Empathetic listening

 In Empathy

Empathetic listening

Empathic listening allows you to build and strengthen relationships by listening more carefully and asking questions. It elevates active listening to a whole new level.

Empathic listening is about listening to the other person’s thoughts and understanding them. Acceptance is key. However, it’s not necessary to agree. You should try to sense the emotions being expressed by the speaker and be aware of both the literal meaning and the emotional content.

Empathic listening helps to avoid the speaker feeling defensive or getting angry. Avoid asking direct questions, disputing facts, and arguing with the speaker. You can always consider the evidence later. Focus on the words and feelings of the speaker.

Empathic listening has many benefits

Empathic listening, also known as active listening or reflective hearing, is a method of listening to and responding to someone else that fosters trust and mutual understanding. Third parties and disputants both need to be able to use this skill. It allows the listener hear the speaker’s message and provide a response. It is vital to the success or failure of any negotiation or mediation. Empathic listening is one of its many benefits.

Empathetic listening means that you really understand the person talking to you. It goes beyond active listening to reach the zone of empathy and non-judgment. Listening to others without judgment allows you to truly listen and understand them. Empathy is the ability to connect emotionally with another person by identifying, compassion, understanding and feeling. Empathy is most needed when someone needs to see and be heard.

It can help you be considerate

You may find it easier to be kind and compassionate in your daily life if you are able to consider the feelings of others. You might, for example, try to make your emails more positive and encouraging if someone hurts by an email from a colleague.

Productivity – Increasing

Trust and understanding between coworkers is a key ingredient to a better team. They can work more efficiently if there is less conflict.

Problem solving

Sometimes, workplace challenges require teamwork. You may be more comfortable sharing new ideas with colleagues if you have a history together of trust and open communication. If a colleague tells you that they don’t think another colleague has been fair in their sales proposals, you might be able to validate their ideas during a meeting. This will help you all be more considerate. The new campaign may be more thorough and therefore more successful.

Empathy SkillsTips for empathic listening

1. Give your full attention to the person

It’s not always easy but it is possible to let go of your opinions and allow you to see the world from the perspective of another person. It is important to acknowledge the views and emotions of others in order to be able help them. You don’t have to agree with every word they say. It’s just about showing them that you care and that you value them.

2. Remove distractions.

Make sure you spend time with your loved one and that they are not distracted by technology. Respect is shown by giving your complete attention to them. People are more likely to remain calm if they feel valued.

3. Pay attention to your feelings and facts.

Take in both the words and the wider view of the person in this situation. Pay attention to body language and tone of voice to gain insight into emotions.

4. You should show that you listen carefully.

Consider your posture and the nonverbal messages you send. Use supportive body language such as eye contact, nodding and other signals when appropriate to show your attentiveness.

5. Do not be afraid to speak your mind.

Sometimes, all someone needs is to be heard. Before responding, pay attention to the context and the quality of the silence. You might find yourself thinking about what you should say next, or need to take a few moments to calm down.

6. Redirect to Include Others

You might be able to hear more than what is being said if your listening skills are tuned. It’s easy to spot when someone is talking too much or if someone is trying to interrupt. This allows you to listen and allow everyone to participate in the conversation.

7. Stay Present

Put aside your inner monologue and pay attention to the person in front of you. Trust that if you are unable to remember a thought, task, or inspirational idea, it will not get in your way. You can help yourself manage your thoughts by simply noticing them, labeling them and moving on.

8. Ask for Connecting Questions

Avoid asking biased or closed-ended questions. These often result in a one-word answer or a “yes” or a “no”. Instead, ask what I call “connecting questions”, which usually begin with “what” and “how”, so that others can guide their responses. Instead of asking “Did you think the meeting went badly?” instead, ask “How did you think that meeting went?”. This will allow you to remain neutral and help you understand your teammate’s perspective.

9. Make a space that is comfortable for sharing.

You can help the speaker feel more comfortable in your presence and encourage them to share their feelings with you. If you are in an office, for example, you can turn off the computer monitors and, if it does not disrupt your business, switch off your phones.

Comfort can also mean being comfortable. You might find that the other person in the conversation notices you are calm and may respond by calming down. Deep breathing can help you be more present and attentive.

10. Pay attention to your body language.

If they are tapping their feet or not sitting straight up, it could be a sign they are nervous. You can respond to them with more affirmations, a confident posture, and slow and calm speech.

11. Do not speak.

Respect their opinions and value their input by not voicing them until they are asked. If the speaker asks you to share your thoughts, you can offer your opinion. It is best to listen and acknowledge the speaker.

12. Be encouraging.

You might find someone confiding in your feelings because they are having difficulty managing something. You can encourage the other person to ask for your opinion by saying, “I believe that you can handle this situation” or, “I see that you are kind and considerate, and that will help me manage this problem.”

Last Thoughts

Being a better listener can lead to real benefits in the workplace. Effective listening allows you to better understand others and helps you get your work done on schedule. You can build stronger relationships with your peers, and collaborate more effectively. You can also use it to shift your relationship with your manager, from one-sided to the other.

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