Is Effective Initiative and Leadership Influential? We assume that a leader is someone who has an important role or a responsibility in an organisation. However, one of my favourite authors, John C Maxwell, wrote: ‘Leadership is not about titles, positions, or flowcharts. It is about one life influencing another.’ Here’s my translation: leadership is simply: […]
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Are Telephone Techniques Really That Important? Anyone can pick up the phone. How you answer is what keeps that other person on the line – instead of calling the competition. For this reason, your business phone is often your customers’ first point of contact with your business. Make it count! You might think that getting
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What is Creative Problem Solving? Creative problem solving is a process for identifying original solutions to problems, by solution planning. As opposed to finding a solution to a workflow problem, or coming up with a novel product, or a creative way to rebrand a service, the creative process takes you further to truly developing innovative
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A proper performance review process is often very beneficial: it creates an environment in which employees should focus more on their personal development and performance, and although engagement is not the main goal, it can still increase employees’ engagement. They are encouraged to reflect on their performance and they can get to talk about their
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What is persuasive writing? Writers use persuasive writing to try to convince or persuade an audience to believe a certain point of view, or take a specific action, by presenting logically convincing reasoning and supporting evidence, and persuasive arguments. It encourages students to express a thoughtful opinion about a defined topic, then embark on building support
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What is creative writing? Some people consider that writing as a gift. This can be both right and wrong in terms. Some people are born with their talent, some others start and built their own capabilities. The idea of attention and inspiration came from inside our memory bank and later on created a form of
Why choose an Australian Training Provider? Client Custom Solutions We work with each client to create bespoke solutions that meet their needs. We want to know what challenges you are facing and what goals you are trying to achieve, before we design content, methodologies and learning solutions that are custom-built for you. Trainer Development Are
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Effective writing in the workplace Writing is one of the important tasks in the working area. The principles remain unchanged for any type of the writing however the business area can raise some issues when it comes to writing practices. Knowing what good business writing should include can be hit or miss your career. Lets
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How to be more self-confident Self-confidence is healthy, especially if it allows you to excel in your school or professional life. Students who express high levels of self-confidence achieve more. Your level of self-confidence even affects how you present yourself to others. Creating self confidence helps you in all walks of life so finding out
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What is workplace violence and how do we deal with it? Any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behaviour that occurs at the work site and endangers an employee’s physical safety or health is defined as workplace violence. Included in this definition are a wide range of behaviours, from
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What is bullying at work? Workplace abuse is defined as follows: ‘Workplace ‘abuse’ is: Repeated, injurious, ill treatment of one or more persons by one or more perpetrators consisting of unwarranted coercive, intimidating, or otherwise humiliating conduct directed at one or more recipients. 8 Types of workplace bullies The best way to cope with a
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Why Resilience Training Is Important Resilience training then is a good supplement to the usual treatments that experts offer for mental ill health. Evidence-based therapies such as cognitive behavioural therapy are excellent for overcoming current symptoms, reducing stresses in the here-and-now, and helping people to respond to immediate issues. But resilience techniques go beyond that:
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