Using mediation for conflict resolution

 In Conflict Resolution

Using mediation for conflict resolution

coursedetailsWhat is Mediation?

Mediation is a method of managing conflict. It involves the use of an impartial person to assist team members in resolving their differences. It is designed to reduce workplace tensions before they become more serious. This approach is more informal than grievance and disciplinary procedures and offers a more flexible and informal solution.

Imagine you are managing a large project that involves people from many departments. You have made great progress but tension is building between your team members. What you thought was a healthy rivalry has now become a full-blown personality clash.

You were initially inclined to let the situation go, hoping that it would resolve itself naturally. Now your team members don’t talk to each other and you are afraid that this situation will hamper your project’s success.

Modern workplaces are complicated and include people from different backgrounds, who may have different expectations, opinions and values. It’s no surprise that workplace conflicts can occur when you add that to the increasing need for employees to do more with less.

When is Mediation Best Used

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In disagreements between members within a team or between colleagues at different levels of seniority, mediation can be used. Mediation can be especially useful when communication has been broken down.

Mediation can be used at any time during conflict as long as everyone involved is willing to do so and they stop any formal proceedings.

Mediation Conflict Resolution

Mediation is a process for resolving conflicts. A neutral mediator helps the parties to have constructive discussions and negotiate their problems in order reach a mutually agreeable resolution.

Imagine you are managing a large project that involves people from many departments. The tension between your team members is growing. What you thought was a healthy rivalry has now become a full-blown personality clash.

When is Mediation Best Used

In disagreements between members within a team or between colleagues at different levels of seniority, mediation can be used. Mediation can be especially useful when communication has been broken down.

Mediation is best used immediately after a dispute arises. The longer a dispute continues, the greater the chance that relationships will end or that grievances are raised. The process can also be used to help rebuild relationships following formal dispute proceedings.
Mediation can be used at any time during conflict as long as everyone involved is willing to do so and they stop any formal proceedings.

Guidelines for Mediation

1. Set the ground rules

Begin by meeting with each participant individually to discuss what you can expect and how they will be able to help. You must ensure that both participants are willing to participate. Mediation won’t work if they try to force it.

All parties to mediation are confidential unless they agree to share any comments or actions with others. To ensure that participants are familiar with the process and follow it, be sure to remind them.

2. Talk openly and honestly with each person, individually

Expect to experience strong emotions, including anger, distress, fear, and even a desire for revenge. These feelings should not be suppressed. This could be the first time your team members have spoken out about the conflict’s impact. It will likely provide valuable clues as to the cause.

Individual meetings with participants will enable them to tell you their story openly and honestly. Active listening and open questions are key to getting to the bottom of the problem. To show you are listening to your team members, reflect on their words and paraphrase them.

3. Explore the Issues Together

If the discussion becomes heated or stalled, make sure there is an empty space nearby. To move the discussion forward, you may want to speak to each person individually. You can talk with each person separately or together, but the ultimate goal is to get them back together.

Each issue should be explored in turn. Encourage participants to share their feelings with one another. You should ensure that everyone has equal access to the conversation and that they are able to express themselves fully without interruption. Look for ways to get them to stop being defensive and aggressive. Encourage them to empathise and ask questions to each other to gain a better understanding of their fellow citizens.

4. Negotiate and Compromise

Review the points raised during your meetings and identify areas where there are at least some common opinions. These issues can be resolved first to help build positive momentum and boost both sides’ faith in the possibility of a solution.

To ensure that everyone is happy, encourage participants to come up with solutions. Ask the initiator to clarify what he considers reasonable and whether the other side would accept it.

5. Create a Written Agreement

You should take notes at all meetings you mediate. Once the participants have come to a mutual understanding, make a formal agreement. It is important that the agreement is clear and understandable.

6. Closure

Spend some time preparing together how to overcome the obstacles and exploring options to deal with them. Summarise the next steps and offer your support as a mediator. Thank both parties for their cooperation.

It is time to end the mediation. Distribute copies of the agreement to the participants and explain clearly what is expected of them when they return to work.

When Is Mediation Appropriate?

The parties are having difficulty resolving their dispute due to a lack of conflict resolution skills, resistance to confronting or being confronted, or both. Mediation can clarify productive steps to solve problems and provide a non-threatening, neutral environment for discussions.

Negotiating a solution can be difficult if there are significant psychological or relationship barriers. Mediators can act as mediators and conciliators between the parties. Mediators are trained in how to deal with emotional barriers, misperceptions, and poor communication.

It is crucial to maintain a working relationship. A working relationship is essential to avoid conflicts. A mutual agreement to resolve a dispute in which both parties retain control over the outcome and “own the decision” is always better than a decision made by a third party. Mediation is a process that helps to repair or build new working relationships, which are crucial for the success of ongoing work.

Last Thoughts

You can use mediation at any time, regardless of whether court proceedings or other formal proceedings have begun. Mediation is often used when litigation is not in the prospect or where there are no lawyers involved. It is also used more often in many countries to assist parties in court cases to avoid additional cost, time, and risk. It can be used in many situations to assist people with a variety of tasks, such as to create joint ventures, finalise contracts and to build professional, business, and personal relationships.

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