Retail Sales Training

Retail Sales Training

Australia Wide: Sydney, Brisbane, Adelaide, Perth, Melbourne, Canberra, Gold Coast, Geelong, Parramatta.

Employer Training Options
Our team of experts can tailor this session to meet the unique needs of your employees and industry. From thought-provoking questions, custom visuals, and specialised materials – our staff will help design a training program specifically built to accomplish all desired objectives. Get in touch today for more information!

Target Audience and Purpose
In this Retail Sales Training Session, sales people will gain an understanding of how to create successful customer interactions and build meaningful rapport – leading that can open up greater opportunities for selling. We are confident in tailoring the modules provided so you benefit from a program tailored specifically to your retail needs!

Increasing your understanding of retail sales psychology can lead to improved rapport, increased profits and stronger relationships. Working in the realm of retail sales has its rewards – that’s why we offer support through our professional coaching services.

Retail Sales Training Outcomes

Questions can be a retailers best friend. They can assist in gathering information to assist customers or help customers become motivated in their purchases. Learn how to use questions effectively to become better at sales, customer service and your role.

Did you know there were some advanced skills for information probing? Our trainers can advise how to use these skills within your role.

Getting along with your customers is an important factor when it comes to building relationships and repeat customers. Learn how you can connect quicker using mirroring techniques. Build similarities and help bridge the gap between you and your customer.

Learning to read which stage of the retail process your customer is in will help you to assist with a smooth transaction. Body language will help read buying signals, assist with complaint or conflict resolutions and identify areas of concern that you can assist with. With one of Australia’s Leading Body Language experts working with Paramount, our trainers provide the best information in regards to this communication tool.

This session is fantastic for those retailers or customer service agents to become more skilled in dealing with Objections. Our trainers provide more information and a list of objection handling techniques for participants to use.

Closing effectively will leave your customers with a positive impression and view you in a professional manner. We provide a range of closing options in this section to assist with the participants or team in closing professionally.

Learning more about behaviour can help bring you closer to people. Learn more about the tools and techniques available to assist with our own behaviour and also others.

Building up value in your products will allow you to sell easier and build more profit. With a competitive market place, you may wish to gain more tools for building value in your existing products. Learn how storytelling, experience sharing and value adding skills can help your customer see the worth in your service or products.

We discuss the opportunities to a retail sales person in Up-selling and Cross selling their products and services also. Being able to do these two effectively will help you to gain the upper hand in a competitive market.

Enthusiasm sells. Learning how your own attitude and motivation can help a client mirror and build enthusiasm with you will enable more productive sales. Our trainers will prove to participants how emotion can be contagious and how it will change the outcome of a sale.

Would you like all your clients to agree with you and your process more? Learn how to provide great leadership for the customer, and have them trust you more. Our trainer will highlight some great ways to improve your interactions so they become positive more of the time.

We discuss some of the sales strategies that the professionals use. Do you know how some brands become so big overnight? What attitude did their staff and team have? Learn about big brands around the globe and how they became brands through simple sales strategies.

The price shopper may be the most dreaded customer to many sales people. Learn how to work with these customers and enjoy interacting with them. Great tips from the experts for dealing with price shoppers.

Meeting the customers’ expectations will assist with a positive image and impact with the customer. Learn how to always be able to meet customers’ expectations and also how you can exceed them.

Tailored Retail Training

Our training modules and content can be customised and tailored to suit your specific needs. We offer professional training in Brisbane, Canberra, Melbourne, Sydney, Parramatta, Gold Coast, Adelaide, Darwin, Perth. For more information on this training session and a free custom outline please call 1300 810 725 or contact us here.

Retail Sales Training Outline

Course Introduction

This workshop begins with a chance to build connections and set goals. Participants will have the opportunity to express their objectives enabling them to focus on achieving those goals throughout the days activities.

Topics covered in this course

Getting Everyone on Board

During this session participants will learn the steps needed to effectively onboard employees. Strengthen your team. Ensure they are prepared for success!

Product Knowledge

In this session participants will discover the insights gained when they have an understanding of their merchandise. Come ready to explore every aspect of these items and unlock opportunities!

Effective Communication Techniques

By attending this session participants will acquire the skills and confidence to become retailers. They will learn how to engage strangers in conversations, about their products gaining an understanding of what it takes to persuade customers into making purchase decisions.

Wrap Up Session

At the end of this course participants will have an opportunity to seek clarification or guidance by asking questions and creating a personalised action plan.

Learning Outcomes

Customised Training Session For Teams (Included No Charge)

Let us help you bring your next training session to life! We offer a free customisation service that ensures the content perfectly suits whatever needs you have. Our tailored approach means we won’t need to retrain as our courses fit better than generic options without needing additional work, helping you get maximum impact and influence – find out more about what we can do today!

In-House Customised training benefits:
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Creating Content (Contact us for Quotation)

Are you looking to create a retail training manual tailored specifically for your product or service? Our dedicated courseware team is available to assist in designing and delivering the perfect solution. With an array of activities, content and images that can be customised according to your objectives, we guarantee an engaging session! Furthermore, our services are flexible – allowing customers like yourself the option of purchasing rights related with any materials produced by us. We look forward connecting with you soon so contact us today for further assistance on crafting your ideal retail environment training program!

Instructor Led 1 on 1 Workshop

Take your career to the next level. Sign up for one of our specialised courses and work side-by-side with an experienced trainer – no waiting required! Our online workshops are tailored around you, allowing maximum flexibility in regards to duration (4 – 6 hours) and date. Join us on Zoom anytime soon to kickstart your journey!

1 Hour Instructor Led Session

Our expert trainers are here to help you upskill or brush up on your workplace skills. Take an hour of downtime at work and participate in our online Zoom sessions, where any module or course can be discussed with ease! Invest a little now for great returns later – develop yourself today.

Self Directed Online Course

These courses are prerecorded with multiple activities, assessments and learning videos. Can be completed at your own pace.

What's Included?

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Contact Our Team

Contact our staff for any question, request or assistance.
We are always available to help.

Contact Our Team

Contact our staff for any question, request or assistance.
We are always available to help.

Contact Our Team

Contact our staff for any question, request or assistance.
We are always available to help.

Contact Our Team

Contact our staff for any question, request or assistance.
We are always available to help.

Contact Our Team

Contact our staff for any question, request or assistance.
We are always available to help.

Tell us more

Thank you for choosing to work with us. We would like to help build a session that suits you. You may have already received a sample from our team, however we would like to learn more about your needs.


Contact Our Team

Contact our staff for any question, request or assistance.
We are always available to help.