Retail Sales Training

Retail Sales Training

Australia Wide: Sydney, Brisbane, Adelaide, Perth, Melbourne, Canberra, Gold Coast, Geelong, Parramatta.

Employer Training Options
This session can be custom designed to suit your employees and industry. Pictures, questions and material will all be modified to suit training requirements and objectives. Contact our staff for more details.

Target Audience and Purpose
This Retail Sales Training Session is to help retail sales people understand how to sell to retail clients. It was also show how rapport and communication can lead to bigger and better sales. We can add any other modules or remove modules to suit your retail sales needs.

Sales people that understand retail sales psychology will build rapport quicker, get bigger sales and build relationships more effectively. We discuss how retail sales can be a rewarding career. We also provide sales coaching.

Retail Sales Training Outcomes

Questions can be a retailers best friend. They can assist in gathering information to assist customers or help customers become motivated in their purchases. Learn how to use questions effectively to become better at sales, customer service and your role.

Did you know there were some advanced skills for information probing? Our trainers can advise how to use these skills within your role.

Getting along with your customers is an important factor when it comes to building relationships and repeat customers. Learn how you can connect quicker using mirroring techniques. Build similarities and help bridge the gap between you and your customer.

Learning to read which stage of the retail process your customer is in will help you to assist with a smooth transaction. Body language will help read buying signals, assist with complaint or conflict resolutions and identify areas of concern that you can assist with. With one of Australia’s Leading Body Language experts working with Paramount, our trainers provide the best information in regards to this communication tool.

This session is fantastic for those retailers or customer service agents to become more skilled in dealing with Objections. Our trainers provide more information and a list of objection handling techniques for participants to use.

Closing effectively will leave your customers with a positive impression and view you in a professional manner. We provide a range of closing options in this section to assist with the participants or team in closing professionally.

Learning more about behavior can help bring you closer to people. Learn more about the tools and techniques available to assist with our own behavior and also others.

Building up value in your products will allow you to sell easier and build more profit. With a competitive market place, you may wish to gain more tools for building value in your existing products. Learn how storytelling, experience sharing and value adding skills can help your customer see the worth in your service or products.

We discuss the opportunities to a retail sales person in Up-selling and Cross selling their products and services also. Being able to do these two effectively will help you to gain the upper hand in a competitive market.

Enthusiasm sells. Learning how your own attitude and motivation can help a client mirror and build enthusiasm with you will enable more productive sales. Our trainers will prove to participants how emotion can be contagious and how it will change the outcome of a sale.

Would you like all your clients to agree with you and your process more? Learn how to provide great leadership for the customer, and have them trust you more. Our trainer will highlight some great ways to improve your interactions so they become positive more of the time.

We discuss some of the sales strategies that the professionals use. Do you know how some brands become so big overnight? What attitude did their staff and team have? Learn about big brands around the globe and how they became brands through simple sales strategies.

The price shopper may be the most dreaded customer to many sales people. Learn how to work with these customers and enjoy interacting with them. Great tips from the experts for dealing with price shoppers.

Meeting the customers’ expectations will assist with a positive image and impact with the customer. Learn how to always be able to meet customers’ expectations and also how you can exceed them.

Tailored Retail Training

Our training modules and content can be customised and tailored to suit your specific needs. We offer professional training in Brisbane, Canberra, Melbourne, Sydney, Parramatta, Gold Coast, Adelaide, Darwin, Perth. For more information on this training session and a free custom outline please call 1300 810 725 or contact us here.

Retail Sales Training Outline​

Course Overview

The first part of the day will be spent getting to know the participants and discussing the workshop. Students will have the opportunity to identify their learning goals.

Topics covered in this course

Get Them On Board

In this session, participants will learn the mechanical steps of employee on-boarding.

Know the Product

In this session, participants will learn the importance to absolutely know every little detail about the saleable goods, and more.

Talk Them Down​

During this session, participants are taught the important skill that must be trained in potential retailers. It is all about the skills needed to approach, talk to, and persuade a stranger to buy your product.

Workshop Wrap-Up

At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

Learning Outcomes

Customised Training Session For Teams (Included No Charge)

Who wants generic content? Not us. Why not have your next session customised to suit your needs. Especially if it is free. We don’t charge for customisation as we think it is important part of making your training session more impacting and influential. No need for retraining if we get the job done right in the first place. We don’t need to retrain the same course as we think our courses fit better than most generic courses offered. Learn more about the customisation service we can provide to your next training session.

In-House Customised training benefits:
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Creating Content (Contact us for Quotation)

We can create a retail training manual that fits your type of product or service. Retail is a very different environment and not every workbook will be the perfect fit. If you have specific objectives or needs for your training session then contact our courseware team. We can create the right mix of activities, content and images to help style and deliver an incredible session. We can even sell you the rights to the courseware produced by us. If you call us we look forward to helping you with your training solution.

Instructor Led 1 on 1 Workshop

Choose your course and book in with one of our expert trainers. 4-6 hrs on a date specific to you. No need to wait for a date. Conducted online with Zoom. Duration 4-6hrs

1 Hour Instructor Led Session

Meet with one of our expert trainers and discuss any module, course or workplace skill. Great to upskill and for downtime at work. Conducted online with Zoom. Duration 1 hr.

Self Directed Online Course

These courses are prerecorded with multiple activities, assessments and learning videos. Can be completed at your own pace.

What's Included?

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We are always available to help.