Retail Sales Training
Australia Wide: Sydney, Brisbane, Adelaide, Perth, Melbourne, Canberra, Gold Coast, Geelong, Parramatta.
Employer Training Options
This session can be custom designed to suit your employees and industry. Pictures, questions and material will all be modified to suit training requirements and objectives. Contact our staff for more details.
Target Audience and Purpose
This Retail Sales Training Session is to help retail sales people understand how to sell to retail clients. It was also show how rapport and communication can lead to bigger and better sales. We can add any other modules or remove modules to suit your retail sales needs.
Sales people that understand retail sales psychology will build rapport quicker, get bigger sales and build relationships more effectively. We discuss how retail sales can be a rewarding career. We also provide sales coaching.
Retail Sales Training Outcomes
How to use questions effectively
Questions can be a retailers best friend. They can assist in gathering information to assist customers or help customers become motivated in their purchases. Learn how to use questions effectively to become better at sales, customer service and your role.
How to use probing techniques correctly
Did you know there were some advanced skills for information probing? Our trainers can advise how to use these skills within your role.
How to build rapport by mirroring
Getting along with your customers is an important factor when it comes to building relationships and repeat customers. Learn how you can connect quicker using mirroring techniques. Build similarities and help bridge the gap between you and your customer.
Body Language signals: How to read
Learning to read which stage of the retail process your customer is in will help you to assist with a smooth transaction. Body language will help read buying signals, assist with complaint or conflict resolutions and identify areas of concern that you can assist with. With one of Australia’s Leading Body Language experts working with Paramount, our trainers provide the best information in regards to this communication tool.
Objection handling techniques
This session is fantastic for those retailers or customer service agents to become more skilled in dealing with Objections. Our trainers provide more information and a list of objection handling techniques for participants to use.
Closing techniques
Closing effectively will leave your customers with a positive impression and view you in a professional manner. We provide a range of closing options in this section to assist with the participants or team in closing professionally.
Behavioral Tools and techniques
Learning more about behavior can help bring you closer to people. Learn more about the tools and techniques available to assist with our own behavior and also others.
Value Added Sales
Building up value in your products will allow you to sell easier and build more profit. With a competitive market place, you may wish to gain more tools for building value in your existing products. Learn how storytelling, experience sharing and value adding skills can help your customer see the worth in your service or products.
Up selling & Cross selling
We discuss the opportunities to a retail sales person in Up-selling and Cross selling their products and services also. Being able to do these two effectively will help you to gain the upper hand in a competitive market.
Using enthusiasm
Enthusiasm sells. Learning how your own attitude and motivation can help a client mirror and build enthusiasm with you will enable more productive sales. Our trainers will prove to participants how emotion can be contagious and how it will change the outcome of a sale.
Creating a YES customer
Would you like all your clients to agree with you and your process more? Learn how to provide great leadership for the customer, and have them trust you more. Our trainer will highlight some great ways to improve your interactions so they become positive more of the time.
Following successful sales strategies
We discuss some of the sales strategies that the professionals use. Do you know how some brands become so big overnight? What attitude did their staff and team have? Learn about big brands around the globe and how they became brands through simple sales strategies.
How to act with price shoppers
The price shopper may be the most dreaded customer to many sales people. Learn how to work with these customers and enjoy interacting with them. Great tips from the experts for dealing with price shoppers.
Meeting Expectations
Meeting the customers’ expectations will assist with a positive image and impact with the customer. Learn how to always be able to meet customers’ expectations and also how you can exceed them.
Tailored Retail Training
Our training modules and content can be customised and tailored to suit your specific needs. We offer professional training in Brisbane, Canberra, Melbourne, Sydney, Parramatta, Gold Coast, Adelaide, Darwin, Perth. For more information on this training session and a free custom outline please call 1300 810 725 or contact us here.
Retail Sales Training Outline
How to use questions effectively
Questions could be a merchants best friend. They can help in gathering information to aid clients or assist clients become motivated in their purchases. Discover how to use questions effectively to become better at sales, customer support and your role.
How to use probing techniques properly
Did you know there were some innovative skills for information probing? Our coaches can advise how to use these skills in your role.
How to build rapport by mirroring
Getting along with your clients is an important element when it comes to building relationships and repeat clients. Discover ways to connect faster using mirroring techniques. Build similarities and help bridge the gap between you and your client.
Body Language signs: How to read
Learning how to read which point of the retail process your client is in can enable you to help with a smooth trade. Body language will help read buying signs, assist with criticism or conflict resolutions and identify areas of concern which you could assist with. With one of Australia’s top Body Language experts working with Paramount, our coaches provide the best advice in regards to the communication tool.
Objection handling techniques
This session is excellent for those retailers or customer support representatives to become more proficient in managing objections. Our facilitators provide more info and a list of objection handling techniques for participants to use.
Closing techniques
Closing efficiently will leave your clients with a positive impression and see you in a professional fashion . We provide a selection of closing choices in this section to aid with the participants or group in closing professionally.
