Root Cause Skills and Techniques

 In Root cause Analysis

Root Cause Skills and Techniques

coursedetailsRoot cause is a way to solve a problem at its root, instead of just treating symptoms.

Root cause analysis is often one of the first steps in a problem-solving process. To determine which problem you should solve, it is important to first perform a root cause assessment.

Five Root Cause Techniques

1. Consultative interviewing

It is easy to jump straight to solutions, as we saw in the first installment of this series. It is important to first understand the problem and then use consultative interviewing in order to uncover business needs.

Consultative interviewing, a special type of elicitation, is focused on goals and respectful. It builds trust and credibility. This is especially important if the root cause of the problem calls for a different solution to that which our sponsors favor.

2. The Five WHYs

It’s simple to use, easy to learn and you can do it often without much preparation. It can help us find the root cause of the problem. However, we may be led astray if we ask unqualified people or those with ulterior motives. As we’ll see, five “whys” are part of other analysis tools. It works best when used in conjunction with a consultative interviewing method to ask “why.”

After we have used consultative interviewing and other tools to understand the situation or problem, we can then use more complex techniques that include Five Whys to find the root cause. These root cause techniques accomplish exactly that.

3. Mind Maps and Fishbone

Mind maps and fishbone diagrams are snapshots of the current state of affairs. To get to the root cause, you can use Five Whys when assembling them. This diagram can often reveal areas that we lack data and knowledge. The diagram in fishbones clearly identifies causal paths. Each bone is a causal pathway. The problem is at the fish’s head. The bones indicate major system factors such as environment, skills, and equipment.

4. Pareto Diagram

Pareto diagrams, which are graphs that apply the Pareto Principle (which is based on 80/20), are graphic tools. They focus on the causes and factors that have the greatest potential to improve by using data.

These charts display the relative importance and severity of problems in an easy-to-understand, user-friendly format. These are most useful when there are many symptoms that can easily be measured.

5. Diagram of Interrelationship

Mind maps and fishbones have some limitations. One big problem is that they are hierarchical. But what if your problem is complex? What if some causes are also the symptoms of other causes?

This is where the Interrelationship Diagram comes in. It’s a great tool to help when there are multiple root causes.

Corrective action plan

Cost and complexity should not limit the team’s recommendations for corrective actions. The corrective actions will be reviewed by the leadership. For more assistance on RCA take a look at our training courses by clicking the blue button at the top.

Recommended Posts
error: Content is protected !!