Mastering the Art of Customer Phone Interactions; A Comprehensive Guide Telephone communication presents a dynamic in the realm of customer service as it lacks the cues provided by facial expressions and body language. To effectively manage customer interactions, over the phone it is crucial to emphasize listening and verbal exchanges. Below is a breakdown on […]
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Improving Call Efficiency through Advanced Telephone Strategies Discovering the Key to Streamlining Call Handling, in a Few Easy Steps In the changing world of contact centers one crucial aspect of customer service stands out; Average Handling Time (AHT). As call volumes increase there is a challenge to maintain AHT while ensuring customer satisfaction. AHT
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