Intercultural Communication Training

Communication across cultures is a very vital asset of the workplace. Indeed, it is simply formed on this particular basis: meeting new people means obtaining new perspectives about the world. Properly acknowledging the wonders and diversities of our world, which is to say by simply not alienating others on the basis of race or creed, means affording yourself the opportunity both for more new ideas about the next big product, more new ideas about areas of business such as logistics, sales management, and ultimately, more diverse and loyal customers. Given the sheer scope of intercultural communication, it is only appropriate that professionals learn their impact on all of them, new ways of speaking, how to rid ourselves of stereotypes, address areas of misunderstanding and deal with inappropriate behaviour decisively. All of these skills will ultimately help participants create a conducive environment for companies and keep company loyalty at its strongest.
We live in an age of relative peace and tolerance, and our world grows smaller and smaller by the day. Diversity asks of us cultural sensitivity and a curious mind able to penetrate whatever barriers there are in society and in the workplace. After all, we are all practically the same. We have the same shape, and a lot of us have nearly the same thoughts about the way the world should work. Diversity, therefore, will only bring these similarities closer to each other through intercultural communication. In a more practical sense, this ultimately means more manpower, more profits and more ideas for product research. The possibilities of this particular skill is absolutely boundless, and is therefore worthy of consideration while choosing from our wide array of other courses aimed to help all employees with their various needs. This is further accentuated by the fact that we can create customised training sessions. If you need more help about our services, please contact us. We’d be absolutely happy to converse and provide the best possible help we can.

Now Australia Wide Including Sydney, Brisbane, Adelaide, Perth, Canberra, Melbourne, Gold Coast, Geelong, Parramatta.

Intercultural Communication Training Outline

The dynamics of intercultural communication

As said before, intercultural communication is all-encompassing, and it is especially true in the context of the workplace. In workplaces, people of all creeds, cultures, religions and races are hired and appreciated for who they really are, as it is really the first step in turning them into the best possible employees any company can ever dream of. Within teams, a diverse team means an even greater set of ideas. Even in social media sites, these effects can be easily felt as customers from all over the world offer up new ideas about your products. When surveys are conducted, the aim is always to cover as many people as possible to gain the best insights into their tastes and demeanor. Accordingly, since they cover all ranks and demographics within the business, they have various ramifications for each. For us, it is very important that the participants learn about these ramifications so that they may appreciate the true value of intercultural communication.

Use new words and find which ones are inappropriate

With an ever smaller world comes challenges that can seem to great for each of us. We may find the idea of inclusiveness simple enough to grasp, but it is often very difficult to rid ourselves of words which are not in any way respectful to another culture. In other words, learning about intercultural communicworkplaceation ultimately means learning about the art of compromise. However, this is certainly without advantages: with it, new words and terms are learned that can help people get together in agreement. With such facts in mind, it is very important for participants to learn the concept of political correctness and words which may be considered inflammatory in a world where getting closer is both an ideal and a challenge. Communication is about conveying your idea or speech and have it understood. This session talks about the barriers and issues that could occur.

Rid Stereotypes

Human beings often generalise things in order to reduce numerous details into more singular forms. Indeed, this is very useful when applied correctly. However, there are various invalid types of inductive reasoning and one of them is the stereotypes that we have towards other cultures. Now, in logical contexts, it is perfectly okay to commit this error; after all, error is what leads us to new ideas. However, this is not a case in a world where people bring with them their entire cultural identity— what a person is is typically defined by the context in which they have lived their whole lives in. As such, when one uses stereotypes, it may be disrespectful towards others. Therefore, this training course aims to help promote a more conducive work environment by teaching participants various stereotypes and the actual truths behind them.

Address Areas for Misunderstanding

When hiring new workers, for example, it can be very difficult for the newly-hired employee to adapt to the workplace. From the people down to the equipment, everything can seem almost surreal and new. However, this sense of awe and wonder can quickly turn into dismay with each passing day for every misunderstanding, either in attitudes or even in work ethics. It is therefore clear that companies must join employees in adapting with each other, only then will we be able to address areas of misunderstanding that could have new employees leave just weeks or days after being hired.

How to Deal with Rude Behaviour

With the world getting smaller and smaller through globalisation, our personal spaces become closer and closer to each other as well, sometimes rather literally. As mentioned, various stereotypes and words can be very inappropriate within the workplace, and they often lay the groundwork for more serious cases of workplace harassment. As such, it is very important for participants to learn not only how to apply what they’ve learned unto themselves, but to others as well. Here, participants will learn about peer-review panels and how to file grievances, so that a more peaceful and amicable result may be reached.

Customised Training Session For Teams (Included No Charge)

Have the content and manual fully customised to suit your needs from our wide range of courses. Book in your customised training and experience the difference!

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

If you can’t find exactly what you need in regards to training, then we would be happy to create it. Just provide a few points of what you would like to cover and out writers and editors will take it from there! Contact us for your content creation quote today.

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

We provide this course as an online assisted course. You provide the date and time, we provide the trainer and material. Great for regional business or employees that are at multiple premises. The benefits of booking an online assisted or instructed led training session is you don’t have to wait for a specific date or course to come up. We book in a time available to you. Same course as a workshop but just for you and online instead.

Public Workshop at a Venue


  • Time: 9:00 AM – 4:00 PM
  • Small Number of participants per workshop, average 5 people, max 12
  • Lunch and refreshments are included


  • Pay on Invoice or by Credit Card
  • Professional Grade Certificate of Completion Provided
  • Comprehensive courseware and materials

Please scroll Horizontally to see course dates:

Get Information or Quotation For Your Team

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