Workplace Stress. Is it getting all too much?
Workplace Stress: Is it getting all too much? Some stress in the workplace is normal, but when does it cross the line when the stress is making you sick? Working long hours, bad management, too [...]
Communication Skills New Course Available
New Course Available For Communication Skills Communication plays an essential part in both our personal life and professional life. When there’s a miscommunication, it generates plenty of [...]
Understanding Your Customers For Great Service
Why you should understand your customers? Why is it good for business? Understanding your clients’ expectations and behaviours is crucial to implementing a successful customer-focused [...]
Enthusiasm and Apathy
Be Enthusiastic The last thing anybody wants when talking to customer service is hearing the person they’re speaking to sounds like they do not need to be there. Having the ability to [...]
Telephone Communication
How to use the Telephone correctly. There are some facets of phone communications that have not changed much at all over time, namely the ability to communicate effectively with another person [...]
Building Customer Relationships and Expectations
How to Improve Customer Relationships When I ask people to define outstanding customer service, I often get very different answers. They all sound right, but it is tough to believe. There’s [...]
What is Customer Service?
Definition of Customer Service Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance [...]