Behavioral Tools and Techniques
Learning more about behaviour will help bring you closer to people. Find out more about the techniques and tools available to help with our own behaviour and also others.
Value Added Sales
Building up value on your products will make it possible for you to sell simpler and build more profit. Having a competitive market place, you might want to obtain more tools for building value in your present products. Find out how storytelling, experience sharing and worth adding abilities can assist your customer see the worth in your products or service.
Up selling & Cross selling
We talk about the opportunities to a retail sales person in Up-selling and Cross selling their services and products also. Being able to do these two effectively can enable you to get the upper hand in a competitive industry.
Using enthusiasm
Enthusiasm sells. Learning how your own mindset and motivation can help a customer mirror and build excitement with you will enable more effective earnings. Our coaches will prove to participants how emotion can be infectious and how it will change the result of a sale.
Developing a YES customer
Would you prefer all your customers to agree with you and your procedure more? Learn how to offer excellent leadership for your client, and have them trust you more. Our trainer will highlight a few fantastic ways to increase your interactions in order that they get positive more of the time.
Following successful sales strategies
We discuss a few of the sales strategies that the professionals use. Do you understand how some brands get so big overnight? What attitude did their team and staff have? Learn about big brands worldwide and how they became brands through easy sales strategies.
How to behave with price shoppers
The purchase price shopper might be the most dreaded client to a lot of sales people. Discover how to work with these clients and enjoy interacting with them. Amazing ideas from the facilitators for dealing with price shoppers.
Meeting Expectations
Meeting the customers’ expectations will help with a favorable image and impact with the client. Learn how to always have the ability to meet clients’ expectations and how you are able to exceed them.
Customised Training Session For Teams (Included No Charge)
Who wants generic content? Not us. Why not have your next session customised to suit your needs. Especially if it is free. We don’t charge for customisation as we think it is important part of making your training session more impacting and influential. No need for retraining if we get the job done right in the first place. We don’t need to retrain the same course as we think our courses fit better than most generic courses offered. Learn more about the customisation service we can provide to your next training session.
In-House Customised training benefits:
- Flexible length – You choose the length of the session
- Highly Effective Team/Industry Specific
- Certificate of Completion (Professional Grade)
- Create a Team Building environment
- Cost effective – Group rate discount
- Printed courseware (No need to download or use an App to read)
Creating Content (Contact us for Quotation)
We can create a retail training manual that fits your type of product or service. Retail is a very different environment and not every workbook will be the perfect fit. If you have specific objectives or needs for your training session then contact our courseware team. We can create the right mix of activities, content and images to help style and deliver an incredible session. We can even sell you the rights to the courseware produced by us. If you call us we look forward to helping you with your training solution.
Instructor Led Online
Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST
We provide this course as an online assisted course. You provide the date and time, we provide the trainer and material. Great for regional business or employees that are at multiple premises. The benefits of booking an online assisted or instructed led training session is you don’t have to wait for a specific date or course to come up. We book in a time available to you. Same course as a workshop but just for you and online instead.
Public Workshop at a Venue
Details:
- Time: 9:00 AM – 4:00 PM
- Small Number of participants per workshop, average 5 people, max 12
- Lunch and refreshments are included
Details:
- Pay on Invoice or by Credit Card
- Professional Grade Certificate of Completion Provided
- Comprehensive courseware and materials
Please scroll Horizontally to see course dates:
| Location | Date 1 | Date 2 | Date 3 |
|---|---|---|---|
| Sydney Level 1, 111 Harrington Street Sydney NSW 2000 | Aug 21 1 day course $495.00 Book Now | Nov 21 1 day course $495.00 Book Now | Feb 21 1 day course $495.00 Book Now |
| Perth Level1 Cloisters, 863 Hay Street Perth WA 600 | Aug 21 1 day course $495.00 Book Now | Nov 21 1 day course $495.00 Book Now | Feb 21 1 day course $495.00 Book Now |
| Brisbane 24/215 Adelaide Street, Brisbane QLD 4000 | Aug 21 1 day course $495.00 Book Now | Nov 21 1 day course $495.00 Book Now | Feb 21 1 day course $495.00 Book Now |
| Melbourne 123 Queen Street, Melbourne VIC 3000 | Aug 21 1 day course $495.00 Book Now | Nov 21 1 day course $495.00 Book Now | Feb 21 1 day course $495.00 Book Now |
| Adelaide 19 Young Street Adelaide SA 5000 | Aug 21 1 day course $495.00 Book Now | Nov 21 1 day course $495.00 Book Now | Feb 21 1 day course $495.00 Book Now |
| Canberra 4 National Circuit Canberra ACT 2600 | Aug 21 1 day course $495.00 Book Now | Nov 21 1 day course $495.00 Book Now | Feb 21 1 day course $495.00 Book Now |
Get Information or Quotation For Your Team
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