Retail Sales Training Outline

How to use questions effectively

Questions could be a merchants best friend. They can help in gathering information to aid clients or assist clients become motivated in their purchases. Discover how to use questions effectively to become better at sales, customer support and your role.

How to use probing techniques properly

Did you know there were some innovative skills for information probing? Our coaches can advise how to use these skills in your role.

How to build rapport by mirroring

Getting along with your clients is an important element when it comes to building relationships and repeat clients. Discover ways to connect faster using mirroring techniques. Build similarities and help bridge the gap between you and your client.

Body Language signs: How to read

Learning how to read which point of the retail process your client is in can enable you to help with a smooth trade. Body language will help read buying signs, assist with criticism or conflict resolutions and identify areas of concern which you could assist with. With one of Australia’s top Body Language experts working with Paramount, our coaches provide the best advice in regards to the communication tool.

Objection handling techniques

This session is excellent for those retailers or customer support representatives to become more proficient in managing objections. Our facilitators provide more info and a list of objection handling techniques for participants to use.

Closing techniques

Closing efficiently will leave your clients with a positive impression and see you in a professional fashion . We provide a selection of closing choices in this section to aid with the participants or group in closing professionally.

Behavioral Tools and Techniques

Learning more about behaviour will help bring you closer to people. Find out more about the techniques and tools available to help with our own behaviour and also others.

Value Added Sales

Building up value on your products will make it possible for you to sell simpler and build more profit. Having a competitive market place, you might want to obtain more tools for building value in your present products. Find out how storytelling, experience sharing and worth adding abilities can assist your customer see the worth in your products or service.

Up selling & Cross selling

We talk about the opportunities to a retail sales person in Up-selling and Cross selling their services and products also. Being able to do these two effectively can enable you to get the upper hand in a competitive industry.

Using enthusiasm

Enthusiasm sells. Learning how your own mindset and motivation can help a customer mirror and build excitement with you will enable more effective earnings. Our coaches will prove to participants how emotion can be infectious and how it will change the result of a sale.

Developing a YES customer

Would you prefer all your customers to agree with you and your procedure more? Learn how to offer excellent leadership for your client, and have them trust you more. Our trainer will highlight a few fantastic ways to increase your interactions in order that they get positive more of the time.

Following successful sales strategies

We discuss a few of the sales strategies that the professionals use. Do you understand how some brands get so big overnight? What attitude did their team and staff have? Learn about big brands worldwide and how they became brands through easy sales strategies.

How to behave with price shoppers

The purchase price shopper might be the most dreaded client to a lot of sales people. Discover how to work with these clients and enjoy interacting with them. Amazing ideas from the facilitators for dealing with price shoppers.

Meeting Expectations

Meeting the customers’ expectations will help with a favorable image and impact with the client. Learn how to always have the ability to meet clients’ expectations and how you are able to exceed them.

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