Problem Solving; A Personal Account
Problem solving is a skill that holds importance in both our personal and professional lives. Whether we encounter conflicts, at work handle family disputes or address issues our ability to effectively navigate the problem solving process is critical. In this article we will delve into the journey of problem solving through an anecdote that highlights the significance of organisation when resolving matters.
It all began on an autumn morning when I received a call from my supervisor alerting me to a significant challenge our project was facing. Panic immediately consumed me as I comprehended the gravity of the situation. This issue demanded attention. Required swift action for resolution. Thus commenced my expedition in problem solving.
Step 1; Identifying the Issue
The initial and most crucial step in any problem solving endeavour involves identifying and defining the core issue at hand. In my case it entailed a malfunction, within our projects software resulting in delays and potential financial setbacks.
To address the issue at hand I carefully analysed the problem identified its causes and assessed its impact, on our projects objectives.
Step 2; Organising Information
The effective organisation of information is essential for resolving problems. I started by creating a document that documented every aspect of the issue. This document included the history of the problem its status, potential consequences and a list of stakeholders involved. By organising this information I ensured that no crucial details were overlooked.
Step 3; Building a Team
Recognising that solving this problem required collaboration I brought together a team comprised of experts from departments. Each team member contributed their skills and perspectives to the discussion. It was important not to gather experts but to clearly define their roles and responsibilities. Assigning tasks and setting deadlines ensured that we worked efficiently towards finding a solution.
Step 4; Generating Solutions
With a organised customer service team, in place we held a brainstorming session. This allowed us to explore a range of solutions while considering their feasibility, cost effectiveness and possible risks. Throughout the brainstorming process we diligently documented each idea in detail. Arranged them systematically for evaluation.
Step 5; Assessing and Choosing Solutions
Once we had a list of solutions it was time to systematically evaluate them. We held a series of meetings to carefully consider the pros and cons of each solution taking into account factors such, as the resources needed timeframes and long term viability. Through this organised evaluation process we identified the promising solution.
Step 6; Putting the Solution into Action
After selecting the solution our next step was to implement it efficiently. This required planning and organisation including allocating resources appropriately establishing timelines and maintaining transparent communication with all stakeholders. As we progressed with the implementation we kept records to track our progress.
Step 7; Monitoring and Making Adjustments
After implementing the solution our work wasn’t complete. Continuous monitoring and adjustment were vital to prevent any recurring problems. We scheduled check ins to assess how effective the solution was make any adjustments and document valuable lessons learned for future reference.
Resolving problems is not a one size fits all approach; it demands adaptability, resilience and above all organisational skills. My personal experience, in resolving a project issue highlighted the role of organisation at every stage of the process.
By identifying the issue sorting out information gathering a team generating ideas assessing choices implementing the selected solution and keeping track of progress I successfully navigated through a situation.
Just remember, whether you’re confronted with a work related project crisis or dealing with a conflict the principles of problem solving remain consistent. Being organised and approaching things in a manner can turn overwhelming challenges into opportunities, for personal growth and improvement. So time you encounter an obstacle take inspiration from this account and embrace the power of organisation as you work towards finding a resolution.
David Alssema is a Body Language Expert and Motivational Speaker. As a performer in the personal development industry in Australia he has introduced and created new ways to inspire, motivate and develop individuals.
David Alssema started his training career with companies such as Telstra and Optus Communications, and then developed Neuro-Linguistic Programming (NLP) within workplace training as principal of Paramount Training & Development.
As an author/media consultant on body language and professional development David has influenced workplaces across Australia. He contributes to Media such as The West Australian, ABC Radio, Australian Magazines and other Australia Media Sources.
