Complaint Handling About Course Outline Inhouse Public Courses Complaint Handling Training Ensuring outstanding customer service starts with the ability to tackle customer complaints head-on. Taking this opportunity can help you show your best, not only resolve issues but also demonstrate exceptional care and maintain a strong connection with loyal customers. To make sure employees stay […]
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Empathy Training About Course Outline Inhouse Public Courses Empathy Training Empathy is an essential leadership skill that allows for a deeper understanding of others’ needs on both personal and professional levels. Not to be confused with sympathy, which conveys sadness for another’s plight, empathy submerses one into the other person’s perspective in order to comprehend
Hostility Training About Course Outline Inhouse Public Courses Dealing with Hostility Training Stress can have serious physical and behavioural consequences. Studies indicate that anger is the most prevalent behaviour linked to increased risk of coronary heart disease, myocardial injury and high blood pressure. Dealing with customers or clients in a professional environment may occasionally become
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Positive Customer Experience About Course Outline Inhouse Public Courses Create A Positive Customer Experience Training Companies have evolved their practices to prioritise customer-centricity in the dynamic modern business world. At its core, this means optimising customers’ experiences with one’s brand throughout each interaction across multiple touch points; it is no longer just about a single
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De-Escalation Training About Course Outline Inhouse Public Courses De-Escalation Training As companies shift towards a service-centric and customer-focused approach, the demand for every team member to deliver top-notch customer service is a must. This session zeros in on enhancing the ability to handle tough customers, mastering de-escalation methods, spotting and tackling risks, and adopting effective
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Questioning for Call Handlers About Course Outline Inhouse Public Courses Effective Questioning for Call Handlers Training For organisations, managing telephone calls well can be the difference between success and failure. An efficient call handler will have a number of key skills such as de-escalation in tense situations, resolving conflicts quickly, creating rapport with customers for
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Listening Skills Training About Course Outline Inhouse Public Courses Listening Skills Training This session can be delivered Australia Wide including Sydney, Brisbane, Adelaide, Melbourne, Perth, Canberra, Parramatta, Geelong. Australia Wide. Interpersonal connections make up the building blocks of our daily lives, from verbal conversations to written messages. We express ourselves through a variety of means
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Managing Difficult Conversations About Course Outline Inhouse Public Courses Managing Difficult Conversations Training We offer unique solutions tailored to meet the needs of each individual customer, no matter where they are located in Australia – from Sydney and Brisbane through Canberra and Melbourne, down to Parramatta, Geelong or even on the Gold Coast. In the
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Communication Training About Course Outline Inhouse Public Courses Communication Training Communication Strategies That WorkCommunication is a fundamental building block of the workplace and its effectiveness can have significant impacts on organisational performance. This training session provides an opportunity to learn strategies that will help organisations optimise their communication skills, improving speed in which information is
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Call Centre Agent Training About Course Outline Inhouse Public Courses Call Centre Agent Training Call Centre telephone skills training helps your agents become more effective and efficient in their day-to-day tasks. The course focuses on teaching your call center agents to make an impact with their clients on a personal level. This training was designed
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Open Plan Workspace Training About Course Outline Inhouse Public Courses Moving to Open Plan Workspaces Training Our customised training sessions can provide you with the knowledge and tools needed to reach your goals. From Melbourne to Perth, our courses are available in various locations across Australia – including Sydney, Brisbane, Adelaide, Canberra Parramatta , Geelong
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Telephone Skills Training About Course Outline Inhouse Public Courses Telephone Skills Training Companies are in dire need of employees who have the proper telephone skills. Without these, businesses that offer phone communication and telemarketing services can’t properly operate – making it essential to ensure your organisation is up-to-date with its training methods. Our “Telephone Skills
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Contact our staff for any question, request or assistance.
We are always available to help.
Contact our staff for any question, request or assistance.
We are always available to help.
Contact our staff for any question, request or assistance.
We are always available to help.
Contact our staff for any question, request or assistance.
We are always available to help.
Thank you for choosing to work with us. We would like to help build a session that suits you. You may have already received a sample from our team, however we would like to learn more about your needs.
Contact our staff for any question, request or assistance.
We are always available to help.
