Email Communication Training

Email Communication Training

Clear and Effective Emailing
With email proving to be the preferred method of communication for customers, and a daily bombardment of messages on any given workday, is there a more streamlined approach? With an average office worker receiving almost 80 emails per day it’s no surprise that time spent crafting replies can add up. Maybe you’re missing out on faster ways to communicate ‎that won’t get lost in the crowded inboxes.

Making a strong professional impression can make all the difference when it comes to career success. Emails you send in haste may get into places they weren’t intended, so always double-check your messaging before sending out to co-workers and superiors – misspelled words or ill chosen phrases could have unintended consequences on their perception of you.

Training Overview

Learning to craft polished emails is an essential tool in any business’ communication arsenal. We’ll advise your staff on the do’s and don’ts of email etiquette, including effective ways for delivering difficult news without creating a negative impact among co-workers, bosses, clients or employers. Get off to a great start by exploring our insights into how you can attract attention through writing & proper style/format when sending emails!

Developing effective emails is a critical component to an efficient workplace. In our Email Communication Session, we’ll be covering best practices and rules of etiquette for crafting powerful, yet legally-sound messages. With this knowledge in hand, your team will benefit from better communication!

This session provides dynamic insights into the art of email messaging, offering invaluable advice to help teams compose powerful emails with impactful results. Our certified trainer shares expert-level knowledge and case studies on effective communication techniques while helping your staff improve their skills by creating meaningful messages from ineffective drafts. Allowing you to customise the experience, we can include any templates or examples that best suit your team’s needs!

Group training and workshop options available in Gold Coast, Perth, Melbourne, Darwin, Brisbane, Sydney, Parramatta, Adelaide, Canberra

Learning Objectives:

Learn how to get more action from your emails. We show participants how to receive more results and replies with a few changes. This section will help participants learn how to write an effective email and create a clearer message.

Attracting attention can be difficult in an email. We demonstrate how to use tools within the font styling to gain more attention to key points and ideas. Learn how to use Bold, CAPS and many other tools to bring attention to your emails.

Proper grammar and email writing can go a fair way. Learn how simple mistakes can impact on your email statements. Our trainers here assist with common grammatical errors.

Communicating your ideas across to another person can be difficult at times. Even more so on email. Learn how an email can be read several different ways and how to improve on creating the right perception.

Some people have the gift of the gab. Others are able to word their statements in a persuasive argument. Learn how you can deliver bad news effectively or get more replies from your email communication.

Our trainers provide insight into the correct structure of an email and how to correctly fill in all the areas for impact.

Writing questions can be difficult and may elicit an incorrect response or unwanted information. Participants learn here how to make every question count within their email.

What viewpoint should you be writing from? Is it formal or informal? Depending on the context and purpose of the email you may need a different approach. Learn more here about the many styles of writing.

Don’t over attached your files, don’t write a full book in your email. The tips in this section will show you how you can get more from doing less.

Customised to suit your team if you choose this session for a group.

Examples of other objectives available:

  • Professional emails should be clear and well-structured
  • Communicate well from the beginning to save time and effort
  • Make a positive impression on customers, suppliers, and co-workers
  • Use impact to grab the attention of your readers.
  • It is important to understand your audience and readers.
  • These email techniques include professional greetings and effective subject lines.
  • Discuss common mistakes in written English and ways to avoid them.
  • Participants are introduced to email basics and the law.

Who Should Attend?

This course is designed for employees to improve clarity and effectiveness in email communications.

This course provides clear instructions, lots of templates and samples to help you create and send professional email. This course covers email etiquette and editing, proofreading, and how to create your own style. The course also teaches you how to create and send effective emails in almost any business situation, including new employment, sales, marketing, customer relations and placing orders.

You will learn how to create quality emails through both theory and practice. Bad emails can also affect your professionalism, professional relationships, productivity, and credibility.

Tailor Made Training

By providing this training to your team, you also are able to instruct on the format, and style in which you want emails created and sent. Having a uniformed process will have all the outgoing emails with the correct details and information styled in your business requirements. As email can represent your business, our trainer will conduct the session to suit your emailing and training needs.

For more information on this training session and a free custom outline please call 1300 810 725 or contact us here.

