In times there has been a lot of attention given to the issue of burnout. In fact the World Health Organisation officially recognised burnout as a phenomenon, in 2019. This phenomenon shows itself through three signs, each accompanied by symptoms that indicate someone is experiencing burnout. It is crucial to be able to recognise these […]
Workplace Stress. Is it getting all too much? Read More »
In a world where technology reigns, developing strong communication skills has become essential for success. With digital interactions becoming increasingly popular in almost all facets of life, the ability to effectively convey messages is an invaluable asset that anyone can acquire and sharpen with practice. To keep up with the rapidly evolving workplace, employees must
Communication Skills New Course Available Read More »
Creating a work environment that prioritizes employee satisfaction is vital, for success in the paced business world. Just as businesses aim to understand and serve their customers well it’s equally important to comprehend and meet the needs of customers – the employees. To ensure levels of employee satisfaction organizations need to invest time and resources
Understanding Your Customers For Great Service Read More »
Promoting a Positive Work Culture; Nurturing Enthusiasm and Addressing Apathy Maintaining a work culture is crucial to cultivate enthusiasm and counteract apathy in the workplace. In this exploration of “Enthusiasm and Apathy, at Workplace ” we will delve into strategies aimed at fostering an engaging work environment that encourages enthusiasm while mitigating apathy. The Role
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Telephone Communication in The Workplace During a phone call it’s important to choose your words since you don’t have gestures or facial expressions to convey your feelings. 1. Your Tone Matters; Make sure your tone reflects enthusiasm, passion and clarity. This will make the conversation more engaging and aligned with your intentions. 2. Listening; Don’t
Telephone Communication Read More »
Answering the phone can make or break your customer relations. Every call matters and provides a crucial opportunity to set an impression that lasts – one wrong move, and you could risk compromising future business prospects. After all, it’s often these opening moments at which customers decide if they wish to continue their conversation with
Building Customer Relationships and Expectations Read More »
What is customer service? Excellent customer service is key to maintaining and growing your business. With the ever-evolving digital landscape, businesses must stay ahead of their customers’ needs by offering a range of communication channels for support – from phone calls and emails, to live chats, texts and social media messages. Self-service options are also
What is Customer Service? Read More »
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