowledge Management Mix

  • Three Vital Components

Lesson 5   

The Knowledge Management Framework

  • Needs Analysis
  • Resource Identification
  • Process Analysis , Identification, and Construction
  • Accumulating, Sharing, and Storing Knowledge

Lesson 6

ITandD’s Conundrum

  • Pre-Assignment

Lesson 7

Knowledge Management Models

  • Four Popular Knowledge Management

Lesson 8

The Knowledge Management Toolkit

  • Cross-Functional
  • Mentoring
  • Organizational Culture
  •  IT Solutions

Lesson 9

Implementing Knowledge Management Initiatives

  • Building Knowledge Networks
  • Creating Knowledge Management Body of Knowledge (KMBOK)
  • Creating a Chief Knowledge Officer (CKO) Position
  • Change Management Strategies

Lesson 10

Workshop Wrap-Up

  • Personal Action Plan
  • Recommended Reading List
  • Course Evaluation
  • General Evaluation
  • Final Thoughts
Additional Modules and Sample Sections

Structure Your Flow

Knowledge is often created, shared, used, or managed inside the company. It is important to have a knowledge structure, so you know who knows what in the company, who should know something in the company, and other little bits and bobs about miscellaneous information you can pick off the side. This means that while knowledge and information should constantly be flowing in your company, a structure for that flow has to be in place so that information doesn’t go to the wrong person, and so we don’t overload our staff with information that they don’t need. If knowledge has to be created and communicated, there have to be tools or templates available for the employees to communicate it to the company, and they have to be encouraged to use them. They also need to be guided towards where the information is meant to go and how to store it. For example, Kendrick wants to file for a request for leave of absence, on account of his being ill. He fills out the appropriate template form with information about his planned leave of absence, and submits it to his manager, who notes it and wishes him well. What we should notice there is that because he submitted it to the appropriate authority, that authority now knows, and can transmit the knowledge that Kendrick won’t be coming in to work on a certain day, and that feeds better decision-making in the company. We demonstrate the need for clear and correct information and how participants can assist the flow of knowledge.

Call the Experts

Sometimes, knowledge and information may have to be obtained from a specific person in the company or out of it. When such a time comes, it is important for your staff to be able to contact those experts and seek the requisite knowledge, but take care that it is within the convenience of that expert’s schedule. For experts within the company, a consultation day can be set aside each week to allow for those who need their help in the company to seek it without worrying that they’re treading on the expert’s schedule. Making sure that your employees have access to such expertise means there is now a valuable knowledge resource for your company, and that will always be helpful to the overall success and progress of the company. For example, Elaine wants to get an expert’s opinion on what she should do about a certain financial problem in the company, so she goes to consult her at a certain time, and Elaine gets the knowledge she needs to address the problem. Because information is shared for problem solving instead of just calling the experts to fix it themselves, this frees the experts’ time to do other, more important things for the company, while contributing to the informational flow too.

Retain Knowledge Constantly

Memory serves well in the field of knowledge management, and keeping certain knowledge and information can lead to ease in operation, especially when it comes to company processes and problem-solving. Suppose that a crisis occurs in the company, and later, your company discovers the cause of the issue. They draw upon current knowledge in the company, plus some from experts, to synthesise a solution, and the crisis is resolved. The procedure and knowledge used in solving the crisis must then be retained so that the company knows what to do if ever such a thing happens again. The same holds true for the various processes that certain employees execute for successful operations on their end; retaining them means that you can offer them to whoever fills his or her position, should the employee ever leave the company. For example, if Chris decides to leave the company because he got a more lucrative offer somewhere else, he should leave behind various files detailing his work and how he did it with the company, so that his knowledge and expertise in the job he left behind can guide the next employee who takes his place. He also leaves behind several files detailing his responses to certain crises he was responsible for fixing, and in doing so, it guides the standing employees of the company when such a crisis happens again. The point of this is knowledge management, and the resource of knowledge being used for the good of the company. By building on existing knowledge employees don’t have to relearn each time someone leaves.

Knowledge Management Training Summary

Company objectives are much easier to hit with a clean system of knowledge management. When information flows freely and cleanly to the right places and people in the company, everyone in the company is that much more likely to know what they need to know in order to do their jobs as effectively and productively as possible. Knowledge is power, and effectively managing it can be the key to succeeding at hitting company objectives as a team. These methods will train your team members to carefully structure your company’s informational flow, call upon expert knowledge when necessary, and keep particularly important information handy.

Customised Training Session For Teams (Included No Charge)

There are many benefits to a customised training session. The main reason to have your material customised is to help your team connect to the material and to your objectives. Your training needs and obj3ectives need to be covered, and with a customised session we can remove content that is irrelevant and include better fitting modules or content. Images and questions are also modified so we are asking the right questions at the right time though out your training session.  Better emotional connection to the content increases the effectiveness and retention of the training. Learn more by asking our team about customised your content. Its free.

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

If you have objectives for your training session and are unable to find content that fits the need, then our Content Creation service is for you. We have a team of designers, researchers and professional writers that are ready to create your very own workbook. You own the rights and can even deliver the session in-house with your own trainers. Our team are here to assist in any training development and delivery. Please contact us for more details and pricing on this service.

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

Paramount Training and Development’s Trainers are available to conduct one-on-one sessions with clients on demand. Coordinated group sessions are also available on demand to help bring learners from different timezones and territories together for an online session that can increase productivity and interactivity.

Online Self Paced

Download Certificate of Completion $69 Inc GST
Printed and Posted Certificate of Completion $89 Inc GST

Paramount Training and Development’s content is available online and is accessible at anytime, anywhere in the world with just a login. Pre-recorded sessions, source material, additional content, all available for the benefit of the learner at their own pace and can be paused at any time to fit your schedule.

Get Information or Quotation For Your Team

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