Empathy Skills Empathy is, like a solution that can dissolve any problem as stated by Simon Baron Cohen, a British clinical psychologist and professor of developmental psychopathology at the University of Cambridge. Understanding the emotions of others plays a role in the world. It enables us to resolve conflicts establish teamwork and foster better relationships […]
Emotional Intelligence Skills Development In both our professional lives we often come across individuals who excel at the art of listening. Regardless of the situation they consistently show an ability to carefully choose their words ensuring that their responses don’t offend or upset us. These individuals are genuinely considerate, leaving us with a sense of
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Developing People Management Skills For Leadership Effective people management goes beyond HR; it has an impact on leaders and employees throughout the entire organisation. Effective people management can boost morale increase employee engagement reduce turnover rates and enhance communication within teams. People managers have responsibilities related to individuals, such as onboarding talent providing feedback offering
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Emotional Intelligence for Achieving Personal and Professional Success intelligence also known as EQ plays a role in achieving personal and professional success. It equips individuals with the ability to navigate emotions and interpersonal relationships skillfully. In this article we will delve into the strategies for creating and using emotional intelligence to unlock your full potential
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Having phone conversations with customers is incredibly important in providing excellent service and driving sales. Managers have a role in preparing their teams to deliver personalised customer experiences that make each person feel valued and respected. By showing empathy and taking the time to understand customers needs managers can ensure problem solving while exceeding expectations
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