Email Communication Training Outline

Course Overview

To kick off the day, we’ll be introducing ourselves and conversing about key topics of the workshop. To maximise your progress during our time together, each student will be given an opportunity to identify what they’d like to take away from learning!

Topics covered in this course

Introduction to Email Etiquette

In this discussion, we will explore the potential risks associated with email – from reduced productivity to security and privacy concerns. Delve into how communications may be read or misconstrued by unintended audiences and what impacts misuse can have on reputations as well as revenues. Learn about strategies for mitigating these difficulties in order to secure information whilst avoiding embarrassing mistakes too!

Create Structure for Success

This session will provide participants the insights to craft a well-written, powerful electronic message – one that efficiently conveys their professional objectives and leads towards success.

Rules of Thumb

During this session, participants will be armed with the know-how to communicate clearly and professionally in emails. They’ll learn best practices for crafting succinct messages that deliver key points efficiently and effectively.

Grammar Perfect

Participants will have the opportunity to master essential emailing techniques such as spell checker, active voice, punctuation and emoticons. They’ll also get guidance on how to properly use text talk and create concise sentences for more impactful communication outcomes.

Formatting Email Message

In this session, participants will gain insight into the key elements of crafting a successful email – from choosing appropriate formatting to conveying your message in the best possible way. Discover how these tips and techniques can improve communication with co-workers!

Broadcast Emails

Knowing how to properly use company branding can be the key to building loyalty and recognition. By continually applying a consistent logo, slogan or other brand elements within all communications, participants will understand why it is essential for companies looking to make an impact on customers’ memories.

Proofreading Does Pay

This session will help participants perfect their emails by introducing them to the essential value of proofreading before sending. By refining each message, they can ensure it delivers exactly what was intended and achieves its desired outcome!

Netiquette Guidelines

In this session, we’ll be brushing up on the essential netiquette guidelines to ensure everyone operates with a professional online presence.

Managing Email Overload

This session will empower participants with the knowledge and tools to effectively manage their inboxes, streamlining communications for optimal productivity.

Workshop Wrap-Up

After completing the course, students will have access to personalised guidance for their learning journey; they can ask questions and create an action plan tailored specifically to them.

Learning Outcomes

Customised Training Session For Teams (Included No Charge)

Our training services have been given a major facelift with the introduction of our new Content Customisation Service. With this special feature, we can tailor each module to your organisation’s needs and insights in order to provide maximum impact. Our trainers will evaluate individual requirements on an incredibly fine level – from adjusting the layout style of workbooks all the way down to specific activities undertaken by trainees during sessions; meaning more efficient learning outcomes for everyone involved! Best yet, you pay nothing extra for customisation like this – making it a no-brainer decision!

In-House Customised training benefits:
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Creating Content (Contact us for Quotation)

Expand your training program beyond the ordinary with our personalisation service. Create a customised manual that reflects your company’s logo, color and any other needs you may have. Our team of bilingual trainers will breathe diversity into every lecture for an inclusive education experience; additionally, we can incorporate further research materials or illustrations to maximise retention rates among co-workers!

Instructor Led 1 on 1 Workshop

Let one of our knowledgeable trainers guide you through the course that fits your schedule. With no need to wait for a predetermined date, book in and get ready to be expertly tutored online via Zoom—all within just 4-6 hours!

1 Hour Instructor Led Session

Get the expert advice you need! Our experienced trainers are available for one-hour sessions to help sharpen your skills – be it a module, course or workplace skill. Take advantage of this unique opportunity and make the most out of downtime at work by using Zoom to connect online with our highly qualified professionals.

What's Included?

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Contact Our Team

Contact our staff for any question, request or assistance.
We are always available to help.

Contact Our Team

Contact our staff for any question, request or assistance.
We are always available to help.

Contact Our Team

Contact our staff for any question, request or assistance.
We are always available to help.

Contact Our Team

Contact our staff for any question, request or assistance.
We are always available to help.

Tell us more

Thank you for choosing to work with us. We would like to help build a session that suits you. You may have already received a sample from our team, however we would like to learn more about your needs.


Contact Our Team

Contact our staff for any question, request or assistance.
We are always available to help.