When it comes to communication there is a step, by step process that all engaged participants go through. Although it may seem like a conversation starts at a time and place there’s actually a stage to consider. This initial phase includes all the events and experiences that have shaped the lives of our audience before they engage with us.
They might have come across our name watched a video or seen us speak at an event. During these moments judgments are made without interaction. As executives and senior leaders we often interact with individuals who represent parts of the organisation. However, what senior leaders may not fully realise is that within our organisation we are like celebrities on a stage. We are constantly being. Evaluated. Before a formal meeting begins people already have expectations about how they will be received in these conversations.
Surprisingly research studies, from three universities suggest that we can assess someones intelligence and trustworthiness based on our existing frameworks in just 100 to 500 milliseconds. Essentially those first few moments set the tone for the conversation.
Sometimes our actions can. Reinforce assumptions or challenge them in a positive way. People might. Think, “Hold on… Michael is actually being friendlier than I expected. What’s going on here?” This causes them to adjust how they engage with us.
As the conversation progresses it’s not uncommon for leaders to fall into the trap of feeling entitled. They assume that people are actively listening because they genuinely care about what we have to say. They believe that their audience is eager to absorb their words and give them the information they feel entitled to receive. However, in reality when people start listening. Which marks the phase. They are usually trying to understand the heart of the conversation. They contemplate its direction. How it aligns with their hopes and concerns. Once they feel like they’ve figured this out they enter into a dialogue, within themselves – a realm of self reflection and negotiation.
Just being part of the conversation doesn’t guarantee engagement. There will be plenty of opportunities for them to participate or disengage. Disengagement doesn’t always mean leaving or ending a call; it can also manifest through responses, defensive postures or even resorting to misleading or aggressive tactics. It’s crucial for there to be evidence of trustworthiness.
The principles of listening hold value and should be followed, but they need to be accompanied by actions. It’s important to follow up after a conversation keep our commitments provide resources and incorporate insights, from discussions into future exchanges. Failing to do would deprive others of evidence that we are attentive which could harm our relationship.
Whether we’re conducting interviews interviewing candidates negotiating deals or providing guidance within our organisation it’s likely that the people we communicate with are going through experiences.
Unfortunately many people don’t put effort into acquiring the skills for effective communication resulting in lackluster outcomes. They may struggle to understand why their attempts to influence others fall short. They might believe their arguments are logical or that they have prowess. However, over time they may realise that there is a gap, in their ability to exert influence.
To ensure your message has an impact it’s crucial to emphasize concepts through repetition and illustrative examples. Whether you’re promoting a product expressing an opinion or congratulations this technique helps highlight the importance of core ideas and captures the listeners attention.
Successful communication lies in tailoring your message in a way that resonates with your audience.
Take into account their characteristics, such, as their background and level of attention well as their age and willingness to embrace new ideas. This detailed comprehension allows you to tailor your approach in order to achieve the effect.
Effective communication plays a role, in interactions. Whether its within relationships, professional environments or even casual encounters the ability to express thoughts and ideas clearly while actively listening is crucial. Here are some techniques that can help you improve your speaking and listening skills.
Speaking Skills
1. Clarity and Brevity
Be clear; Avoid any ambiguity by expressing yourself in a manner.
Keep it concise; Remove details to convey your message
2. Active Voice and Assertiveness
Use voice; This gives your speech a sense of confidence and directness.
Be assertive not aggressive; Firmly state your opinions without being confrontational.
3. Empathy towards Your Audience
Tailor your message; Consider the perspective of your listener. Adjust accordingly.
4. Non Verbal Communication
Maintain eye contact; It shows sincerity and engagement.
Use gestures and posture; Use body language to support and enhance what you’re saying verbally.
5. Avoid Technical Language and Acronyms
Simplify your language; Ensure that your message is accessible to the audience by avoiding terms they may not understand.
6. Active Listening, with Appropriate Responses
feedback; Pay attention to cues from the listener. Adjust your message accordingly.
Listening Skills
Listening
Give your attention to the speaker avoiding any distractions.
Provide feedback by nodding or giving cues to show that you are engaged.
Empathetic Listening
Put yourself in their shoes. Try to understand the perspective and emotions of the speaker.
Avoid Interrupting
Practice patience and allow the speaker to finish their thoughts before responding.
Ask Clarifying Questions
If something is unclear seek clarification than making assumptions.
Paraphrasing
Confirm what you have heard to ensure understanding.
Mind Your Body Language
Maintain an inviting posture to demonstrate receptiveness and engagement in the conversation.
Practicing and Developing Skills
Role. Scenarios
Simulate conversations to practice communication scenarios, which will help build confidence.
Seek Feedback
Request criticism, from others to receive input on your communication style.
Use Technology
Record and analyse your conversations using tools, for self improvement purposes.
Read Widely
Expand your vocabulary by exposing yourself to diverse literature as it enhances communication skills.5. Get involved in speaking communities;
Gain experience, in a setting; Becoming part of groups can offer valuable feedback and chances for personal development.
Keep your cool in situations
Embrace mindfulness practices; Use techniques such, as breathing to maintain composure during difficult discussions.
