Emotional Intelligence In the Workplace
Emotions and intelligence were once seen as opposing one another in the past. Researchers in emotion psychology have been increasingly interested in both and how they work together in the past few decades.
Higher emotional intelligence not only contributes to employee happiness and satisfaction but also helps to improve job performance.
Research has shown that employees who score higher on the EQ measure tend to be rated higher in interpersonal functioning, leadership skills, and stress management. Research has shown that employees who have been trained in emotional intelligence can be more productive and receive better management evaluations.
We are all emotional people and businesses are adapting. Some examples are they now offer more flexible work schedules and other services (for instance, some health plans include mental healthcare coverage). This ensures that employees are well looked after. This includes the hiring of psychologists to human resource teams. Understanding your workforce and providing useful training can directly impact employee/employer relations.
Become Self Aware
It is important to recognise your emotions and practice utilising them in order to improve your emotional intelligence skills at work. Self-awareness is the ability to recognise different aspects of your self, including emotions and feelings. It is a foundational component of emotional intelligence. You must first become self-aware in order to recognise your emotions, and to understand why they are occurring.
Pay attention to what you feel. What affects your response to these emotions? How do the emotions you feel influence your decisions and how you interact with others. You may be able to become more aware of your emotions and their role in your day by reflecting on these questions.
Assess your emotional strengths and areas of weakness. Do you communicate well with others? Are you prone to anger, impatience, or annoyance? How can you effectively deal with these emotions? Recognising your weaknesses can help you find ways to overcome them.
You don’t have the same emotional love connections at work that you have at home to encourage you to get along with your colleagues. You don’t have the advantage of a shared past experience to help you understand how others move in the future. It is even more crucial to be able to listen to the needs of those around you. That ability is already there – active awareness and the empathy that comes from it. These elements can help you achieve success in your job and solve any problem. If you are able to read and respond to others’ feelings, office politics, morale issues, and lack of collaboration don’t have the power to destroy your work life.
The Workplace’s Value of Emotional Intelligence
There are four types of emotional intelligence that each have their own benefits in a work environment.
Self-awareness refers to the ability to recognise your emotions and triggers. Understanding your emotions helps you to understand the reactions of others. To understand how your clients, coworkers and managers view you, it might be helpful to practice self-awareness.
Self Awareness is a way to better understand yourself. Self awareness allows employees to understand their strengths, weaknesses and drivers. It also helps them to see the impact they have on other people in the workplace. They have an intuitive sense of their own abilities and can see how they will fit in any given role or project. They are open to constructive criticism and are motivated to improve themselves and be an influence on others.
Self-regulation refers to the ability to manage and adjust your emotions in order to have a positive impact. Because your emotions can have an impact on others, it is important to be in control of your emotions in all situations. To maintain a professional appearance before clients, you might be able to control your emotions.
Self Management allows us to manage negative emotions and stops them from having a detrimental impact on our lives. Employees who are good at managing their anger and frustration will not let it get in the way. They will be comfortable speaking up for themselves and others, as well as bringing workplace problems to management’s attention. They will be a leader and encourage their team to succeed while keeping morale high and maintaining team spirit.
Our team is made up of great social employees. A person with acute social awareness is able to tell when someone is uncomfortable, disengaged or not saying what they want. They are a team player who puts the well-being of the group above their own success. They are service-oriented, great listeners, and especially good in public-facing positions.
Social skills are tools that allow you to communicate with others and interact with them. A stronger social skill set will allow you to communicate better and solve conflicts faster. You can use social skills in the workplace to advance your career, and they are essential tools for leaders.
Relationship Management can be described as a simple application of empathy. A relationship manager is an expert in conflict resolution. They are able to keep calm when faced with distress and can diffuse it through humor or empathy listening. They can be a great candidate for managerial positions and are highly influential at work.
Empathy refers to the ability of understanding and identifying the feelings of others. Empathy allows you to better manage workplace situations. You can respond with empathy to a coworker who is showing signs dismay.
Overall Emotional Intelligence is a vital skill needed for the workplace. If you would like to learn more about this topic or others call us for more details on our training courses.