Call Centre

Outbound call centre skills Sydney Brisbane Melbourne Perth Canberra Adelaide Geelong

Outbound call centre skills

Outbound call centre skills What is an outbound call? Outbound call centres can make only outbound calls or combine inbound and outbound calling. Outbound calls, which are different from inbound calls, are calls that originate with a sales representative calling a third party’s phone number such as a prospect, customer, or other support representative. An …

Outbound call centre skills Read More »

Call Centre Techniques Short Courses Sydney Brisbane Melbourne Perth Adelaide Canberra Brisbane

Call Centre Techniques

Call Centre Techniques It is not difficult to coach call centre employees. Agents receive customer service training at onboarding. These sessions are usually group sessions that aim to improve or refresh skills, address goals for call centre performance, update agents about relevant policies, or promote new products. After the training sessions have ended, it is …

Call Centre Techniques Read More »

Telemarketing Skills for Call Centers Parramatta Brisbane Sydney Melbourne Perth Adelaide Canberra Ipswich

Telemarketing Skills for Call Centers

Telemarketing Skills for Call Centers Call center agents are more than helping customers. Many customer service agents have administrative tasks that they must complete immediately following a call, or throughout the day. It could be as simple as documenting customer interactions, updating customer files, giving feedback to management or pulling reports. Job description for a …

Telemarketing Skills for Call Centers Read More »

Skills for Call Centres Tailored Courses Brisbane Sydney Melbourne Perth Adelaide Canberra Geelong Sydney Gold Coast

Skills for Call Centres

What is a Call Centre? Call centres are special offices that can handle large numbers of calls. Call centres are used to provide customer support, telemarketing and telesales services, as well as collections functions. Call centre employees are often referred to by the names “agents” and “customer service reps” (often abbreviated CSRs). Call centres can …

Skills for Call Centres Read More »

What Is Cold Calling Professional Development Sydney Brisbane Melbourne Perth Adelaide Canberra

What Is Cold Calling?

Cold calling Cold calling is a sales approach in which a salesperson calls potential clients they have not had contact with before. The salesperson attempts to persuade the other person to be interested in the company’s services or products. Cold calling is a sales activity that involves reaching out to potential customers without them being …

What Is Cold Calling? Read More »

Contact Our Team

Contact our staff for any question, request or assistance.
We are always available to help.