Conflict Resolution Techniques

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Conflict Resolution Techniquescoursedetails

What is Conflict Resolution?

A process of resolving a conflict is when two or more people work together to resolve a problem. Each party works together to find a solution to the problem that is both productive and effective.

These conflict resolution techniques can be used to resolve workplace issues:

Listening to employees is the first step to resolving conflicts. To fully understand the conflict, you should listen to everyone involved and then find solutions.

You will need to organise a meeting of all parties involved to discuss the matter. Everyone should have a chance to speak. This is an opportunity to hear all sides of the issue and to gain a complete understanding. A group meeting can help to speed up a solution that is satisfactory for all.

You must immediately resolve the conflict. The situation could become more serious and may affect employee performance. Don’t rush to resolve the problem however realise the importance of solving the issue as soon as possible. Your decision will have a direct impact on the performance and demeanor of your staff.

Motivation and encouragement are powerful. Your staff should be reminded of the success stories that involved teamwork. This is one of most powerful conflict resolution methods and will make your employees realise the importance of working together.

conflict resolution skillsConflict Management

When there are many people working together, conflicts are inevitable. Conflict can be defined as “differences in opinion or any kind of disagreement between two or three parties”. Effectively resolving conflicts is essential. Not only is it important to end the conflict, but it is also important to avoid putting the parties in unnecessary emotional stress. It is crucial to strike a balance between the resolution of the conflict and the maintenance of the emotional well-being for all parties involved in conflict management.

There are two perspectives on conflict or differences of opinion. Traditional wisdom says that conflicts should be discouraged. Modern thinking says that conflict can be constructive and beneficial. It is important to encourage different approaches to problem solving and ideas.

Conflicts can arise from disagreements about schedules, costs, priorities, technical opinions and resources as well as administrative procedures. Conflicts involving personality should be avoided.

Workplace Conflict Resolution Skills and Techniques

It is often our job as Project Managers to grasp the bull by its horns. However, with the right tools, we can solve conflict without creating an emotional atmosphere, provide a safe space for teams and improve communication so that our teams are ready and versed in conflict resolution when it occurs.

Are you a conflictual co-worker? Most likely, you have. Conflicts in the workplace are common. There are few offices that are harmonious. Conflict resolution is an essential part of any workplace. Leaders must therefore be proficient in conflict resolution techniques.

Unresolved conflicts can lead to a decrease in productivity and teamwork. A healthy workplace environment can be maintained by using conflict resolution strategies. Leadership skills are required, as well as problem-solving and decision-making abilities.

What are the five conflict resolution strategies?

Different people use different ways to resolve conflicts. However, most people will have one or two preferred methods of conflict resolution that they use frequently. It is possible to scientifically assess an individual’s preferences for specific conflict resolution strategies. We will be discussing the five main categories of conflict resolution below:

Avoiding: A person who avoids conflict by using a strategy of “avoiding”, tries to ignore it or sidestep it, in the hope that it will end.
Accommodating: To resolve conflict, you can use the strategy of “accommodating”. This basically means that you take steps to meet the needs and wants of the other side.
Compromising: A strategy of “compromise” is a way to find a compromise that addresses the concerns of all involved.
Competing: A person who seeks to satisfy their own needs at the expense of others using the conflict resolution strategy of “competing”.
Collaborating: “Collaborating” means finding a solution that addresses all the concerns of all parties.
Each of these conflict resolution strategies requires different levels of assertiveness or cooperation. While accommodating involves a high level of cooperation and assertiveness, competing requires a lower degree of cooperation and high levels of assertiveness.

Best Skills for Conflict Management


These skills will help you to resolve disagreements at work or home in a constructive manner and maintain strong relationships. Conflict can happen at anytime and how we view it can affect our way of handling it. Learning more about the 5 different types of conflict resolution styles can assist in choosing the best avenue possible. Learning more skills about Conflict Resolution will help you progress in your career and remove areas of conflict within the workplace.

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