Promoting a Positive Work Culture; Nurturing Enthusiasm and Addressing Apathy Maintaining a work culture is crucial to cultivate enthusiasm and counteract apathy in the workplace. In this exploration of “Enthusiasm and Apathy, at Workplace ” we will delve into strategies aimed at fostering an engaging work environment that encourages enthusiasm while mitigating apathy. The Role […]
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Telephone Communication in The Workplace During a phone call it’s important to choose your words since you don’t have gestures or facial expressions to convey your feelings. 1. Your Tone Matters; Make sure your tone reflects enthusiasm, passion and clarity. This will make the conversation more engaging and aligned with your intentions. 2. Listening; Don’t
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Answering the phone can make or break your customer relations. Every call matters and provides a crucial opportunity to set an impression that lasts – one wrong move, and you could risk compromising future business prospects. After all, it’s often these opening moments at which customers decide if they wish to continue their conversation with
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What is customer service? Excellent customer service is key to maintaining and growing your business. With the ever-evolving digital landscape, businesses must stay ahead of their customers’ needs by offering a range of communication channels for support – from phone calls and emails, to live chats, texts and social media messages. Self-service options are also
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