Engaging with Customers Having a conversation with customers is just like catching up with a friend. Your company’s got to have its ears wide open when customers start talking because that’s where the gold’s at – it can steer your business ship in the right direction. Whether you’re dealing with one person or a bunch […]
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Developing Outstanding Customer Service Skills Empathy;Empathy goes beyond being friendly; it involves immersing yourself in the customers world understanding their point of view and genuinely experiencing what they are going through. This emotional connection is the foundation for building lasting relationships. Fostering empathy;Before responding actively listen to the customer.Engage with communities to broaden your perspectives.Ask
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