Empathy is an essential leadership skill that allows for a deeper understanding of others’ needs on both personal and professional levels. Not to be confused with sympathy, which conveys sadness for another’s plight, empathy submerses one into the other person’s perspective in order to comprehend their feelings authentically. While it has traditionally been viewed as less quantifiable than traditional performance metrics, research shows there are tangible benefits from engaging in empathy training – leading organisations who have implemented such practices report higher engagement rates amongst employees while enjoying a stronger sense of camaraderie within teams overall.

With this one-day training course, people who struggle to form lasting relationships due to difficulties understanding and empathizing with others will gain the knowledge they need. By learning how to listen compassionately and read basic body language signals, attendees can discover powerful skills for developing meaningful connections with difficult or upset individuals.