Delivering Constructive Criticism Training

Criticism generally gets a bad reputation since many people feel poorly after it, especially in the workplace, where criticism is always present after any product is presented. However, it doesn’t have to be that way; criticism is necessary to building up expectations of results, and providing knowledge needed to make such expectations a reality. It is meant to help mend mistakes by providing solutions to poor decisions. However, there is a culture built up that criticism is always negative, and that we should feel bad for receiving it. This is not true; this only appears to be the case because the majority of criticism we deliver, while meant to be helpful, comes out wrongly, or comes out offensively. This training course is therefore set to help your team members become skilled at delivering criticism constructively.

Criticism is, and always will be, present in the workplace, because it is necessary to give feedback to improve performance in employees and employers when it drops, as it will sometimes. While it is important to avoid hurtful criticisms, we must also be trained to deliver kind criticisms, to help build a working community where we can suggest improvement and not cause someone to feel terribly for the rest of the day. These methods will train team members to use the sandwich method in their criticism, to focus on the situation at hand, and to be specific, but kind in their critique. This training course is crucial in building a workplace that constantly seeks improvement, and does not wish to lose its employees to poor feedback skills in those who deliver criticism. This pairs well with sessions that need social skills, communication, and professionalism. If you wish to know more about our other training courses and services, please contact us.

This training can be customised to suit your business and is available Australia Wide including Parramatta, Geelong, Melbourne, Brisbane, Adelaide, Perth, Canberra, Sydney. Call us today.

Delivering Constructive Criticism Training Outline

Lesson One

Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Lesson Two

When Should Feedback Occur?

  • Repeated Events or Behavior
  • Breaches in Business Policy
  • When Informal Feedback Hasn’t Worked
  • Immediately After the Occurrence
  • Case Study

Lesson Three

Organizing and Planning

  • Gather Truth About the Issue
  • Exercise Your Tone
  • Create an Action Plan
  • Keep Written Records
  • Case Study

Lesson Four

Selecting a Time and Place

  • Check the Ego at the Door
  • Criticize in Private, Praise in Public
  • It Must be Face to Face
  • Create a Safe Atmosphere
  • Case Study

Lesson Five

During the Session (I)

  • The Feedback Sandwich
  • Monitor Body Language
  • Check for Understanding
  • Practice Active Listening
  • Case Study

Lesson Six

Throughout the Session (II)

  • Establish Goals
  • Be Collaborative
  • Request a Self-Assessment
  • Keep Emotions in Check
  • Case Study

Lesson Seven

Setting Goals

  • SMART Goals
  • The Three P”s
  • Ask for Their Input
  • Be as Specific as Possible
  • Case Study

Lesson Eight

Diffusing Anger or Negative Emotions

  • Choose the Correct Words
  • Stay on Topic
  • Empathize
  • Attempt to Avoid “You Messages”
  • Case Study

Lesson Nine

What Not to Do

  • Attacking or Blaming
  • Not Giving Them a Chance to Speak
  • Talking Down
  • Becoming Emotional
  • Case Study

Lesson Ten

After the Session (I)

  • Set a Follow-up Meeting
  • Make your Self Available
  • Be Very Particular with the Directions
  • Give Support and Resources
  • Case Study

Lesson Eleven

After the Session (II)

  • Focus on the Future
  • Measuring Results
  • Was the Action Plan Followed?
  • If Improvement is not Seen, Then What?
  • Case Study

Lesson Twelve

Wrapping Up

  • Words from the Smart
  • Review of Parking Lot
  • Lessons Learned
  • Conclusion of Action Plans and Evaluations
Additional Modules and Sample Sections

