“Managing Anger, through the Art of Tangram; An Unconventional Approach” Anger is an emotion that can have impacts on our physical and mental well being as well as our relationships. While traditional anger management techniques like therapy, deep breathing exercises and meditation are commonly used there is an unique approach that remains largely unexplored; […]
Managing Anger with Puzzles and Nature Read More »
Having phone conversations with customers is incredibly important in providing excellent service and driving sales. Managers have a role in preparing their teams to deliver personalised customer experiences that make each person feel valued and respected. By showing empathy and taking the time to understand customers needs managers can ensure problem solving while exceeding expectations
Showing Empathy to Angry Customers Read More »
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