Session

Workplace Stress. Is it getting all too much Perth Sydney Brisbane Melbourne Canberra Adelaide Geelong

Workplace Stress. Is it getting all too much?

In times there has been a lot of attention given to the issue of burnout. In fact the World Health Organisation officially recognised burnout as a phenomenon, in 2019. This phenomenon shows itself through three signs, each accompanied by symptoms that indicate someone is experiencing burnout. It is crucial to be able to recognise these …

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Communication Skills New Course Available Parramatta Brisbane Sydney Melbourne Perth Adelaide Canberra Ipswich

Communication Skills New Course Available

In a world where technology reigns, developing strong communication skills has become essential for success. With digital interactions becoming increasingly popular in almost all facets of life, the ability to effectively convey messages is an invaluable asset that anyone can acquire and sharpen with practice. To keep up with the rapidly evolving workplace, employees must …

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Understanding Your Customers For Great Service Adelaide Perth Brisbane Sydney Melbourne Canberra Toowoomba Geelong

Understanding Your Customers For Great Service

Creating a work environment that prioritizes employee satisfaction is vital, for success in the paced business world. Just as businesses aim to understand and serve their customers well it’s equally important to comprehend and meet the needs of customers – the employees. To ensure levels of employee satisfaction organizations need to invest time and resources …

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Enthusiasm and Apathy - Sydney Brisbane Melbourne Adelaide Canberra Geelong Parramatta

Enthusiasm and Apathy

Promoting a Positive Work Culture; Nurturing Enthusiasm and Addressing Apathy Maintaining a work culture is crucial to cultivate enthusiasm and counteract apathy in the workplace. In this exploration of “Enthusiasm and Apathy, at Workplace ” we will delve into strategies aimed at fostering an engaging work environment that encourages enthusiasm while mitigating apathy. The Role …

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Telephone Communication Geelong Paramatta Perth Adelaide Canberra Sydney Brisbane Darwin

Telephone Communication

Telephone Communication in The Workplace During a phone call it’s important to choose your words since you don’t have gestures or facial expressions to convey your feelings. 1. Your Tone Matters; Make sure your tone reflects enthusiasm, passion and clarity. This will make the conversation more engaging and aligned with your intentions. 2. Listening; Don’t …

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Building Customer Relationships and Expectations Short Courses Sydney Brisbane Melbourne Perth Adelaide Canberra Brisbane

Building Customer Relationships and Expectations

Answering the phone can make or break your customer relations. Every call matters and provides a crucial opportunity to set an impression that lasts – one wrong move, and you could risk compromising future business prospects. After all, it’s often these opening moments at which customers decide if they wish to continue their conversation with …

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What is Customer Service? Sydney Brisbane Melbourne Perth Adelaide Canberra Geelong

What is Customer Service?

What is customer service? Excellent customer service is key to maintaining and growing your business. With the ever-evolving digital landscape, businesses must stay ahead of their customers’ needs by offering a range of communication channels for support – from phone calls and emails, to live chats, texts and social media messages. Self-service options are also …

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