Learning to Communicate Assertively for Improved Relationships
Achieving workplace success is dependent on open and improvest communication. No matter the situation, it’s important for employees to articulate their needs as well as any grievances with products, projects or co-workers in a professional manner. This allows everyone involved to understand expectations while maintaining strong working relationships within the team.
This technique is known as assertive communication.
What are the principles of assertive communication?
Assertiveness provides the essential skill of being able to clearly and confidently communicate your standpoint, providing you with a crucial tool for healthy self-expression.
As an individual, assertive communication is a keystone to success. However, its importance extends beyond that; it also provides organisational benefits as it encourages individuals to advocate for themselves and bring tangible value into the organisation.
Assertive communication is a great tool to both lower stress and anxiety, while offering the opportunity for growth. By practicing assertiveness we can invite others into our lives who are capable of helping us refine our skills or provide feedback when needed.
Assertiveness is an invaluable tool for taking charge of our lives. It gives us the power to effectively communicate and express our needs without compromising on respect, allowing us to gain control over how we are perceived in any situation.
Rather than attempt to drive our opinions onto others, successful assertiveness involves creating a mutual understanding between parties and finding an outcome that brings everyone satisfaction.
Using assertive communication can promote employee satisfaction.
Effective communication can be a powerful tool for building morale in the workplace. When staff are able to openly express themselves without fear of judgement, it creates an environment where individuals feel valued and secure – leading to happier employees overall.
In many workplaces, employees may feel hesitant to voice their ideas due to potential repercussions. If a lack of assurance prevents them from engaging in meaningful discussion and contribution, this could lead to missed opportunities for problem solving that would benefit the organisation as a whole.
Repercussions and a fear of failure can significantly limit employee innovation, even when they recognise the advantages that bold ideas could bring. To unleash creativity in staff, organisations must create an environment where employees are inspired to take risks without penalty.
This is the thought process:
Is there a risk of making a mistake if I try something new?
Will I receive recognition for my work if I try something new?
Will I be seen as a threat if I think outside the box by my co-workers and supervisor?
Assertive communication is an important asset to any individual’s professional success and that of the organisation they belong. However, it can be a challenge for those who aren’t naturally assertive, so how do we enable them to effectively express their thoughts and ideas?
Learning to Communicate Assertively
1. Gain an understanding of your objective.
Having a clear understanding of what we want and why can be integral in building assertive communication. Doing so enables us to properly evaluate opportunities that arise, rather than having our boundaries easily pushed by others when left unclear.
2. Clarify your personal values.
Clarifying your personal values is an important milestone to improve in on what you should prioritise. With every request or question comes the opportunity to assess if it aligns with and helps fulfil your core value system. Once identified, those that do can be welcomed wholeheartedly while initiatives contradicting these principles might require more contemplation before proceeding.
3. Begin with people in whom you trust.
Strengthening your communication style isn’t a daunting task; start by building confidence in those closest to you. Showing your assertive side with trusted individuals can help prepare you for harder conversations ahead. Asking for what is important and expressing needs in a respectful manner will set the stage for effective, professional exchanges down the road.
To start building a supportive network, look to the people who have already invested in your success and want to see you thrive. Reaching out won’t be difficult when these familiar faces are there for guidance!
When you set clear expectations and openly communicate your wants, the people around you will be eager to provide support. As these connections grow stronger through meaningful dialogue, so too does our confidence in taking risks with trust – making new opportunities possible as we progress forward!
The Secret Benefits of Assertive Communication
Assertiveness can aid in improvest and effective communication, but its implications must be carefully considered. It may lead to misunderstandings if people fail to properly convey their feelings or take feedback too harshly. Ultimately, successful conversations require a balance of directness and empathy for positive results.
People may encounter difficulty when it comes to expressing their feelings, as some environments don’t foster open and improvest communication. However, those who were brought up with the opposite belief system will likely find emotion expression a natural part of life.
Managers are best-equipped to recognise and properly address resistance when they understand the unique cultural, educational, and experiential backgrounds of their team members. In order to foster a more productive environment with commonly accepted tenets for assertive communication, this fundamental knowledge is essential.
Assertive communication is more than simply the words you say; it also requires an understanding and respect for social conventions. Effectively utilising this approach can ensure that one’s message effectively reaches its intended target in a meaningful manner.
What am I referring to?
Throughout my professional journey, I have invested time and effort into perfecting how to effectively share ideas in the business realm. In doing so, it’s not about adopting an overly refined speaking style; as my Mom would say “itisn’t rocket science!”
Throughout my professional journey, I have invested time and effort into perfecting how to effectively share ideas in the business realm. In doing so, it’s not about adopting an overly refined speaking style; as my Mom would say “itisn’t rocket science!”
From an early age, I learnt that communication is the key to success. My managers practiced this by providing clear expectations and desires, teaching me valuable lessons on how to conduct relationships in a professional setting.
As I advanced in my career, it became apparent that the same content delivered by a white person and myself was interpreted differently—and not only due to gender but also race. It highlighted how perspective can shape a conversation’s outcome in spite of identical words being used.
Model Minority and Assertive Speaking are two important concepts.
It can be surprising to those who ascribe to the generalisation of Asian Australians as a “model minority” when encountering someone from this community exhibiting assertive communication. How do such individuals react?
Asian Australians may be exposed to surprise or scorn when they don’t meet the model minority stereotype of being passive, agreeable and compliant. This means that managers who expect this kind of behaviour can find it hard to work with those employees whose personalities diverge from these conventional norms.
Analysing the Role of Gender on Assertive Communication
Despite progress towards gender equality in recent years, expectations and long-established stereotypes continue to create complex challenges for female communication.
Assertive communication is an essential skill, but it can be interpreted differently across genders and cultural backgrounds. This underscores the limiting expectations for women that often sustain male dominance in society.
Effective communication is not a matter of identity; it requires equal respect among all peers, regardless of gender, ethnicity, race or background. By prioritising assertive dialogue between individuals we can create an environment where collaboration and understanding are valued.
Concluding Remarks
Effective communication is essential for successful collaboration, and assertiveness can be the bridge that connects people working towards a common goal. Understanding how to communicate in an assertive manner equips us with the tools necessary to foster understanding between co-workers while inspiring tolerance among those we interact with daily.
Everyone benefits when everyone works together; collaboration with co-workers can be a great asset to both personal and professional success.
“Updated 10/1/2023”
David Alssema is a Body Language Expert and Motivational Speaker. As a performer in the personal development industry in Australia he has introduced and created new ways to inspire, motivate and develop individuals.
David Alssema started his training career with companies such as Telstra and Optus Communications, and then developed Neuro-Linguistic Programming (NLP) within workplace training as principal of Paramount Training & Development.
As an author/media consultant on body language and professional development David has influenced workplaces across Australia. He contributes to Media such as The West Australian, ABC Radio, Australian Magazines and other Australia Media Sources.