Strategies for Handling Difficult Negotiations Saying that negotiation is a tricky trade is an understatement. Remaining calm, cool, and collected during times of pressure is crucial for the success of your deals, relationships, and revenue. Fortunately, this is a skill that can be developed through experience and training through exposure to contentious conversations. Training in […]
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Leadership for business managers Grasping the Essence of Leadership Being the torchbearer of a company is no easy feat, but it’s an essential part for employees to achieve their goals. As leader, you show your team members how to reach success by providing clear direction and monitoring progress as they set out towards fulfiling corporate
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Workplace etiquette is an important factor of attracting customers and buyers to your workplace. It helps staff get along and your workers morale high. Learn more about Workplace Etiquette here.
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Communication through body language Word to the wise, the correct use of body language is just as important as choosing your words. The small things you do consciously and unconsciously can still send a message to anyone you are talking to. They way you use your body language can influence your success from relationships to
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How to demonstrate active listening to customers What is Active Listening? Active listening is essential for effective communication, including customer service. This means paying attention to and correctly understanding the customer’s words and responding in a way that shows their message was heard. As a customer service representative, you must actively listen to your clients
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Why Should You Consider Engaging the Services of a Business Coach? Unleashing Your Potential through Personalized Guidance Running a thriving business can be quite intricate and demanding. As an entrepreneur you often find yourself juggling responsibilities from making decisions to managing teams and more. In this evolving landscape the idea of hiring a coach might
Why would you want to hire a coach for your business? Read More »
Predicting Feelings Imagine yourself in this situation: A friend asks you to a party. You learn that all the girls in your group were invited — except for Paula. How do you think Paula will feel if she finds out? A. angryB. sadC. hurtD. excludedE. confusedF. nervousG. embarrassedH. indifferent Paula’s exclusion has no doubt sparked
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Writing a crafted report is crucial when it comes to conveying information. Whether you’re a student, a professional or someone sharing a series of events the art of report writing involves attention to detail organisation and clarity. Here are some key pointers to consider; 1. Understand Your Audience; Identify who will be reading your report.
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What do Report Writing Skills Involve? Report writing proficiency is a knack that helps professionals proficiently conduct studies and compose credible documents. From authors to journalists, project heads to lawyers, or sales directors– these abilities are beneficial across various professions when it comes to drafting reports relating their field of expertise like assessments or updates
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Are you interested in pursuing a career in journalism? It’s an excellent choice as there’s a growing demand for versatile and experienced media professionals in the swiftly developing media sector. Nowadays, chances exist beyond conventional media such as TV, radio, and print. As mainstream sources diminish and the public’s faith decreases, digital outlets are growing
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The Importance of Empathy, in Customer Service; Why it Matters and How to Cultivate ItJune 27 2022 / Customer Service Excellence Understanding the Essence of Empathy in Customer ServiceEmpathy at its core encourages us to put ourselves in the shoes of others fostering an understanding and appreciation for their experiences. In the realm of customer
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Mastering the art of behaviour in the workplace is akin, to maintaining the mechanisms of a finely tuned machine. By adhering to norms that emphasize responding with grace and courtesy during conversations individuals collectively focus their efforts on work free from the disruptions of discord. In the context of business success workplace etiquette emerges as
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