Phone Etiquette Training

Training available Australia Wide including Geelong, Parramatta, Brisbane, Melbourne, Adelaide, Sydney, Perth, Canberra, Gold Coast.

Business relations relies on the phone. Either through landline or through special types of social media that allow one to communicate with one’s spoken voice we seem to heavily used these tools more and more every day. Phones much like any other communication media, have many rules and laws – both written and unspoken – that govern, shape, and dictate which behaviors, mannerisms, and habits are acceptable within its presence and which ones are not. It is generally accepted that the vast majority of these were created for the express purpose of maintaining a Phone etiquette while employing these tools in a professional manner encouraging certain beneficial behaviors for its use.

While these attitudes and behaviors are generally accepted, it does create a gap where some individuals may lack the experience of operating a phone in a professional manner. This can range from disruptive phone behavior, greater discomfort for their clientele, and loss of branding due to the lack of etiquette.

Paramount Training and Development understand that to some employees using a telephone or similar device may seem more difficult than it appears. As trainers it is our responsibility to give employees the opportunity to overcome their deficiencies and become at the very least more reliable in their assigned phone duties. We offer the Phone Etiquette Training course with the express purpose of assisting individuals and teams in learning how to become more effective with the telephone.

Phone Etiquette is a deceptively difficult and obscure task to teach as it is primarily dictated by the unwritten and unspoken rules and regulations created with many differing, sometimes contradicting intentions. It’s a complicated and difficult course to navigate for some, while others can weave their way around it as if it were some sort of art-form. Despite the difficulties however, this is not an impossible task. Paramount Training and Development are aware of the wide spectrum of employees, and how some are better at certain things than others such as being professionally qualified for a job but impaired by one’s lack of experience in dealing with people. If you have employees and others who are important to your organisation and deserve a chance to better themselves and advance in the workplace, this Phone Etiquette training course may just be the right fit on improving this vital area.

Contact us for more details on how we can customise this session to suit your employee needs.

Phone Etiquette Training Outline

Reexamine the fundamentals of communication

What is communication? Why is it frequently used? What needs to be present within a sentence to make it a form of communication? Why is context important? Along with these questions comes the demand for a short review of linguistics; the hows and whys of the language and all the other smaller details that most people utilise everyday but rarely stop to think about. In Phone Etiquette Training we feel that it is vital that our learners rediscover their roots by reexamining the fundamentals of language and communication as this will serve as their backbone and framework for all their future endevours in this course going forward.

Become more persuasive speakers

Conducting business using anything that involves a limiting medium like phones or similar tools is a difficult task. It requires a fair blend of charisma, self-confidence, and mastery of language used to be really effective. Phone Etiquette offers skills to build up learner’s confidence, study charismatic personalities and from them derive which traits these individuals possess make them successful at persuading others. As an extra edge we offer basic lectures and tools in other relevant fields so our learners can gain further strategies from these relevant fields and apply them to their roles.

Identify and differentiate phone behaviors

The first step in Phone Etiquette training is a deceptively simple one; to identify acceptable and unacceptable behaviors within the social context of the workplace. We call them deceptive, as some learners will be unaware that one or the other is good or bad while using a phone or similar devices until it is handily pointed out by our highly professional trainers. Once this is done, learners will be taught to learn the hows and whys of these behaviors using a mix of simple lectures to demonstrations to help illustrate the benefits or potential for disruption these behaviors present.

Demonstrate proficiency in using devices for social interaction

Thanks to technology, the world has gotten smaller, thankfully while telephone lines may be dwindling there are still many platforms that use verbal communication as part of their software. Those undertaking Phone Etiquette Training are taught to see these new technologies as just another instance of social interaction with certain limitations imposed on them such as lack of visual feedback when using traditional telephones, or slow responses from correspondence online. Learners will be taught to use certain strategies and tactics to improve their ability and capacity to conduct social interactions through these devices, with the intended goal of creating a system for them that allows them to regularly conduct these interactions to an acceptable degree.

Learn how to work with difficult people

Working with uncooperative individuals, either as customers or clients, is detrimental but common aspect of everyday life in the workplace. While employees undertaking Phone Etiquetcte training may be aware of this fact, it will be up to them, with help from our teachers and experts in relevant fields to construct a system that will allow our learners to work with uncooperative people and give them further tactics to cooperatively work in spite of, or in sync with their difficult peers in any context, while remaining as courteous as possible.

Customised Training Session For Teams (Included No Charge)

We believe in helping people find the best version of training even though there are many off the shelf options. You know your business better, so we provide customisation to our courses to suit your objectives and team. This will help make our courses more efficient, and more impacting. If you would like a customised training session contact us today. The service of customising is FREE.

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

Our company is always ready to hear the requests of our clients and fulfil them. That’s why Paramount has a service to provide workbooks and manuals to the clients who cannot find a particular topic on our online library. We will create content to specifically fit their needs. Make the request, and our skilled team of writers, editors, and researchers will start on making your training course as soon as possible. We will have it ready for you in a few days. Book a Paramount course today, or order one for your use! Contact us for details on pricing.

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

We provide this course as an online assisted course. You provide the date and time, we provide the trainer and material. Great for regional business or employees that are at multiple premises. The benefits of booking an online assisted or instructed led training session is you don’t have to wait for a specific date or course to come up. We book in a time available to you. Same course as a workshop but just for you and online instead.

Online Self Paced

Download Certificate of Completion $69 Inc GST
Printed and Posted Certificate of Completion $89 Inc GST

Online self paced training with a pre-recorded trainer. You can pause the couse at any stage. It is self paced and interactive. This option is cost effective and available so you can learn at anytime of the day. Logins are provided straight away and you can choose a Printed Certificate option where we post you a Professional Grade Certificate.

Get Information or Quotation For Your Team

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