Empathy Training
Empathy Training
Empathy is an essential leadership skill that allows for a deeper understanding of others’ needs on both personal and professional levels. Not to be confused with sympathy, which conveys sadness for another’s plight, empathy submerses one into the other person’s perspective in order to comprehend their feelings authentically. While it has traditionally been viewed as less quantifiable than traditional performance metrics, research shows there are tangible benefits from engaging in empathy training – leading organisations who have implemented such practices report higher engagement rates amongst employees while enjoying a stronger sense of camaraderie within teams overall.
With this one-day training course, people who struggle to form lasting relationships due to difficulties understanding and empathizing with others will gain the knowledge they need. By learning how to listen compassionately and read basic body language signals, attendees can discover powerful skills for developing meaningful connections with difficult or upset individuals.
Empathy Training Outline
Course Introduction
The session will start by introducing ourselves and discussing the topics we’ll be covering in this workshop. Additionally participants can share their objectives they aim to achieve today.
Topics covered in this course
Defining Empathy
Participants will start by exploring empathy from a perspective encouraging them to share how it has impacted their lives and the people around them.
Prioritising Empathy
During this session, participants delve into recognising the importance of empathy in creating an atmosphere and achieving a bottom line. Lets delve into understanding how this works!
Listening for Connection
Participants will gain insights on communication techniques that promote effective connections through attentive and supportive listening. With these tools participants will be able to build relationships that stand the test of time.
Forms of Empathy- Understanding It
In this session, participants will explore the different of cognitive empathy and emotional empathy.
Mastering Effective Empathy
In this session, participants will help how to develop skill that strive to comprehend where individuals are coming from and honing their ability to ask questions while listening attentively.
Stakeholder motivations
Participants will explore the approach how to foster lasting relationships! Building connections both customers and co-workers extends beyond mere conversation. It requires a genuine understanding of their individual needs. Lets see how this works!
Expressing empathy in the absence of personal interest
In this session, participants will delve into techniques for demonstrating empathy and thoughtfulness during circumstances.
Conclusion of the workshop
At the end of this session, participants will have an opportunity to ask questions and establish their own objectives. Make sure you don’t miss out on this chance!Â
Learning Outcomes
- Explain what empathy is and its importance.
- Describe the impact of tone, pace, and other verbal cues on a customer's experience.
- You can use techniques to listen better to difficult speakers.
- Create an action plan to improve your empathy skills.
- Understand the unhealthy relationships that are common.
- Learn practical guidelines to help you become an active listener.
- Learn how to manage conflicts empathically.
- Use empathy in your relationships and at work, and how you can contribute to an empathetic society--the human race.
Customised Training Session For Teams (Included No Charge)
Our company embraces the potential of progressive change, believing that proper adaptation is key to growth. We’re dedicated to meeting your business needs and offer customised solutions for free – no matter how specific! Need a detail modified? Our experienced team can quickly provide tailored examples so you get exactly what you’re seeking.
In-House Customised training benefits:
- Flexible length – You choose the length of the session
- Highly Effective Team/Industry Specific
- Certificate of Completion (Professional Grade)
- Create a Team Building environment
- Cost effective – Group rate discount
- Printed courseware (No need to download or use an App to read)
Creating Content (Contact us for Quotation)
Paramount is dedicated to helping you reach new heights of success with our comprehensive, cutting-edge training courses. Our online library offers a range of tailored options — and if necessary, we’ll create one specially for you from scratch! Plus, experienced content writers can help craft your course materials using powerful real-world examples and Australian case studies that guarantee an unforgettable learning experience. And best yet: all acquired rights are yours to keep in perpetuity providing unlimited access whenever needed!
Instructor Led 1 on 1 Workshop
Take your career to the next level with one of our expert trainers, who can guide you through a custom course tailored for success. Receive individualised instruction without having to wait for an available date – just pick which day works best and join us online via Zoom! Get ready to devote 4-6 hours towards building your future.
1 Hour Instructor Led Session
Looking for an opportunity to sharpen your workplace skills? Meet with one of our experienced trainers and gain insight on a module, course or skill tailored specifically for you. Online sessions through Zoom make these virtual meetings convenient even during downtime at the office. Make sure to take advantage – each session lasts just 1 hour!
What's Included?
- Reference Material
- Recording For 1 on 1 Available
- Professional Trainers
- Certificate Option Available
- Post Course Email Support
Classroom Booking 1 Hr
Book in a 1hr session with one of our trainers
$110.00 AUD (per session)
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