Complaint Handling About Course Outline Inhouse Public Courses Complaint Handling Training Ensuring outstanding customer service starts with the ability to tackle customer complaints head-on. Taking this opportunity can help you show your best, not only resolve issues but also demonstrate exceptional care and maintain a strong connection with loyal customers. To make sure employees stay […]
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Dispute Handling Training About Course Outline Inhouse Public Courses Dispute Training Businesses have come to recognise the value of resolving disputes and other challenges in a professional setting. It is essential for employees across all industries to have advanced understanding, productive communication, inventive problem-solving capabilities, as well as tenacity when it comes to negotiations. In
Empathy Training About Course Outline Inhouse Public Courses Empathy Training Empathy is an essential leadership skill that allows for a deeper understanding of others’ needs on both personal and professional levels. Not to be confused with sympathy, which conveys sadness for another’s plight, empathy submerses one into the other person’s perspective in order to comprehend
Hostility Training About Course Outline Inhouse Public Courses Dealing with Hostility Training Stress can have serious physical and behavioural consequences. Studies indicate that anger is the most prevalent behaviour linked to increased risk of coronary heart disease, myocardial injury and high blood pressure. Dealing with customers or clients in a professional environment may occasionally become
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De-Escalation Training About Course Outline Inhouse Public Courses De-Escalation Training As companies shift towards a service-centric and customer-focused approach, the demand for every team member to deliver top-notch customer service is a must. This session zeros in on enhancing the ability to handle tough customers, mastering de-escalation methods, spotting and tackling risks, and adopting effective
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Listening Skills Training About Course Outline Inhouse Public Courses Listening Skills Training This session can be delivered Australia Wide including Sydney, Brisbane, Adelaide, Melbourne, Perth, Canberra, Parramatta, Geelong. Australia Wide. Interpersonal connections make up the building blocks of our daily lives, from verbal conversations to written messages. We express ourselves through a variety of means
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Managing Difficult Conversations About Course Outline Inhouse Public Courses Managing Difficult Conversations Training We offer unique solutions tailored to meet the needs of each individual customer, no matter where they are located in Australia – from Sydney and Brisbane through Canberra and Melbourne, down to Parramatta, Geelong or even on the Gold Coast. In the
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Handling Office Politics Training About Course Outline Inhouse Public Courses Handling Office Politics Training Our experiential in-house training can be tailored to meet your desired goals. Discover the country with our nationwide program, from Sydney and Brisbane to Perth, Melbourne, Canberra and Parramatta! In the business world, office politics are an unavoidable reality. To ensure
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Harassment Training About Course Outline Inhouse Public Courses Harassment Training This training can be delivered across Australia including: Perth, Brisbane, Geelong, Melbourne, Adelaide, Sydney, Gold Coast, . Workplace Harassment is always a serious matter within the workplace and the single harassment of an employee can create various ripples all across the company. For the employees directly experiencing it, it
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Communication Training About Course Outline Inhouse Public Courses Communication Training Communication Strategies That WorkCommunication is a fundamental building block of the workplace and its effectiveness can have significant impacts on organisational performance. This training session provides an opportunity to learn strategies that will help organisations optimise their communication skills, improving speed in which information is
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Frontline Customer Service Training About Course Outline Inhouse Public Courses Frontline Customer Service Training Our training expertise stretches far and wide, spanning Australia’s capital cities from Brisbane to Perth. We also provide services in metropolitan locations such as Sydney, Melbourne, Adelaide, Parramatta and Geelong – allowing us to deliver quality education no matter where you
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Mediation Training About Course Outline Inhouse Public Courses Mediation Training Provided Australia Wide (In-house) including Sydney, Brisbane, Adelaide, Melbourne, Perth, Canberra, Parramatta, Geelong. Mediators – as one can derive from the name – are individuals who are trained to intervene in conflicts. They are neutral and allow the opposing parties to present their grievances to each
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Contact our staff for any question, request or assistance.
We are always available to help.
Contact our staff for any question, request or assistance.
We are always available to help.
Contact our staff for any question, request or assistance.
We are always available to help.
Contact our staff for any question, request or assistance.
We are always available to help.
Thank you for choosing to work with us. We would like to help build a session that suits you. You may have already received a sample from our team, however we would like to learn more about your needs.
Contact our staff for any question, request or assistance.
We are always available to help.
