Challenging Customer Conduct; An Exploration, into Psychology Addressing challenging customer behaviour poses a puzzle for businesses and their frontline employees. Than perceiving behaviour as mere frustration or hostility it’s valuable to delve deeper into the psychological motivations behind these actions. In this article we embark on a journey to unravel the puzzle of challenging customer […]
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Techniques for De-escalation In this article we’ll talk about the behaviours and how you can get yourself into a neutral position mentally because you cannot deal with conflict or aggression if you’re feeling stressed yourself. We share some techniques to calm ourselves down so that we can go through that and get to a place
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De-escalation is a powerful tool to confront challenging situations. Through its approach, individuals can create positive boundaries while exhibiting an attitude of calming acceptance and genuine interest in understanding the other’s perspective. To ease tense situations to a more positive outcome, both the Crisis Prevention Institute and Western Journal of Emergency Medicine have generated helpful
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Contact our staff for any question, request or assistance.
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