Questions can be a retailers best friend. They can assist in gathering information to assist customers or help customers become motivated in their purchases. Learn how to use questions effectively to become better at sales, customer service and your role.

Did you know there were some advanced skills for information probing? Our trainers can advise how to use these skills within your role.

Getting along with your customers is an important factor when it comes to building relationships and repeat customers. Learn how you can connect quicker using mirroring techniques. Build similarities and help bridge the gap between you and your customer.

Learning to read which stage of the retail process your customer is in will help you to assist with a smooth transaction. Body language will help read buying signals, assist with complaint or conflict resolutions and identify areas of concern that you can assist with. With one of Australia’s Leading Body Language experts working with Paramount, our trainers provide the best information in regards to this communication tool.

This session is fantastic for those retailers or customer service agents to become more skilled in dealing with Objections. Our trainers provide more information and a list of objection handling techniques for participants to use.

Closing effectively will leave your customers with a positive impression and view you in a professional manner. We provide a range of closing options in this section to assist with the participants or team in closing professionally.

Learning more about behaviour can help bring you closer to people. Learn more about the tools and techniques available to assist with our own behaviour and also others.

Building up value in your products will allow you to sell easier and build more profit. With a competitive market place, you may wish to gain more tools for building value in your existing products. Learn how storytelling, experience sharing and value adding skills can help your customer see the worth in your service or products.

We discuss the opportunities to a retail sales person in Up-selling and Cross selling their products and services also. Being able to do these two effectively will help you to gain the upper hand in a competitive market.

Enthusiasm sells. Learning how your own attitude and motivation can help a client mirror and build enthusiasm with you will enable more productive sales. Our trainers will prove to participants how emotion can be contagious and how it will change the outcome of a sale.

Would you like all your clients to agree with you and your process more? Learn how to provide great leadership for the customer, and have them trust you more. Our trainer will highlight some great ways to improve your interactions so they become positive more of the time.

We discuss some of the sales strategies that the professionals use. Do you know how some brands become so big overnight? What attitude did their staff and team have? Learn about big brands around the globe and how they became brands through simple sales strategies.

The price shopper may be the most dreaded customer to many sales people. Learn how to work with these customers and enjoy interacting with them. Great tips from the experts for dealing with price shoppers.

Meeting the customers’ expectations will assist with a positive image and impact with the customer. Learn how to always be able to meet customers’ expectations and also how you can exceed them.