Customers are sending you signals all through the sales process. Learn how to pick up on these signals and build a better sales process by bringing your customer into it. The more you are able to connect and understand your customer, the more likely you will make a sale.

Building rapport quickly is important as first impressions will let the process continue. Our trainer will demonstrate how to build rapport straight away and then add to it all through the sales process. Many sales depend on the relationship the sales person has with the customer. This area is vital for those participants that need to connect better with their clients.

Learn the differences in negotiation styles. Different sales may require a different approach yet our trainer will illustrate why one style is better than the other.

At different stages within the sales process you may be required to take on a new role. With the new roles you also require a set of skills for each. Our trainer will discuss the different stages and how you can be ready for the change.

Sales require a level of professionalism. The days of dodgy sales people are long gone and clients now have an increased range and choice. They are also more informed due to the internet. This is why the sales role requires professionalism and quality. Our trainer will illustrate how to create this atmosphere and improve individually.

Learn why clients do what they do. This part of the session will develop the motives of clients and how and why they purchase. Understanding the underlying emotions and motives will help sales people become more aware and adjust their sales process for each client’s needs.

Learn how to actively prospect and qualify your prospects to use your time wisely and become more effective at bringing in traffic to your business.

Being able to sell yourself is important. Learn how you can improve on areas within your personal development skills to enable greater sales in the workplace.

We learn here the basic needs of customers/clients and how to meet these expectations. We also discuss with participants how we can create new expectations and exceed them, helping your customer/client enjoy the sales experience.

Our trainer will discuss and provide new skills to the participants that other sales professionals across the industry may have.

Objections can be the dreaded stage of the sales process for many sales professionals. Learn how to use 10 easy objection handling strategies to counteract and resolve nearly any objection.

Learn how to close effectively and communicate on your customer’s level. Lead the customer in the sales process however letting them make the decisions and choices as you work towards a solution. Our trainer provides additional skills for participants to lead in their sales interactions.

Our trainer will illustrate how to build value easily with the value adding technique. Highly interactive with participants as they all try to create value with an activity.

Cross Selling and Up-Selling can be two ways to increase profit and sales within a business. We define the difference between the two with participants and provide examples to assist the team to increase their skills in this area.

Learn how to become different even when selling the same products or services. Our trainer will highlight why a USP is important in a competitive industry.