telephone

Phone Tech Support Techniques Perth Sydney Brisbane Adelaide Canberra Melbourne

Phone Tech Support Techniques

What is Telephone Tech Support? Tech support, also known as technical or technical support, is a type of customer communication product-centric companies use to help customers get the most from their products. This is typically done via live chat, email, or phone. It aims to resolve technical issues such as login errors and installation problems. …

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What Is Cold Calling Professional Development Sydney Brisbane Melbourne Perth Adelaide Canberra

What Is Cold Calling?

Cold calling Cold calling is a sales approach in which a salesperson calls potential clients they have not had contact with before. The salesperson attempts to persuade the other person to be interested in the company’s services or products. Cold calling is a sales activity that involves reaching out to potential customers without them being …

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Handling a Customer Complaint on the Telephone Parramatta Brisbane Sydney Melbourne Perth Adelaide Canberra Ipswich

Handling a Customer Complaint on the Telephone

Why Are Customer Complaints Good For Business? Customer complaints are feedback from customers that points out issues with your products or services. These complaints can be used by your company to improve its internal processes, and provide a better customer experience. Customers complaining are often an indication that something is not right. Sometimes, customers have …

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