Workplace Stress: Is it getting all too much? Some stress in the workplace is normal, but when does it cross the line when the stress is making you sick? Working long hours, bad management, too many ‘supervisors’, not getting to take your breaks, lacking resources, unrealistic deadlines, two-faced co-workers and an extreme lack of teamwork …
New Course Available For Communication Skills Communication plays an essential part in both our personal life and professional life. When there’s a miscommunication, it generates plenty of chaos and problems may occur. Communication is also very important when you’re in marketing or sales. If your communication abilities are good, it will become easy for you …
Why you should understand your customers? Why is it good for business? Understanding your clients’ expectations and behaviours is crucial to implementing a successful customer-focused service strategy. But how can you get to the center of what your customers truly appreciate? How can you make a fantastic impression when providing customer support in the area? …
Be Enthusiastic The last thing anybody wants when talking to customer service is hearing the person they’re speaking to sounds like they do not need to be there. Having the ability to attract an observable high degree of interest or energy to a job situation makes a massive difference to the client. Individuals that are …
How to use the Telephone correctly. There are some facets of phone communications that have not changed much at all over time, namely the ability to communicate effectively with another person you can not find the phone can be the ads used to say that the next best thing to being there. Nobody has yet …
How to Improve Customer Relationships When I ask people to define outstanding customer service, I often get very different answers. They all sound right, but it is tough to believe. There’s numerous ways to describe the exact same thing: I’d love to offer you a definition which unites them all understanding the real meaning of …
Building Customer Relationships and Expectations Read More »
Definition of Customer Service Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Characteristics of Good Customer Service Customer service is the act of taking care of the customer’s needs by providing …
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