Managing Stress, in the Workplace Yeah you know pressure can actually be a thing sometimes. It can motivate us to accomplish things and reach our goals.. It’s important to be careful because too much of it can cause problems. Finding a balance is crucial when it comes to dealing with work related stress. These days […]
Workplace Stress: Organisational Behaviour in the Office Read More »
In any setting we all come across co-workers who present challenges. These individuals can sometimes disturb the flow of our work by not following established norms. However, it’s important that we remain composed and professional when faced with situations. Creating an environment is crucial, for the well being of our workplace as a whole. Lets
Dealing with Difficult Behaviours Read More »
Becoming customer service oriented in an environment extends beyond serving clients; it also applies to how you engage with your colleagues and superiors, within the workplace. The foundation of customer service lies in communication and fostering an internal mindset that prioritizes the needs of customers can lead to enhanced collaboration, productivity and overall satisfaction at
How To Become Customer Service Focused Read More »
What Does Delegation Mean? Delegation is the key to taking advantage of your team’s capabilities and achieving success. Assigning tasks according to individual strengths ensures better quality, while dividing responsibility allows those with special expertise or passion for a specific topic lead the way in managing it. As a manager, delegating properly can help you
Delegation Tips for Non Delegators Read More »
Telemarketing is a marketing technique where salespeople contact customers to offer them products or services. This contact can be made through phone calls or, by scheduling face to face or web conferencing appointments during the call. Telemarketing can also involve playing recorded sales pitches over the phone using automatic dialing. There are two types of
Telemarketing Tips for Call Centres Read More »
Unleashing the Potential of Customer Focus; Exploring the Path to Success Customer centricity is an approach and philosophy that puts the customer at the heart of all business activities, decisions and strategies. It involves creating a company culture and operational framework focused on understanding and meeting customer needs, preferences and expectations. In a customer focused
Creating a Customer Centric Culture Read More »
In times there has been a lot of attention given to the issue of burnout. In fact the World Health Organisation officially recognised burnout as a phenomenon, in 2019. This phenomenon shows itself through three signs, each accompanied by symptoms that indicate someone is experiencing burnout. It is crucial to be able to recognise these
Workplace Stress. Is it getting all too much? Read More »
For businesses wishing to stand out in today’s bustling market, offering exceptional customer service is essential. Not only does it build consumer loyalty and trust, but strategically provides the opportunity for rapid growth and brand recognition. Advantages of Providing Quality Customer Service Excellent customer service has the potential to propel your business forward, from retaining
The Benefits of Good Customer Service Read More »
Effective communication plays a role, in achieving success regardless of your profession. Employers highly value this skill as it impacts aspects of work life. From interacting with co-workers to navigating situations being a communicator is essential for thriving in your career. Proficiency in both written and spoken language is key. It enables you to share
Communication Skills Read More »
Mastering the Skill of Active Listening; A Deep Dive Becoming a listener is a journey that requires dedicated focus. By committing to improvement one can enrich their listening abilities. This process involves practice, which brings rewards and enhances communication skills. The Power of Active Listening, through Deliberate Effort Listening; The Foundation for CommunicationActive listening is
Active Listening Skills Read More »
Setting realistic objectives is an essential part of accomplishing any goal you want to reach, no matter what the field. With well-defined goals in place, it’s easier to prioritise your tasks and stay motivated as you work steadily towards them. What are the benefits of having effective goals? Success in football does not come easy;
Successful Goal Setting Techniques Read More »
Project planning, right? It’s a necessary task if you want to achieve success. So, you know, you need to ensure your project reaches its intended destination smoothly and efficiently. And how do you achieve that? Well, there are some steps, such as setting goals and creating milestones, as well as allocating resources to complete tasks
Workplace planning for projects Read More »
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Contact our staff for any question, request or assistance.
We are always available to help.
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