Empathy refers to the ability to feel and recognise the emotions of others. It is also the ability to put oneself in the shoes of the other person to understand their feelings. This is not sympathy, which is a feeling of sadness for someone else’s pain. Empathy, unlike sympathy, allows people to feel closer to the real reason that someone is feeling this way. Empathy leadership is the ability to understand others’ needs and be aware of their thoughts and feelings. It has been long considered a soft skill and not a performance indicator. Empathy training can improve organizational support by enhancing this ability.
This one-day training course will teach you how to listen with compassion and understand basic body language. You’ll also learn how to use this to show genuine empathy. This course is designed for people who struggle with difficult people, people who are angry or emotional, and people who struggle to understand body language. This course will help you develop lasting, meaningful relationships by teaching you how to empathise with others.
Empathy Training Outline
We will spend the first part of the session getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Topics covered in this course
Define - Empathy
First, we will let participants describe what empathy means to them in their life and how it impacts others.
Next, we’ll explore why empathy is so important for creating a positive mental culture and a profitable business.
Listen to Connect
Participants will be taught the tools and techniques that can help them build relationships with others using the skill of listening to connect.
Different types of empathy
This section will discuss the various types of empathy that we may experience, including cognitive empathy and emotional empathy.
This section will discuss the importance of empathy in building relationships. This section will discuss the essential skills needed to understand another person’s perspective, viewpoint, and attitude, as well as the importance of asking and listening effectively.
This session we will help participants find ways to connect with customers and colleagues based upon their personality type and needs.
Communication of compassion when there is no passion
The final part of this session will be about showing empathy when things get tough.
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
Customised Training Session For Teams (Included No Charge)
Our company believes in the power of change. We believe that it is possible to grow by adapting to the changing needs of our workplace. We can modify any training materials to ensure that they are more suitable for your company. We are always available and free of charge to assist you. If you have a specific request to modify a detail, our team will provide sample content to demonstrate how it can be customized.
In-House Customised training benefits:
Creating Content (Contact us for Quotation)
Paramount’s most popular service is our training courses. No matter if you choose a course from our extensive online library or one that we create and deliver just for you, all of our training courses are well-designed and designed to help you reach your full potential. Our professional content writers can help you design and develop your next course. You can use examples and case studies from Australia to help you make a memorable session. We can also provide the rights for future use.
Instructor Led 1 on 1 Workshop
Choose your course and book in with one of our expert trainers. 4-6 hrs on a date specific to you. No need to wait for a date. Conducted online with Zoom. Duration 4-6hrs
1 Hour Instructor Led Session
Meet with one of our expert trainers and discuss any module, course or workplace skill. Great to upskill and for downtime at work. Conducted online with Zoom. Duration 1 hr.