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What are the 3 types of performance management?

How Do You Define Performance? Performance can be defined as the ability to apply knowledge, skills and abilities in order to complete a task. A person’s job responsibilities determine how they score at the end. There are two types of job performance: task and contextual. Task performance refers to cognitive ability. Contextual performance is related …

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What is conflict management training?

What is Conflict Management? Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently. It is the process of dealing with (perceived) incompatibilities or disagreements arising from, for example, diverging opinions, objectives, and needs. Conflict management is the process of limiting the negative aspects of conflict while increasing …

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Which strategies can help increase inclusiveness?

What is Inclusiveness? To understand what inclusiveness is, there are six things that must be done: communication is open and direct; everything can be said and everything allowed to be there; new ideas are considered with an open heart; the leader/manager is persistent in making decisions and confident in them; and the leader/manager supports others …

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Communication Skills For Customer Service: The Ultimate Guide

Communication Skills For Customer Service: The Ultimate Guide If you work in customer service, you know that communication is key. You need to be able to communicate effectively with customers to provide them with the best possible experience. This article will discuss the importance of communication skills for customer service and outline some tips for …

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8 Time Management Techniques for Employees That Actually Work

8 Time Management Techniques for Employees That Actually Work To be productive, happy, and healthy as an employee, you need to manage your time well. The problem with this is most people don’t know how to do it effectively, or simply don’t think they have the time to learn new techniques that will help them …

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