Using positive language at work
Using positive language at work
What is Positive Language?
For most people, words, whether written or spoken are the primary form of communication. Non-verbal signals such as body posture and facial expression help to contextualise the message. Language is shaped. It’s a circular relation between our cognition and our thoughts.
Use of positive or negative language in everyday conversation and in self-talk can define the type of relationship you have with your interlocutor. It also impacts how you think about yourself, which in turn affects our actions.
Why use positive language?
Customer support staff are the ones who are most conscious of using positive language. You could have learned so much from a conversation with customer service representatives if you had ever spoken to them. The secret to their success is their language. They won’t say, “I can’t help you out, but I have enough information,” but “Let’s get in touch with someone who can help with this problem precisely.” We are grateful for your patience.
Do you see the difference? You don’t need to call customer service to learn how positive and affirmative language works. We will give you a complete guide to positive language below. We’ll show you examples of positive language and discuss how they differ from the negative.
Positive language in the workplace
It is a good idea to take a moment and think about what you would say in a given situation without having to plan it. Think about how you would react if you received the same message. It can be hard to find the right words when trying to communicate diplomacy.
Positive language can help overcome resistance to change. Encourage your team to use it. This creates an opportunity to shift from ‘learned helplessness to ‘learned optimism.’ The language we use reflect and reinforce our thinking.
You can make language work for you by changing your internal language. It can be used to change your thinking and help you and your team navigate change.
Positive language examples: How to make it happen
1. You can monitor your own language
Pay attention to all the informal language that you use throughout the day. You should be aware of the negative words and phrases you use.
2. Use examples of positive language to define your own vocabulary
Be more aware of the positive opportunities for language use as you improve your language awareness. Identify the phrases and words you are able to use. Next, get in the habit of using these words and phrases in your everyday work conversations. It’s normal to miss some opportunities, but that’s part and parcel of the learning process. You’ll soon learn to use positive examples of language with perseverance.
3. Read your written communications
Your written communications are just as important as what you say. It’s a good habit to regularly check your email and other written communications for positive words. These messages should be future-focused, collaborative, and in control.
4. Give feedback and monitor your team’s communication
Pay attention to the language used by your team. You should choose the right occasions to express your point. This could be in a group meeting or 1-on-1 meeting, especially if you hear a lot of negative language.
Make sure you make everyone aware of the feedback and ask them to reflect. You can also use 1-on-1s to give feedback. Use positive language to communicate the importance of it. As a starting point to discuss their opinions and views, use the language you hear. You can encourage positive language in your team by gently encouraging it. This will help people see the opportunities and adopt a positive mindset.
5. Your team can learn new tools to foster a positive mindset
You will develop a better understanding of your team’s mindset and language by becoming more attentive to their communication. Positive language can reinforce positive thinking. Change the equation and focus on positive thinking to reinforce positive words.
Encourage your team members to have a growth mindset. Help them to explore their circles of influence. Work with their sources of power. Once they start to shift their mindset, you’ll be able to see more positive language.
It takes time to learn how to communicate positive emotions with employees. You don’t need to learn it all at once. Enhancements to your language can help people to adopt positive behavior.
Positive language refers to the use of positive words and tone to encourage employees to engage in learning. This includes social skills. Managers and supervisors must carefully select the words and tone they use to communicate with their team in order to help them choose and maintain positive behavior.