Customer Relationship Management
Customer Relationship Management CRM Training
Want to see your company and employees reach new heights? Look no further than Customer Relationship Management! In this insightful session, we examine the essential skills that CRM can bring to any business. From Gold Coast to Adelaide, learn how harnessing the power of CRM technology offers increased efficiency in customer connection – a necessary component for success today. So don’t miss out – join us on our journey through each unique area of modern relationship management with workshops all around Australia!
Embrace customer relationships and elevate your success with customised CRM training! This workbook provides valuable insights, tips and principles to boost participant understanding of Customer Relationship Management. Whether it’s recognising who customers are or grasping the core components of an efficient CRM system within your organisation – let this training option guide you on a path towards extensive knowledge that will foster future growth.
CRM Training Outcomes
CRM can assist a company or business to grow. Our trainers will highlight the benefits of CRM and how you can take advantage of it.
A CRM plan will have different components within it. Our trainers discuss each of the components to assist participants to be able to create a CRM plan also.
We provide a discussion on why a checklist is needed and also how to develop it.
Although we spoke earlier about the benefit of CRM to an organisation, we now help participants locate and identify the value CRM creates.
There are roles that also have an impact on CRM. We identify some of these roles with participants and end with a discussion. We can customise and create modules within this session also.
Investigate, analyse, demo and present the salient facets of CRM initiation or a CRM implementation in a work-related surroundings
Database currency and relevance
Customer service crazes
Current projects and services
A comprehension of straightforward CRM techniques
The best way to turn complaints into opportunities
Exposure to best practices in multiple vertical markets
Variables Influencing Customers
Analyse the different elements of a CRM plan.
Enactment of Consumer Promotion
Taste for how technology can be leveraged to accentuate a CRM initiative
Control on practice including an individual endeavour and case study evaluation
The way to evaluate, choose and use call center technologies that are emerging and current
Staff training in customer service
Identify developmental functions which have the greatest impact on CRM.
Insight on the challenges and restraints organisations face in trying to incorporate CRM
Knowledge of the key decision variables related to CRM
Review service standards
Gather and analyse performance data and advice
The best way to approach orientation and certification, training, strategic support abilities, and specialised training
In-depth comprehension of the benefits of the competitive advantage along with CRM this methodology supplies
Understand the forms of CRM
The Relevance of Customer Relationship
How to make a mission statement, service level agreements (SLAs), and standard operating procedure files
Elements of Consumer Marketing
Critically review and interpret the theoretical facets of CRM across the key areas of advertising, services and sales
Understand what CRM is
Definitions and goals of consumer attention
Customer database care
Knowing the strategies concerning CRM
How to deliver better, faster service and increase customer satisfaction
Customer information collection
Establish needs of customers
Develop an understanding of the terms and advantages ofCRM on a company’s bottom line.
How inbound and outbound call center environments differ
Customer care processes and client expectations
Enhancing customer service operations
Track customer needs through formal and casual communication
Develop their checklist for success and readiness in CRM.
Customer support strategies
Enhance customer service delivery
Business operations reviews
New processes and customer attention tools
Identify CRM creates value for organisations and customers.
Customer service standards
Hiring staffing logistics, training styles, and techniques.
Requirement Driven Product Selection
During this session, participants will examine the Requirement Driven Product Choice process. This process requires defining the business need (or pain or trouble, determined by the issue), determining which functions are needed to satisfy the requirements, and then defining the products that support the selection.
Building the Future
During this session, participants will learn more about the four pillars of CRM and how they could use them to help others embrace the CRM plan. Our trainer will help participants to develop their checklist for success and preparation in CRM.
Homegrown vs. the Application Service Provider
Participants will look at the pros and cons of creating software in house versus using an Application Supplier.
We also identify developmental functions which have the greatest impact on CRM.
Evaluating and Reviewing Your Application
Participants will examine some assessment tools, including life cycles and customer profiles.
What CRM Is and Who It Serves
In the next part of the session we look at different types of CRM applications and the needs they could serve.
our trainer also helps participants to identify how CRM creates value for customers and organisations.
Concerns in Tool Selection
This session will look at methods to get your CRM application to service the range of your area. Assess the different elements of a CRM plan.
Strategies for Customer Retention
The participants will then research methods to keep customers with assistance through a group discussion.
The Development Team
This session will give participants the framework for building CRM team that is leading.
Checklist for Success
This session will research privacy issues and evaluation metrics. We also develop an understanding of the terms and benefits of CRM on a business’s bottom line.
Customer Relationship Management
We then look at what CRM software participants are currently using or have used in the past. We discuss the impacts of these programs.
Tailored For Your CRM Needs
Our knowledgeable trainers provide invaluable insight to the session: absorbing real life cases, enriching the already powerful material. Paramount Training will assesses your team’s specific needs and tailor a training package to best equip them with CRM strategies that are sure to make an impact in their working environment. Get in touch today for more information on how we can get you where you want!
CRM Relationship Management Training Outline
At the beginning of our workshop participants will have the opportunity to introduce themselves and express their expectations for what they hope to gain from this day. Afterwards each student can identify their individual learning goals so that everyone can derive benefit from their participation.
Topics covered in this course
Introduction to CRM
In this session participants will acquire the skills to understand Customer Relationship Management and explore the components that contribute to a successful CRM strategy. Gain insights into how you can assess, develop, implement and refine an approach!
CRM Process Management
This session will focus on managing processes within CRM including;
- Information Flow and Various Processes
- Customer Lifecycle Management – CLM
- Activity Management
- Issue Management
- Workflow Management
- Sales Force Automation (SFA)
- Opportunity Management
- Marketing Automation
- Collaboration Processes
- Enterprise Portals and Dashboards
- Customer Lifetime Value
Analytics in CRM
During this session participants will receive a comprehensive overview of key analytical tools used for creating effective strategies making data driven decisions and measuring customer profitability.
During the session participants will acquire knowledge, on creating a CRM intelligence management cycle. We will also delve into the potential of pattern based strategies and cutting edge innovations, in customer data mining.
Exploring CRM Tools
This engaging session aims to provide attendees with a grasp of the tools used in establishing and maintaining fruitful customer relationships.
Wrapping Up the Workshop
As we reach the end of this course our students will have an opportunity to ask questions and develop an action plan that equips them for endeavours.
Customised Training Session For Teams (Included No Charge)
At the request of our clients, we create premier content and offer modifications to existing courses free-of-charge. Whether it’s adjusting fonts or formats, tweaking a schedule – no detail is too small! Our team of creative writers, editors and researchers are happy to provide tailored experiences for all valued customers; contact us today to learn more about customizing your course.
In-House Customised training benefits:
Creating Content (Contact us for Quotation)
Take advantage of our unique Creation Service, where you can have your very own personalised course tailored to meet the specific needs and goals for yourself or your organisation. Our team of specialised writers, editors, and researchers are available to provide knowledge that matters with a range of topics in our expansive library – however if what you’re looking for isn’t there we can create it! Choose from an array
of options including customised courses as well as exclusive sessions built by experts just for you. Book today and start developing effective online training material right away!
Instructor Led 1 on 1 Workshop
Begin your journey to success with one of our highly qualified trainers. Personalize the course for yourself by booking it in on a date tailored just for you! Get comfortable, because this training will be conducted online via Zoom and can range from 4-6 hours – no waiting around necessary.
1 Hour Instructor Led Session
Gain professional insight on any module, course or workplace skill with a one-on-one consultation session. Our expert trainer will equip you with the necessary skills and knowledge to excel in your field! Conveniently join via Zoom for an hour of upskilling opportunities – great during lunch breaks and other free moments at work.