Assertiveness

HR Skills. Goal setting and technical skills required for human resources.

Developing Confidence

Developing Confidence A Guide to Boosting Confidence. Confidence plays a role in aspects of life particularly in the business world. Whether you’re starting your job or leading an organisation it’s common to experience moments of self doubt. However, these moments don’t have to impede your progress. In this guide we delve into expert insights on […]

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Managing Anger in the Workplace: Being Assertive

Managing Anger in the Workplace; Strategies and Precautions Conflict within a work environment doesn’t always have to be detrimental. However, minor disagreements can escalate if they are left unaddressed. The key to managing anger effectively lies in prevention. It’s crucial to identify anger issues and address them before they intensify. Workplace anger often serves as

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What are Assertive Behaviours?

What is Assertive Behaviour? Assertiveness is often incorrectly misconstrued with aggression, however it’s really the art of standing your ground without resorting to heated verbal exchanges. It rests in effectively communicating and keeping an open dialogue while respecting differing opinions – ultimately finding a mutually beneficial resolution. Having assertiveness as part of your communication ability

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What Are Some Benefits of Being Assertive?

What Does it Mean to Be Assertive? Assertiveness is a key element of effective communication, wherein individuals are able to express themselves firmly and confidently without compromising the feelings or integrity of others. By remaining equanimous in their approach, those who exhibit assertive behaviour convey their point-of-view with directness and conviction while preserving equality within

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How to demonstrate active listening to customers

How to demonstrate active listening to customers What is Active Listening? Active listening is essential for effective communication, including customer service. This means paying attention to and correctly understanding the customer’s words and responding in a way that shows their message was heard. As a customer service representative, you must actively listen to your clients

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Confident body language skills

Confident body language skills What is Body Language? Strategies to Demonstrate a Self-Assured Posture While verbal communication is important, body language can be just as powerful in conveying one’s message and creating a lasting (positive) impression. Developing strong non-verbal cues can not only heighten your self-confidence but also assist those with Social Anxiety Disorder (SAD).

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Assertive Speech

Assertive communication is a way of expressing yourself that’s clear, direct and respectful. It strikes a balance, between being passive and aggressive. Adopting a communication style can improve relationships reduce stress caused by conflicts and boost self-confidence. Here are nine characteristics of communication. 1.. Directness. Assertive individuals express themselves in a manner without being overly

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What Are Assertive Communication Skills?

Learning to Communicate Assertively for Improved Relationships Achieving workplace success is dependent on open and improvest communication. No matter the situation, it’s important for employees to articulate their needs as well as any grievances with products, projects or co-workers in a professional manner. This allows everyone involved to understand expectations while maintaining strong working relationships

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