Are Telephone Techniques Really That Important? Anyone can pick up the phone. How you answer is what keeps that other person on the line – instead of calling the competition. For this reason, your business phone is often your customers’ first point of contact with your business. Make it count! You might think that getting […]
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Mastering the Art of Customer Phone Interactions; A Comprehensive Guide Telephone communication presents a dynamic in the realm of customer service as it lacks the cues provided by facial expressions and body language. To effectively manage customer interactions, over the phone it is crucial to emphasize listening and verbal exchanges. Below is a breakdown on
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Improving Call Efficiency through Advanced Telephone Strategies   Discovering the Key to Streamlining Call Handling, in a Few Easy Steps In the changing world of contact centers one crucial aspect of customer service stands out; Average Handling Time (AHT). As call volumes increase there is a challenge to maintain AHT while ensuring customer satisfaction. AHT
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