Emotional Intelligence Skills Development
In both our professional lives we often come across individuals who excel at the art of listening. Regardless of the situation they consistently show an ability to carefully choose their words ensuring that their responses don’t offend or upset us. These individuals are genuinely considerate, leaving us with a sense of hope and optimism even if our problems remain unresolved.
Emotional intelligence involves being aware of our emotions understanding their messages and appreciating how they affect others. It encompasses five elements; Self Awareness, Self Regulation, Motivation, Empathy and Social Skills.
People, with high emotional intelligence excel in managing their emotions remaining composed in challenging situations and building relationships. Emotional intelligence is a skill that can be learned and developed over time.
Similarly we might have encountered individuals who effortlessly handle their emotions remaining composed during situations. They calmly assess challenges make choices and display a level of self awareness. These individuals readily embrace growth. Welcome constructive criticism to improve their performance.
People, with these skills have emotional intelligence. They have an understanding of themselves and a keen awareness of others emotional needs.
Are you interested in developing these abilities? As society increasingly recognises the importance of emotional intelligence in achieving success, organisations have started including it into their hiring and training criteria. For example, a known cosmetics company revamped its selection process for salespeople by placing emphasis on emotional intelligence. The outcome? Salespeople recruited through this system outperformed their counterparts by an average of $91,000 in sales revenue and employee turnover significantly decreased.
So what exactly is Emotional Intelligence. How can you develop it?
Emotional intelligence is crucial as we navigate through life with our personalities, desires and ways of expressing emotions. It requires us to recognise our emotions understand the messages they convey and understand how they impact those around us. It also involves understanding and sensing the feelings of others, which helps in building relationships. People with emotional intelligence usually thrive in various aspects of their lives. They are valued team members due, to their ability to foster interactions and accomplish their objectives. Their emails receive replies, they easily receive assistance and they navigate life smoothly compared to those who easily get angry or upset.
To enhance your leadership skills it is important to focus on creating self confidence and maintaining a mindset. By embodying these traits you will motivate others effectively making it easier for you to lead.
Characteristics of Emotional Intelligence
In the realm of intelligence Daniel Goleman, a psychologist put forth a framework that encompasses five fundamental elements;
- Self Awareness; Individuals, with emotional intelligence have a deep understanding of their emotions. They trust their instincts. Maintain balance through improvest self reflection. Many believe that self awareness is the cornerstone of intelligence.
- Self Regulation; This aspect involves managing ones emotions and impulses. People who excel in self regulation are able to resist reacting to anger, jealousy or impulsive decisions. They prioritise thoughtfulness embrace change, uphold integrity. Know when to say no.
- Motivation; Those with intelligence are typically highly motivated individuals. They willingly delay gratification, in pursuit of long term success. They exhibit a level of productivity enjoy facing challenges head on and excel in their endeavours.
- Empathy; Empathy is considered the critical part of emotional intelligence. It includes recognising and understanding the desires, needs and perspectives of others. Empathetic individuals excel at perceiving others emotions when they are not explicitly expressed. Consequently they thrive in managing relationships by being listeners and connecting with others on a level. They are cautious, in forming judgments and avoiding stereotypes choosing instead to live lives that’re open and improvest.
- Social Skills; People with skills have a natural ability to connect with others and are generally likable. This is a characteristic often associated with intelligence. They excel in collaborating within teams prioritise the success of others and demonstrate proficiency in resolving conflicts, communication and nurturing relationships.
As these aspects illustrate emotional intelligence plays a role in achieving success in anyones career. The ability to manage people and build relationships is crucial for leaders. Therefore developing and applying intelligence becomes a way to showcase leadership potential.
How to Enhance Emotional Intelligence;
The encouraging news is that emotional intelligence can be developed and improved over time. Alongside refining the five areas mentioned earlier consider implementing the following strategies;
- Reflect on Your Reactions; Take time to analyse how you respond to people and situations. Do you tend to make judgments without gathering all the information? Challenge yourself by adopting perspectives and embracing an open minded approach.