Put Them In a Sandwich

A common and popular method for delivering constructive criticism is the Feedback Sandwich method. Tried and true, the principle behind the method is simple; give positive comments, then your request for improvement in a certain area, then positive comments again. It works on all levels, for both employer and employee interactions and criticisms. To get deeper into our understanding of this method, let’s specify the parameters of what you have to say. First, praise them on something they handled right in the situation. Find something nice to say before you say anything else to them.
Examples such as the following are provided and discussed throughout the session:
“I liked how you were very straightforward with your opinion about Anne’s performance.” This is a positive remark that starts you off on the right foot with the person you mean to criticise. This also gives you the rapport you need to deliver the illustrative meat of your sandwich; your criticism. Make sure that you deliver it politely, and as kindly as possible. “However, I suggest that you take more care which words you choose to say in such opinions, in case you come off as unprofessional, or worse, you hurt Anne’s feelings.”
This can be particularly difficult to deliver, but this is what you have to say. Then, when all of that’s been done, the last part of your sandwich is the positive finish. Paraphrase the first positive comments you gave, and then give positive results as incentive, should the person you are criticising follow your words. “Again, I loved your honesty, but if you’re kinder with your word choice, Anne will be more likely to do what you say, and she’ll want to listen to you more.” This method is particularly strong for helping workmates you haven’t established strong rapport with, or those whom you don’t communicate with regularly.

Focus on the Situation

Whenever you deliver criticism, the main selling point of most critiques is almost always that it is delivered kindly. To do this, you simply have to divert your focus from the person, to the situation you wish to critique. It is strongly advised to avoid attacking the person as if he or she is wrong, but do show how the situation that person is in is wrong in certain regards. Further, politeness goes a long way in such situations where you must critique someone. For example, if you find someone’s behaviour displeasing, you might say, “You’re so pessimistic. It’s such a downer to be around you.” This is delivered terribly; it is a personal attack on the person, not his or her actions, and it doesn’t offer anything constructive for the person to work with, so they can change their behaviour. A better thing to say would be, “I felt hurt by your comments sometimes. There was a time I wore a certain dress, and you commented that it was an ugly dress. It took me by surprise and I was sad that day. Could I ask you to please be kinder about your comments on me?” This example pulls focus onto how you feel about it, without losing too much focus on the behaviour you are critiquing, and the last sentence is a constructive suggestion as to how the person in question could improve his or her behaviour.

Be Specific, but Kind

Don’t be vague about what you’re critiquing or what you want. If you want to get your critique or point across, you must be honest about it, and that means specifically pointing out what you want them to do, with consideration to the other lessons above. Failure to be specific will result in a failure in communication, and the person you are critiquing won’t quite understand your feedback, and hence, won’t be able to fulfill your expectations. That would be your fault as the giver of critique, so specifying your expectations is always a good habit to practice in critique. It also shows that you really understand what you are critiquing, so it aids in having your workmates trust your critiquing opinions. Remember, it always pays to be honest in your critiques, but never forget to be kind.

Customised Training Session For Teams (Included No Charge)

Progress is all about change and current data trends. We offer updated training courses to help your company do that, but we understand that not everything about our courses may fit completely. We don’t have the approach of a square peg, round hole, but more of a custom approach. Not only does the training material feel more comfortable, the teams learning effectiveness is ultimately increased. Let us know how you want it modified, and our team will customise the material to suit. From font to layout, questions, or images and module selection, we are ready to help you tailor your training course experience to help you get the most out of it.

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

Our company believes that if we don’t have a module or course we can create it. We have a large range of training material however we also know the importance of having a training workbook that you own the rights to and also have more control over the content. If you contact us to request a particular training course, we are more than ready to provide direction on how we could create a training course to fit your objectives and outcomes. Our team of writers, editors, and researchers are ready to develop any training course that you may require. Training courses that suit you and your team are only a phone call away with Paramount. Request pricing from our friendly correspondents!

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

If you are an individual looking for training and a workshop is not available, we have another option for you. Online assisted training is a 1 on 1 session with one of our professional trainers going through your requested course. They can help you work through the manual and assist with any questions you may have throughout the session. As an optional extra, you can have a professional grade certificate printed and posted to you.

Online Self Paced

Download Certificate of Completion $69 Inc GST
Printed and Posted Certificate of Completion $89 Inc GST

If you’re unable to make it to a workshop, then don’t worry; you’ll have the training you need anytime you want it. Our online self paced training videos and materials are very fun and exciting, so you’re guaranteed to have a blast watching them! You can login just as quickly as you sign up and even get your Professional Grade Certificate using the Printed Certificate Option. Don’t miss out on all the fun and join us now!

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