Telemarketing can be rewarding and enjoyable. The more skills a telemarketer acquires, the more likely the results. Telemarketing Training can help those who use the telephone as a major component within their role. Learn how to create rapport within seconds, How to close down conversations effectively when required and also how to create a YES client. If you have a team that require a professional and interactive training event, look no further than this Telemarketing Training session.
The telephone is an effective communication medium that, if used effectively, can generate a large amount of leads. Through the use of the telephone, telemarketing is a personal and direct marketing means. This training session will teach employees how to effectively approach a marketing telephone call and be able to build trust and loyalty from new or existing customers.
Your business growth is dependent on the motivation and productivity of your team. Many business owners and managers realise the importance of improving sales and training staff on how to use the telephone more effectively to generate leads. Whether you use the phone to sell, or to provide customer service, you use selling techniques, closing skills and objection handling tools. Even dealing with a difficult customer can be a challenge at times.
Telemarketing Training Outcomes:
Learning new ways to build trust and respect
Without a physical face to face presence, building respect and trust at times can be difficult. Build trust and respect easy with Psychological techniques. Our trainer develops the use of deeper interpersonal skills and how they can create trust and respect over the phone.
Learning how to warm up your sales approach to reduce your fear of cold calling
Cold calling can be difficult if you are fearful of the responses. Our trainer provides some quick and easy techniques to have you thinking more positively towards the role and also warming up those cold calls sooner.
Identify ways to make a positive first impression
First impressions last. Make a positive impression fast. Vital for cold calling and roles where you need to get the customer on side quickly. Learn how to be a super communicator and connect with people almost immediately.
Identify strategies that help you speak to the decision-maker
Having your call transferred to the decision maker is a fantastic feeling. Are you getting shut down on the phone and your call is not reaching the desired person? Our trainer will demonstrate with different examples how a call will get shut down and how to become more effective in getting through to the decision maker.
Create a script to maximize your efficiency on the phone
Your script can make all the difference to your results. Optimizing your script will put you into the category of high performing call operators. Our training professional will assist you with perfecting your script for optimum results.
Learn what to say to create interest, handle objections, and close the sale
Becoming adaptable on the phone is an important attribute also. Our trainer will provide more assistance and information on how to gain more time, control and ability over the phone. Create more interest, handle objections with specific techniques and close the sale or call effectively with closing techniques.
More information on the course outline
Building Trust and Respect
Next, participants will discuss ways to develop trust and respect.
This session will continue the discussion on esteem and trust using the Johari window.
Now that participants have some essential tools, they will develop a script that can be used for any sales call.
We don’t believe in a call that is canned, but we do believe in a planned call. This session will clarify the difference between those types.
Next, participants will discuss some ways to make the most of voice mail. Participants will identify methods to avoid missed opportunities by following up and monitoring their calls.
This session will explore what the status quo means for participants and for their customers.
Participants will talk about some words of wisdom from Earl Nightingale.
During this session, participants will develop their listening and questioning skills.
This session will give participants some methods close the sale and to ask for.
Tailored Telemarketing Courses
Selling on the phone is different from the standard face to face meetings. Your team will require a particular skill set to be more successful. As you may have unique challenges for your team, we can customise the material to suit your telemarketing needs. Training options available Australia wide in Perth, Brisbane, Melbourne, Canberra, Darwin, Adelaide, Sydney, Parramatta, Geelong, and many more locations!
Telemarketing Training Outline
Specific Learning goals include developing the ability to:
- Build trust and respect with clients and colleagues.
- Warm up your sales strategy to improve success with cold calling.
- Identify ways to produce a positive impression.
- Identify negotiation approaches that will make you a more powerful seller.
- Produce a script to make the most of your Efficiency on the telephone.
- Learn what to say and what to ask to create curiosity, handle objections, and close the sale.
We start by a quick discussion in regards to what’s going to occur during the course. Students will also have a chance to identify their personal learning goals.