- Evaluate Your Work Environment; Assess the dynamics of your workplace. Are you constantly seeking recognition, for your achievements?
- Practicing humility allows you to quietly recognise your achievements and shifts the focus, towards others giving them a chance to shine. Embrace humility as it is a trait that does not indicate shyness or lack of self confidence.
- Evaluate Yourself; Use tools like intelligence quizzes for self assessment. Identify your weaknesses. Have the courage to acknowledge areas where you can improve yourself.
- Handle Stressful Reactions; Reflect on how you respond in situations. Do you get upset when faced with delays or unexpected circumstances? It’s important to keep your emotions in check when things don’t go as planned both in the business world and in life.
- Take Accountability; If you unintentionally hurt someones feelings offer an apology. Acknowledge your actions of ignoring or avoiding the person. People are more likely to forgive and move forward when they see efforts to make amends.
- Consider the Impact on Others; Before making decisions think about how they will affect others. Put yourself in their shoes. Consider their feelings. By doing this you can navigate actions that may have an impact on others with sensitivity.
Emotions play a role, in leadership as effective leaders need to be aware of how their emotions and behaviours impact those around them. being skilled in managing people and relationships is vital for leadership success. Being a leader means having the ability to coach teams, handle stress, provide constructive feedback and collaborate effectively with others.
The significance of emotional intelligence in leadership cannot be overstated. Lets consider two leaders; one who shouts at their team when under pressure and another who remains composed and evaluates the situation rationally. It is evident that the latter is more likely to succeed. To become an leader it is essential to develop proficiency in the five core elements of emotional intelligence; self awareness, self regulation, motivation, empathy and social skills.
Leading with intelligence involves bringing out the best in individuals. This can be achieved by establishing connections with people and positively influencing both their engagement and productivity.
Here are four strategies you can employ;
- Practice listening; Demonstrate that you value others opinions by being attentive when they speak. Show empathy; Display care for others feelings and try to understand their perspectives.
- Understand motivation; Take the time to explore what drives your employees so you can align their motivations with your teams goals and those of the organisation.
- Foster a positive environment; Encourage communication, collaboration and mutual respect within your team.
- Gain a perspective; Take the time to understand your employees backgrounds and appreciate how their unique experiences can contribute to the success of your team and organisation.
By including these practices into your leadership approach you can leverage intelligence for enhanced effectiveness, as a leader. For a guide you can refer to our article, on Leadership and Emotional Intelligence which provides specific tips on leadership related topics.
What are the three key elements of emotional intelligence?
The three key elements of intelligence can be summarised as follows;
- Consciousness; Being mindful and aware of our emotions and how they can impact others.
- Compassion; Showing empathy and understanding, towards the desires, needs and perspectives of others.
- Connectedness; Establishing relationships through social skills, which is a clear indicator of high emotional intelligence.
In conclusion while traditional intelligence is important for success emotional intelligence is equally crucial in fostering relationships and achieving goals. Nowadays emotional intelligence is widely recognised as a skill, in both professional domains. Many organisations now include assessments of intelligence as part of their hiring processes.
Emotional intelligence involves the ability to recognise, understand and effectively manage our emotions. It also entails valuing others needs actively listening to them and empathising with them on levels. Developing our emotional intelligence can be transformative as it empowers us to lead, communicate and connect with others effectively.
David Alssema is a Body Language Expert and Motivational Speaker. As a performer in the personal development industry in Australia he has introduced and created new ways to inspire, motivate and develop individuals.
David Alssema started his training career with companies such as Telstra and Optus Communications, and then developed Neuro-Linguistic Programming (NLP) within workplace training as principal of Paramount Training & Development.
As an author/media consultant on body language and professional development David has influenced workplaces across Australia. He contributes to Media such as The West Australian, ABC Radio, Australian Magazines and other Australia Media Sources.