What is knowledge management? Knowledge management (KM) is the process of managing, creating, using and sharing collective knowledge within the organisation. Good knowledge management is the ability to store information where it is accessible and can be found by a user, like a wiki, or employee intranet. If knowledge isn’t available where it’s needed in […]
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What are customer relations? As far as the health of your company accounts are concerned, the health of your relationships with customers will affect its financial stability directly. Strong customer relationships will lead to customer loyalty, and valuable, longer-term customers for whom the revenue from multiple repeat purchases can be guaranteed. You may have heard
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What is Customer Contact? Customer Contact is the process of having a question done by a customer before, during and after buying the product or service. It is the process of dealing with a problem of the customer and providing a friendly solution for them based on some wonderful call center services. The call centre
Become Efficient in Email Communication with Your Customers Those companies that cannot communicate with their customers with clarity of vision and purpose will lose those customers. Today it is key to be able to communicate effectively and quickly using the different channels available. It goes without saying that customer service is important. That communication is not
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A Comprehensive Guide to Interview Preparation Interviews can be nerve wracking experiences. However, the time and effort you invest in preparing for an interview the more confident you will become. This confidence is crucial as it greatly improves your chances of success. Follow these five steps to lay a foundation for an interview. Conduct Thorough
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Understanding the Onboarding Process for Employees The process of employee onboarding is important to help your new employees transition into their roles and become effective team members. This guide will not only define the onboarding process, but it goes into the standard checklist for you to be able to make sure you have all the
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Learning The Art of Communication Is Key For Leadership Mastering the art of communication is crucial, for leadership. How can you ensure that your message resonates and develop this skill? In organisations there exist leaders who rely on authority and issue commands such as “I need this on my desk by 5pm ” “We’re changing
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Business Communication Skills Mastering practical business communication skills is crucial, for career advancement in any field. Effective communication not influences how you interact with your peers but also enhances your impact in the workplace. Effectiveness in business communication is an asset for professional growth. Business communication skills encompass a range of qualities that enable professionals
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“The Anti-Time Management Manifesto: Embracing Chaos for Maximum Productivity” In a world that seems obsessed with time management never ending to do lists and planned calendars it’s worth exploring an alternative perspective; embracing chaos. Yes you heard it right. We’re putting forth a manifesto that challenges the wisdom of time management and offers an approach,
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Elevating the Training of Customer Service; The Power of Empathy and Adaptive Learning In the changing world of customer service businesses are constantly searching for approaches to empower their teams and meet the ever evolving needs of customers. In this article we will explore a method, for customer service training that revolves around the principles
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An Informative Guide, for Leaders on Managing Customer Expectations In todays changing business landscape it is crucial for leaders to have the skills to understand and manage customer expectations. Meeting and surpassing customer expectations can result in customers and sustainable business growth. However, achieving this requires an approach and effective communication. In this short guide
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Learning Essential Skills, in Customer Service Management Through Role Plays Customer service plays a role in the success of any business. Companies that prioritise customer service not retain loyal customers but also attract new ones through positive word of mouth referrals. In todays market it is crucial to have the ability to handle challenging customer
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