Tips for Behavioural Interviewing
Tips for Behavioural Interviewing What is a behavioural interview? Interviews are dominated by questions that probe the core of your past behaviour and present scenarios. Employers use a [...]
Understanding Difficult Behaviour in the workplace
Understanding difficult behaviour in the workplace Although there is no miracle cure, there are ways to improve the behaviour of others. To fix such problems, it takes patience and time. It is [...]
Overcoming Objections Techniques
Overcoming Objections Techniques There is nothing more dangerous than allowing sales objections to go unresolved up until the end of a deal. You will have to fight for your rights if the buyer [...]
Techniques For Dealing With Workplace Bullies
What is workplace bullying? There are many forms of workplace bullying. These include harassment, discrimination and belittling. However, subtler actions can be detrimental to employees’ [...]
Workplace Initiative
What is a workplace initiative? The definition of initiative is “work behavior that is self-motivating, proactive, and persistent in reaching goals.” You show initiative by taking [...]
Handling Difficult People
Handling difficult people: A guide to challenging behaviours It is easier to deal with people who are obnoxious, or if their behavior affects multiple people. It is more difficult to deal with [...]
Body Language Positivity
Positive body language: How to convey the right message What is Body Language? Communication goes beyond the words we use. This includes eye contact, smiling at the person you are speaking to, [...]
Engaging Demotivated Employees
How To Engage Demotivated Staff Why employee engagement is important Are your employees passionate about what they do? Are they excited to work hard and help the company achieve its goals every [...]
What is De-Escalation?
De-escalation Techniques What is De-escalation? When confronted by aggressive or violent behavior, de-escalation can be used. De-escalation is “transferring your calm and genuine interest [...]
Employee Mental Health
What is Mental Health? Mental health refers to our psychological, social, and emotional well-being. It can affect how we think, feel and act. It can also affect how we deal with stress, make [...]
Inappropriate Behaviour At Work
What is unacceptable behaviour at work? In general, unacceptable behaviour can be described as any behaviour that poses a risk to the company or employees’ health or safety. It is normal [...]
Showing Empathy At Work
Empathy At Work Empathy can be described as “the ability to understand the feelings and thoughts of another.” It is not the same thing as sympathy, which can sometimes be confused [...]