This session will explore the elements of a great sales voice and the way that participants may sound their best on the phone. Participants will also think of what customers hear when they put a telephone call to their company, and how they could create a service picture.
To Serve and Delight
In this session, participants will look at other aspects of language and how we could be better salespeople by selecting positive language.
Exceptional ideas for Selling by Telephone
This session will help participants put a different spin on selling by telephone. Topics will include keeping a positive outlook, building rapport, and remembering names.
Next, participants will discuss strategies to build trust and respect.
It’s More than Simply a Phase
A fantastic comprehension of the stages of negotiation is a real advantage to a sales professional. This session will explore the stages of discussion and introduce participants to a number of the most frequent kinds of negotiation.
During this session, participants will focus on their listening and questioning skills.
Developing Your Script
Now that participants have some basic tools, they will develop a script which may be used for any sales call.
We don’t think in a canned telephone, but we do believe in a planned call. This session will highlight the essential steps in call preparation.
Phone Tag and Call Backs
Next, participants will talk about some ways to get the most out of voice mail.
During this session, participants will identify strategies to prevent missed opportunities by monitoring their calls and following up.
Closing the Sale
This last session will give participants some ways to request and close the sale.
At the end of the day, students will have a chance to ask questions and fill out an action plan.
Learning new ways to build Confidence and respect
With no physical face to face presence, building respect and confidence occasionally can be difficult. Build trust and respect simple with Psychological techniques. Our trainer develops using deeper social skills and how they can produce trust and respect over the telephone.
Learning how to heat up your sales strategy to reduce your fear of cold calling
Cold calling can be challenging if you’re fearful of the answers. Our coach provides some quick and simple methods to get you thinking more favorably towards the function and also warming up those cold calls earlier.
Identify ways to create a positive first impression
First impressions last. Create a positive impression fast. Critical for cold calling and functions where you will need to find the customer on side immediately. Discover how to be a super user friendly and connect with people almost instantly.
Identify strategies that allow you to talk to the decision-maker
Getting your call transferred to the decision maker is a fantastic feeling. Are you getting closed down on the phone and your call isn’t reaching the desired individual? Our trainer will demonstrate with unique examples how a call will get closed down and how to become more effective in getting through to the decision maker.
Create a script to maximize your performance on the telephone
Your script can make all the difference to your results. Assessing your script will put you to the category of high performing telephone operators. Our training professional will help you with optimising your script for optimal results.
Learn what to say to create interest, handle objections, and close the sale
Becoming adaptable on the telephone is a significant attribute also. Our trainer will provide more help and information about the best way best to learn more time, control and capability over the telephone . Create more interest, deal with objections using specific tactics and close the sale or predict efficiently with closing techniques.
Customised Training Session For Teams (Included No Charge)
Redesigning or customising the courses based on the client’s wishes is one of the many services Paramount provides in order to give personal customisations to the educational experience of our customers. The remade courses can feature changes to many things based on what the client asks for, such as changes to the design of the test booklet or the words used in the presentation. This service carries no costs at all, and is completely optional to every client of our training courses.
In-House Customised training benefits:
- Flexible length – You choose the length of the session
- Highly Effective Team/Industry Specific
- Certificate of Completion (Professional Grade)
- Create a Team Building environment
- Cost effective – Group rate discount
- Printed courseware (No need to download or use an App to read)
Creating Content (Contact us for Quotation)
Our services extend to a lot more than just offering the training courses for our own training solutions. It also extends up to assembling more courses and materials for clients use at their request. Paramount provides a course assembly service for all clients who do not find their required needs in current courseware topics or materials. A professional writers and researchers will handle your request and build your elements as required. Contact for more details and pricing.
Instructor Led Online
Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST
We provide this course as an online assisted course. You provide the date and time, we provide the trainer and material. Great for regional business or employees that are at multiple premises. The benefits of booking an online assisted or instructed led training session is you don’t have to wait for a specific date or course to come up. We book in a time available to you. Same course as a workshop but just for you and online instead.
Get Information or Quotation For Your Team
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