What are customer relations? As far as the health of your company accounts are concerned, the health of your relationships with customers will affect its financial stability directly. Strong customer relationships will lead to customer loyalty, and valuable, longer-term customers for whom the revenue from multiple repeat purchases can be guaranteed. You may have heard […]
Customer Service Relationship Building Training Read More »
What is Email Etiquette? There is a certain code , or etiquette, , that is followed when sending an email or replying to an email. Etiquette changes for different recipients of your email. For example, when I write an email to my friend the etiquette is definitely different from when I write to my work
Email Etiquette and Response Writing Training Read More »
What are presentation skills? Presentation skills are the abilities and characteristics that enable a person to devise and deliver an attractive presentation that will communicate data and ideas most effectively. This includes what you say (words), how you say it (structure), and what you support what you say with (materials, such as PowerPoint slides, video
Effective Presentation Skills Training Read More »
What is Cyber security awareness training? Cyber Security awareness is the process of people learning to recognise, understand and avoid cyber threats to prevent or mitigate (as far as possible) overall cyber risk. It helps people to learn to recognise, understand and avoid cyber threats, which in turn helps to prevent or minimise (as far
Cyber Attack and Scam Awareness Training Read More »
What is mental health? Mental health is a state of well being of mind which shows how a person thinks, how a person feels and how a person reacts in an emotional situation. This is one of the factors of overall health. Both psychological and physical health are the factors of overall health . Mental
Ways to Improve Mental Health in the Workplace Read More »
So what is Resilience? Resilience as both process and outcome involves overcoming adversity or navigating challenging life events through psychological, social and behavioural flexibility and adaptation to internal or external stresses or demands. Factors, such as how people make sense of and interact with the world, the availability and quality of social support, and specific
5 Pillars of Resilience Read More »
What is critical thinking? Procedures for developing critical thinking capacity, in turn, are comprised of placing before the student’s power of attention a mass of fact or information and training that power of attention not to think, but simply to concentrate without allowing anything to creep in by way of additional arguments or conclusions. Thinking
Critical Thinking Training Read More »
How well do you know your workmate? One thing I always find is that, when I am delivering internal networking training to people in an organisation or a company, they don’t really know much about their colleagues. Let me persuade you otherwise – temporarily forgo the perversely traditional, Edisonian industrial model in which you don’t
The Significance of Internal Networking Read More »
Are your meetings productive? We have all been there: the meeting that goes on and on; the teleconference where everyone sits by their smartphone; or the meeting, to put it bluntly, where a lot of people in the room are all asking themselves: ‘Why am I here?’ Why have a meeting in the first place?
5 Steps To Productive Meeting Management Read More »
Importance of Bookkeeping Systems Whether you are running a small enterprise or a larger one, there are many things to take care of. Financial Management would be at the top of the list and a sound accounting system is not an option but a need. Real-time financial visibility: If you have an accounting system, you
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What is Motivation? What is this mysterious thing called motivation in workers? Put simply, an organization is successful because of the levels of commitment willingness and energy that workers bring to the bustle of day-to-day work. A business can expect low turn-over, lower levels of performance, and probably will not achieve their key goals without
Why is employee motivation important? (And how to improve it) Read More »
What Makes Someone Persuasive? Do you think some people are themselves shrewd negotiators? Do you think some people aren’t? Which of these two types of people do you want to be? There’s no more effective way to develop a stronger sense of your own sovereignty. The single most helpful skill you can acquire, when you’re
3 Negotiation Skills Of Persuasive People Read More »
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